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S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A LS T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L © 2008 JPMorgan Chase & Co. All rights reserved. Welcome to the June 2011 Monthly Client Partnership Call Joseph DeNardo Product Consultant JPMorgan Chase PaymentNet Are you training cardholders on everything they can do to minimize Credit Card Fraud? To access the audio portion of today’s presentation please dial Participant Code: June 15th, 2011
S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A LS T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L © 2008 JPMorgan Chase & Co. All rights reserved. June 2011 Monthly Client Partnership Call JPMorgan has compiled a list of recommendations below that you can use to avoid becoming a victim of fraud. 1. Keep an eye on your credit card every time you use it, and make sure you get it back as quickly as possible. Try not to let your credit card out of your site whenever possible. 2. Be very careful to whom you give your credit card. Don’t give out your account number over the phone unless you initiate the call and you know the company is reputable. 3. Never respond to s that request you provide your credit card information via , and don’t ever respond to s that ask you to go to a website to verify personal and credit card information. These are called ‘phishing’ scams.
S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A LS T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L © 2008 JPMorgan Chase & Co. All rights reserved. June 2011 Monthly Client Partnership Call 4. Always ensure that you’re using a secure website when submitting credit card or other sensitive information via your web browser. To ensure that you are on a secure web server, check the beginning of the web address in your browsers address bar. It should be ‘https://’ rather than just ‘http://’, note the S after http.https:// 5. Never leave your credit card or your receipts lying around and sign your card as soon as you receive it. 6. Shred all credit card applications you receive. 7. Shred anything with your credit card number written on it.
S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A LS T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L © 2008 JPMorgan Chase & Co. All rights reserved. June 2011 Monthly Client Partnership Call 8. Keep a list in a secure place with all of your account numbers and phone numbers of each bank that has issued you a card. Keep this list updated each time you get a new card. In the event your purse or wallet is misplaced you can easily and quickly identify who you have to notify. 9. Only carry around credit cards that you absolutely need. Don’t carry around extra credit cards that you rarely use. For example leave corporate card in secure place when on vacation. 10. Never lend a credit card to anyone else. 11. If you move, notify your credit card issuers or the card administrators if corporate in advance of your change of address.
S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A LS T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L © 2008 JPMorgan Chase & Co. All rights reserved. June 2011 Monthly Client Partnership Call 12. Never sign a blank credit card receipt. When signing a receipt carefully draw a line through any blank portions of the receipt where additional charges could be fraudulently added. 13. Review transactions promptly, either in PaymentNet or on your paper/electronic statements. Any charges not recognized must be followed up with a call to the vendor and/or Disputed. Be sure to inform the program administrator as well. 14. If using a Personal Identification Number (PIN) do not write on the card or any other material near the card. 15. Carbon paper is rarely used these days, if there is a carbon that is used in a credit card transaction, destroy it immediately.
S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A LS T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L © 2008 JPMorgan Chase & Co. All rights reserved. June 2011 Monthly Client Partnership Call Be proactive, Program Administrators should monitor the following reports: Declines - The Declines report can be used to monitor the occurrences and reasons why cardholders have been declined. The report lists: Decline Code and Reason, Account Name, Account #, Transaction Amount, MCC, MCC Description, Date and Time of Decline. Unusual Activity Analysis - The Unusual Activity Analysis can be used to monitor unusual transaction activity and determine if the transactions are business-related. Subtotals are provided for each Merchant Category, as well as Grand Totals for the entire report. The report lists: MCC, MCC Description, Account Name, Merchant Name, Transaction Date, and Transaction Amount.
S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A LS T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L © 2008 JPMorgan Chase & Co. All rights reserved. June 2011 Monthly Client Partnership Call Be proactive, Program Administrators should monitor the following reports: (Cont.) Transaction Summary by Merchant - The Transaction Summary by Merchant summarizes the number or credit transactions and amount, the number of debit transactions and amount, total number of transactions, total amount per merchant. Transaction Detail by Merchant - The Transaction Detail by Merchant lists the transactions and dollar amounts spent with each Merchant. The report lists: Merchant Name, Merchant City, State, Zip, MCC, Transaction Amount, Reference #, Account Name, Transaction Date, and Post Date.
S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A LS T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L © 2008 JPMorgan Chase & Co. All rights reserved. June 2011 Monthly Client Partnership Call Always report “phishing” or “spoofed” s to the following groups: Federal Trade Commission at Internet Fraud Compliant Center of the FBI at For a list of the Top 10 Scams of 2009 & 2010 visit:
S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A LS T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L © 2008 JPMorgan Chase & Co. All rights reserved. Contact Information Thank you for attending. Have a nice day! Joseph DeNardo Product Training
S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A LS T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L © 2008 JPMorgan Chase & Co. All rights reserved. March 2010 Monthly Client Partnership Call
CONSUMER ACTION - Credit Card Fraud Training Credit Card Fraud An Educational Partnership of Consumer Action and Chase ©2009.
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