1. R ETENTION E NHANCEMENT IN O NLINE C LASSES : M AKING A D IFFERENCE FROM R EGISTRATION TO C ENSUS Mark Renner Director, Distance Education, and Professor, Geology & CIS

2. https://www.thegreatcompany.com/wp-content/uploads/2014/08/1939-wizard-of-oz-blu-ray-yellow-brick-road.jpg

3. At 14 days prior to ‘Day 1’, what occupies most of your time in class prep?

4. At 7 days prior to ‘Day 1’, what occupies most of your time in class prep?

5. At 1 day prior to ‘Day 1’, what occupies most of your time in class prep?

6. http://gulfofmexicooilspillblog.files.wordpress.com/2011/02/ij_027_1.jpg

7. It's amazing how quickly we go from ‘Day 1’ to census…

8. At census, what is the biggest surprise for you? http://tristanazcona.com/wp-content/uploads/Wizard.jpg

9. Statewide, retention (from census onward) in online classes is ~ 10% lower than for face- to-face classes

10. At CR, our data show that retention (from census onward) in online classes is > 10% lower than for face-to-face classes

11. The largest ‘exodus’ of students, though, comes prior to census… These losses don’t show up in typical retention data

12. http://www.nero.com

13. The Key: "Customer Service"

14. From ‘Day 1’ to census, what do you do to ensure that all students are "on board" and making reasonable progress? How do you determine those who are not? What do you do for, and with, those who are not?

15. At 7 days prior to ‘Day 1’, what do you think is YOUR STUDENTS’ biggest concern?

16. At day 7, what do you think is YOUR STUDENTS’ biggest concern?

17. At day 14, what do you think is YOUR STUDENTS’ biggest concern?

19. Three factors that contribute to the student retention problem: Student Instructional, and institutional http://californiacommunitycolleges.cccco.edu/Portals/0/reportsTB/REPORT_DistanceEducation2013_090313.pdf

20. Nash, B., Tips for Improving Retention of Distance Learning Students qtd. in http://californiacommunitycolleges.cccco.edu/Portals/0/reportsTB/REPORT_DistanceEducation2013_090313.pdf Areas to look at: An early alert system An online tutoring program A student success course Learning communities Focus on individual courses, and Involve faculty

21. Nash, B., Tips for Improving Retention of Distance Learning Students qtd. in http://californiacommunitycolleges.cccco.edu/Portals/0/reportsTB/REPORT_DistanceEducation2013_090313.pdf Areas to look at: An early alert system An online tutoring program A student success course Learning communities Focus on individual courses, and Involve faculty

22. Informing our Students: Info field in WebAdvisor

23. Informing our Students: Info field in WebAdvisor Class Orientation Letters

24. “Brute Force”: “If we lose many students prior to census, then add all waitlisted students ON DAY 1; the result: we still lose a lot, but end up near cap on census”

28. http://californiacommunitycolleges.cccco.edu/Portals/0/reportsTB/REPORT_DistanceEducation2013_090313.pdf

37. D ISCUSSION : H OW CAN WE IMPROVE RETENTION IN CR’ S ONLINE CLASSES ?

38. T HANK Y OU Mark Renner Director, Distance Education, and Professor, Geology & CIS