2. 1 10 Dial-a-Prayer and Follow-up Phone Calls Click to start DAP 10

3. 2 WHAT ARE THE GUIDELINES FOR PHONE CALLS FOR PERSONAL PRAYER? The seven step process: 1. Connect: Is Joe there? 2. Convenience: Is this a convenient time to call? 3. Confide: Invite to share concern 4. Concern: Caller shares concern 5. Commune: Pray for the person and their concern 6. Conclusion: End the call 7. Condense: Summarise details on Record Sheet

4. 3 GUIDELINES FOR PHONE CALLS: BEFORE YOU CALL... 1. Switch off “Caller ID” function 1831 02 9847 2210 2. Pray 3. Remember, you are responding to a request 4. Call with confidence in God’s leading 5. The following is a model that has been used effectively by others Connect Convenience Confide Concern Commune Conclude Condense

5. 4 GUIDELINES FOR PHONE CALLS: 1. Connect: “Good evening, is Joe there? Hi Joe, I’m John from Dial-a-Prayer. You left a request for someone to call you for special prayer.” Variations: 1. No answer: Don’t leave a message on the answering service. Note the time, and try again later. 2. Someone answers, “Joe is NOT home, can he call you back later?” Your Response: “Do you know when he will be home? I’ll call him back later.” 3. Someone else answers the phone: They ask, “Can I say who is calling?” Your Response: “Yes, tell him John is returning his call.” Connect Convenience Confide Concern Commune Conclude Condense

6. 5 GUIDELINES FOR PHONE CALLS: 2. Convenience: As a courtesy, check with Joe if you have called at a convenient time for him. Say something like this: “Joe, is this a convenient time for me to call? I can call back later if that suites you better!” Once Joe is comfortable with the timing, proceed. Variations: Either it is a convenient time or it isn’t. 1. If it is NOT a convenient time, arrange a convenient one. 2. If it IS convenient, then proceed. 3. Joe asks: “How long will we be?” Your Response: “Usually the prayer is only for a minute or so.” Connect Convenience Confide Concern Commune Conclude Condense

7. 6 GUIDELINES FOR PHONE CALLS: 3. Confide: Provide the opportunity now for Joe to share. “Joe, before I pray would you like to share briefly what you want me to pray about?” Joe shares briefly, and then you proceed. Variations: Joe says NO, he does not want to share. Your Response: “That’s fine, are you happy for me to have a short prayer for your now?” YES – proceed. NO – Conclude. Connect Convenience Confide Concern Commune Conclude Condense

8. 7 GUIDELINES FOR PHONE CALLS: 4. Concern: Joe shares BRIEFLY - Listen for Need - Make Notes Variations: Joes starts to share in detail: (More than couple of minutes) Your Response: “Joe, the heart of your concern seems to be worry about XXX. Are you happy for me to pray about that?” Then proceed to pray. If Joe’s sharing is NOT BRIEF, you need to intervene and keep the call focused. NOTE: See “Boundaries” resource for more details. Connect Convenience Confide Concern Commune Conclude Condense

9. 8 GUIDELINES FOR PHONE CALLS: 5. Pray: Pray for Joe and the concern. Characteristics : 1. Natural, friendly and confident. 2. Personal and specific to Joe. 3. Specific to Joe’s concern. 4. Claim a Bible Promise. 5. Reassuring of God’s love and concern. 6. Pray for the best outcome. 7. According to God’s will. Connect Convenience Confide Concern Commune Conclude Condense

10. 9 GUIDELINES FOR PHONE CALLS: 6. Conclusion: Now bring the call to a close. - Follow up calls may spend more time chatting. To end: “Joe it has been a pleasure to meet you like this, and pray for you. Joe, you are special to God and He cares about you. I am going to continue to pray for you. God bless you, and if you would like me to call again to pray for you, then just call the Dial-a-Prayer number, and you will be put through to me.” Connect Convenience Confide Concern Commune Conclude Condense

11. 10 GUIDELINES FOR PHONE CALLS: 7. Condense: 1. Transfer notes to CALL RECORD SHEET. 2. Pray for guidance. 3. Fill in the assessment “N, C, G or F”. 4. If “Follow up”, transfer details to PRAYER JOURNAL PAGE, and schedule when to call back. Note: In your devotional prayer time, you bring these names on this sheet to God in prayer. Connect Convenience Confide Concern Commune Conclude Condense

12. 11 GUIDELINES FOR PHONE CALLS: Connect Convenience Confide Concern Commune Conclude Condense Questions ?