But I Don’t Understand Computers! To use this system, you need to be able to: Read! Talk on the radio Type (one finger will do) Move the mouse Click a mouse button
But I Don’t Understand Computers! (2) You do NOT need to be able to: Use more than one mouse button “Drag and drop” with the mouse Use complex keyboard shortcuts Understand the underlying database
Ok, So Let’s Get Started Turn on the computer Log into Windows (if necessary) Click on the SJD icon
Connecting to the Server The Host Name Identifies the server computer
Connecting to the Server User Name For computer security The host and username default to those of the last connection established.
Connecting to the Server Password For computer security
Connecting to the Server System Which database do you want to use?
Connecting to the Server Connect Let’s get connected!
Connecting to the Server Your Name Used to identify the controller. Should be entered in the same form every time the controller logs on. The drop down list helps to ensure consistency. Some more boxes appear...
Connecting to the Server OK Completes controller sign-on.
Setting the Scenario A “scenario” describes the controller’s view of the event: Common standby locations Common medical destinations The event map
The Units Display Status Uses conventional colour coding
The Units Display Placing the mouse over a unit shows its description and crew.
Status Colours IdleKnown but not active (displayed grey) GreenAvailable for work WhiteHandling a non-urgent call BlueHandling an urgent non-emergency RedHandling an emergency call PurpleHandling a deceased casualty YellowPerforming chargeable work Only Green is “known” by the software
The Call Summary Call number Unique across county Red background for undispatched calls Green background for active calls White background for recently closed calls
The Call Summary Priority Colour code shown for open calls
Unit Sign-On This screen can be recalled at any time to change, for example, the crew names. Short cuts Simplifies sign-on
Raising a Call Press F1 to bring up the call detail display: The Location box is highlighted. Enter a location and press Return.
Raising a Call Our call is to Gate 7: The Details box is highlighted. Enter a brief description of the call.
Raising a Call The call is for a fall with a leg injury: The Origin box is highlighted. Enter where the call came from. This might be a name, a call sign or a telephone number.
Raising a Call We have entered a telephone number: The Priority box is highlighted. Enter a priority code.
Raising a Call This is a red call: The call reference number and time of call appear automatically. The comment box can be used to record other information. We won’t use it here.
Raising a Call There is an option to change the input sequence to: Location Priority Details Origin Comment This allows another controller to dispatch the call while the details are being entered.
Raising a Call Any controllers showing the call summary screen will now see our new call, highlighted in red because it is “undispatched”. Clicking on a call shows a menu of call options. Double clicking on a call displays its details.
Responding to a Call Click on the unit. A pop-up menu appears with all actions appropriate to the current state of the selected unit. Click on Assign to Call
Responding to a Call The unit’s status is updated to show that it is responding to a red call at gate 7.
Responding to a Call The call detail is updated to show the unit responding:
Responding to a Call When the unit arrives on scene, click on the unit and select On Scene.
Responding to a Call Again, the call detail is updated:
Responding to a Call The unit leaves scene. Click on the unit once more. This time, select Left Scene.
Responding to a Call A list of common medical destinations appears, based on the scenario selected when entering the system but an alternative scenario can be selected. Double click on the desired entry to select it. Single click to copy it to the box at the bottom where it can be amended. Type in an alternative location.
Responding to a Call The system now prompts for patient details: This box can be updated whenever more information becomes available during the call. Enter some brief patient details (ASHICE).
Responding to a Call Our patient has probably broken his leg: Each county may devise its own codes for this box. It is intended as a guide to the state of the patient. The patient report form holds the real description of the casualty and his condition.
Responding to a Call The ambulance arrives at its destination. Click on the unit and select Arrived. All the relevant status information is updated as before.
Responding to a Call The unit calls in to say that they are now clear. Click on the unit again and select Clear.
Responding to a Call A box appears to enter the patient report form number. This step is optional and may be turned off.
Responding to a Call A box appears asking if the call should be closed. The call summary will be printed automatically if this feature is enabled.
Responding to a Call The unit’s status is now green at the medical destination...
Responding to a Call...and the call details are complete.
What Next? We choose to return the ambulance to its previous location. The pop-up menu contains an option to do this. When it arrives, we will once again select Arrived to bring the whole activity to a close.
The Call Log The system maintains a log of all activity. We can display the complete log, the log for a specific call, or for a specific unit. In all cases, the most recent entry is at the top.
The Call Log Additional log messages may be inserted using the Add Log Entry option of the unit menu. “Compose” allows entry of free text. Other options are shortcuts for standard messages and vary according to the unit status.
Assigning a Unit to a Call at an Alternative Location Sometimes we may need a unit to be assigned to a call after the patient has been moved to a treatment centre. This might, for example, be for a paramedic to meet an incoming casualty.
Assigning Multiple Calls Some units, such as a minibus used for transport of non- urgent casualties, might be able to be assigned to more than one call. Such units are identified in the sign-on screen by marking the “multiple assignment” tick box. The first call is assigned in the usual way.
Assigning Multiple Calls Subsequent calls are assigned using “Assign Secondary Call”. The unit is shown as “Active on multiple calls”.
Assigning Multiple Calls Use the Update Call Status option to update the state of each call assigned to the unit.
Assigning Multiple Calls Double click on a cell to update the status. The unit remains marked as assigned to multiple calls until it clears from the final call.
Using the Map The system can hold a map for the event. This is for reference to unit and call location and should be skeletal rather than highly detailed. Many operations can make use of the map. Pressing F3 shows the map.
Using the Map Like the units display, the map is formed of pages showing units of specific classes. Each unit is shown in the colour for is current status. Italic type shows a unit moving to the marked location. Click on a unit to display its action menu.
Using the Map When raising a call, the Map button displays the map. Clicking on a grid square enters the coordinates of the call automatically.
Using the Map In the location lists for the selected scenario, the Map button displays the map. Clicking on a grid square adds the coordinates to the new location.
Onward Transfers A patient has been brought in with a fractured arm......He is now to be moved onwards to a hospital for further treatment. The ambulance has not been cleared from this call and is about to leave for the new destination.
Onward Transfers Click on the unit and select Onward Transfer.
Onward Transfers Click on the unit and select Onward Transfer. The system displays the medical destination list. Select the hospital.
Onward Transfers Click on the unit and select Onward Transfer. The system displays the medical destination list. Select the hospital. The call is updated...
Divert An ambulance is responding to a minor call.......when a more urgent call comes in for which this ambulance is best placed to respond.
Divert Click on the unit and select Divert. Pick the new call from the displayed list.
Divert The unit is reassigned, marking it as diverted in the original call.
Raising a Call from a Unit Click on the unit and select: Raise Call Raise a call without assigning the unit. Typically for first aid posts requesting transport. Raise Call: Responding. The usual call entry screen is displayed and the unit is assigned automatically. Raise Call: On Scene Used if the unit is already with the casualty.
Whoops! I didn’t mean to select that option... Most unit actions can be reversed using the Undo option. It is usually possible to “walk back” by many steps.
More About Scenarios The Scenario Manager can be used to create or amend scenario definitions.
More About Scenarios Scenario Name Select from a list
More About Scenarios Map File Specifies the map to be used
More About Scenarios Standby Locations Places where units are often based
More About Scenarios Medical Destinations Hospitals and medical centres.
More About Scenarios Use these buttons to modify or reorder the lists.
SpeedType Shortcuts SpeedType provides short forms for commonly entered information. Controllers can select which boxes these apply to. Personal to each controller but shared across the live and training databases.
SpeedType Shortcuts The controller types “ca” in the details box
SpeedType Shortcuts On pressing the Return key, this gets expanded to “Cardiac arrest” Short forms must be formed from letters and digits and can appear anywhere in a longer text entry.
The SpeedType Editor Using this screen, a controller can enter a personal list of short forms and select which data entry boxes these apply to.
Using Display and Map Classes Classes can be used in any way the controller(s) find useful. Typically, classes are used to separate ambulances, first aid units, foot patrols, etc. Classes are numbered 1 to 9.
Using Display and Map Classes Classes in column A blank line appears between classes
Using Display and Map Classes A single class can span columns. Use F11 and F12 to pan.
Using Display and Map Classes The map is also paged by class. The class groupings for the units display and the map are set on entry to the system and controllers can have different groupings.
The Class List Holds text description of unit classes Stored for system, not per-scenario Descriptions are shown on sign-on screen
The Class List Holds text description of unit classes Stored for system, not per-scenario Descriptions are shown on sign-on screen Links to optional crew validation