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Ambulance Control System Developed for St John Ambulance by Ladybridge Systems Ltd Version 1.5.

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Presentation on theme: "Ambulance Control System Developed for St John Ambulance by Ladybridge Systems Ltd Version 1.5."— Presentation transcript:

1 Ambulance Control System Developed for St John Ambulance by Ladybridge Systems Ltd Version 1.5

2 What Does It Do? Shows state of all resources Ensures best response to incidents Maintains historic records Prints a summary of each call Allows multiple controllers for an event

3 How Does It Work? Uses “client/server” architecture Server system holds the database Client system(s) are used by controllers The server is usually also a client

4 How Does It Work (2) Server Client

5 But I Don’t Understand Computers! To use this system, you need to be able to: Read! Talk on the radio Type (one finger will do) Move the mouse Click a mouse button

6 But I Don’t Understand Computers! (2) You do NOT need to be able to: Use more than one mouse button “Drag and drop” with the mouse Use complex keyboard shortcuts Understand the underlying database

7 Ok, So Let’s Get Started Turn on the computer Log into Windows (if necessary) Click on the SJD icon

8 Connecting to the Server The Host Name Identifies the server computer

9 Connecting to the Server User Name For computer security The host and username default to those of the last connection established.

10 Connecting to the Server Password For computer security

11 Connecting to the Server System Which database do you want to use?

12 Connecting to the Server Connect Let’s get connected!

13 Connecting to the Server Your Name Used to identify the controller. Should be entered in the same form every time the controller logs on. The drop down list helps to ensure consistency. Some more boxes appear...

14 Connecting to the Server OK Completes controller sign-on.

15 Setting the Scenario A “scenario” describes the controller’s view of the event: Common standby locations Common medical destinations The event map

16 Setting the Scenario Name of the event

17 Setting the Scenario Scenario name

18 Setting the Scenario Display classes Determines grouping of displayed resources Units are assigned to a numbered class. These can be used in any way that is appropriate to the event.

19 Setting the Scenario Map classes Determines grouping of resources on map

20 Creating a New Scenario Click on New

21 Creating a New Scenario Enter a new name

22 Creating a New Scenario Base on existing scenario?

23 The Main Screen

24 Menu bar Accesses functions

25 The Main Screen Clock Synchronised for all controllers

26 The Main Screen Units display Shows state of all resources

27 The Main Screen Call summary Shows brief data for open and recent calls

28 The Units Display Class 1 Class 6 Unit classes Classes displayed in this column. The screen can pan over multiple columns for large numbers of units or classes

29 The Units Display Call sign Sorted within each group

30 The Units Display Time Last status update

31 The Units Display Status Uses conventional colour coding

32 The Units Display Placing the mouse over a unit shows its description and crew.

33 Status Colours IdleKnown but not active (displayed grey) GreenAvailable for work WhiteHandling a non-urgent call BlueHandling an urgent non-emergency RedHandling an emergency call PurpleHandling a deceased casualty YellowPerforming chargeable work Only Green is “known” by the software

34 The Call Summary Call number Unique across county Red background for undispatched calls Green background for active calls White background for recently closed calls

35 The Call Summary Priority Colour code shown for open calls

36 The Call Summary Time received

37 The Call Summary Call location Can include map grid reference

38 The Call Summary Call details A brief description of the call

39 The Call Summary Response Units currently assigned to the call

40 Unit Sign-On Press F9 to display the sign on screen. Call sign If known, the previous details are displayed

41 Unit Sign-On Description Typically a unit name or vehicle role

42 Unit Sign-On Display Text A short text to show on the main screen. Normally used only for special units.

43 Unit Sign-On Multiple Assignment Identifies units that can be assigned to more than one call.

44 Unit Sign-On Crew names Up to three

45 Unit Sign-On Class Determines display and map pages

46 Unit Sign-On Class List Optional display of class allocations

47 Unit Sign-On Date/time on Inserted automatically

48 Unit Sign-On Mobile Tel No Useful contact information

49 Unit Sign-On Save Records the data

50 Unit Sign-On This screen can be recalled at any time to change, for example, the crew names. Short cuts Simplifies sign-on

51 Raising a Call Press F1 to bring up the call detail display: The Location box is highlighted. Enter a location and press Return.

52 Raising a Call Our call is to Gate 7: The Details box is highlighted. Enter a brief description of the call.

53 Raising a Call The call is for a fall with a leg injury: The Origin box is highlighted. Enter where the call came from. This might be a name, a call sign or a telephone number.

54 Raising a Call We have entered a telephone number: The Priority box is highlighted. Enter a priority code.

55 Raising a Call This is a red call: The call reference number and time of call appear automatically. The comment box can be used to record other information. We won’t use it here.

56 Raising a Call There is an option to change the input sequence to: Location Priority Details Origin Comment This allows another controller to dispatch the call while the details are being entered.

57 Raising a Call Any controllers showing the call summary screen will now see our new call, highlighted in red because it is “undispatched”. Clicking on a call shows a menu of call options. Double clicking on a call displays its details.

58 Responding to a Call Click on the unit. A pop-up menu appears with all actions appropriate to the current state of the selected unit. Click on Assign to Call

59 Responding to a Call The unit’s status is updated to show that it is responding to a red call at gate 7.

60 Responding to a Call The call detail is updated to show the unit responding:

61 Responding to a Call When the unit arrives on scene, click on the unit and select On Scene.

62 Responding to a Call Again, the call detail is updated:

63 Responding to a Call The unit leaves scene. Click on the unit once more. This time, select Left Scene.

64 Responding to a Call A list of common medical destinations appears, based on the scenario selected when entering the system but an alternative scenario can be selected. Double click on the desired entry to select it. Single click to copy it to the box at the bottom where it can be amended. Type in an alternative location.

65 Responding to a Call The system now prompts for patient details: This box can be updated whenever more information becomes available during the call. Enter some brief patient details (ASHICE).

66 Responding to a Call Our patient has probably broken his leg: Each county may devise its own codes for this box. It is intended as a guide to the state of the patient. The patient report form holds the real description of the casualty and his condition.

67 Responding to a Call The ambulance arrives at its destination. Click on the unit and select Arrived. All the relevant status information is updated as before.

68 Responding to a Call The unit calls in to say that they are now clear. Click on the unit again and select Clear.

69 Responding to a Call A box appears to enter the patient report form number. This step is optional and may be turned off.

70 Responding to a Call A box appears asking if the call should be closed. The call summary will be printed automatically if this feature is enabled.

71 Responding to a Call The unit’s status is now green at the medical destination...

72 Responding to a Call...and the call details are complete.

73 What Next? We choose to return the ambulance to its previous location. The pop-up menu contains an option to do this. When it arrives, we will once again select Arrived to bring the whole activity to a close.

74 The Call Log The system maintains a log of all activity. We can display the complete log, the log for a specific call, or for a specific unit. In all cases, the most recent entry is at the top.

75 The Call Log Additional log messages may be inserted using the Add Log Entry option of the unit menu. “Compose” allows entry of free text. Other options are shortcuts for standard messages and vary according to the unit status.

76 Assigning a Unit to a Call at an Alternative Location Sometimes we may need a unit to be assigned to a call after the patient has been moved to a treatment centre. This might, for example, be for a paramedic to meet an incoming casualty.

77 Assigning Multiple Calls Some units, such as a minibus used for transport of non- urgent casualties, might be able to be assigned to more than one call. Such units are identified in the sign-on screen by marking the “multiple assignment” tick box. The first call is assigned in the usual way.

78 Assigning Multiple Calls Subsequent calls are assigned using “Assign Secondary Call”. The unit is shown as “Active on multiple calls”.

79 Assigning Multiple Calls Use the Update Call Status option to update the state of each call assigned to the unit.

80 Assigning Multiple Calls Double click on a cell to update the status. The unit remains marked as assigned to multiple calls until it clears from the final call.

81 Using the Map The system can hold a map for the event. This is for reference to unit and call location and should be skeletal rather than highly detailed. Many operations can make use of the map. Pressing F3 shows the map.

82 Using the Map Like the units display, the map is formed of pages showing units of specific classes. Each unit is shown in the colour for is current status. Italic type shows a unit moving to the marked location. Click on a unit to display its action menu.

83 Using the Map When raising a call, the Map button displays the map. Clicking on a grid square enters the coordinates of the call automatically.

84 Using the Map In the location lists for the selected scenario, the Map button displays the map. Clicking on a grid square adds the coordinates to the new location.

85 Onward Transfers A patient has been brought in with a fractured arm......He is now to be moved onwards to a hospital for further treatment. The ambulance has not been cleared from this call and is about to leave for the new destination.

86 Onward Transfers Click on the unit and select Onward Transfer.

87 Onward Transfers Click on the unit and select Onward Transfer. The system displays the medical destination list. Select the hospital.

88 Onward Transfers Click on the unit and select Onward Transfer. The system displays the medical destination list. Select the hospital. The call is updated...

89 Divert An ambulance is responding to a minor call.......when a more urgent call comes in for which this ambulance is best placed to respond.

90 Divert Click on the unit and select Divert. Pick the new call from the displayed list.

91 Divert The unit is reassigned, marking it as diverted in the original call.

92 Raising a Call from a Unit Click on the unit and select: Raise Call Raise a call without assigning the unit. Typically for first aid posts requesting transport. Raise Call: Responding. The usual call entry screen is displayed and the unit is assigned automatically. Raise Call: On Scene Used if the unit is already with the casualty.

93 Whoops! I didn’t mean to select that option... Most unit actions can be reversed using the Undo option. It is usually possible to “walk back” by many steps.

94 More About Scenarios The Scenario Manager can be used to create or amend scenario definitions.

95 More About Scenarios Scenario Name Select from a list

96 More About Scenarios Map File Specifies the map to be used

97 More About Scenarios Standby Locations Places where units are often based

98 More About Scenarios Medical Destinations Hospitals and medical centres.

99 More About Scenarios Use these buttons to modify or reorder the lists.

100 SpeedType Shortcuts SpeedType provides short forms for commonly entered information. Controllers can select which boxes these apply to. Personal to each controller but shared across the live and training databases.

101 SpeedType Shortcuts The controller types “ca” in the details box

102 SpeedType Shortcuts On pressing the Return key, this gets expanded to “Cardiac arrest” Short forms must be formed from letters and digits and can appear anywhere in a longer text entry.

103 The SpeedType Editor Using this screen, a controller can enter a personal list of short forms and select which data entry boxes these apply to.

104 Using Display and Map Classes Classes can be used in any way the controller(s) find useful. Typically, classes are used to separate ambulances, first aid units, foot patrols, etc. Classes are numbered 1 to 9.

105 Using Display and Map Classes Classes in column A blank line appears between classes

106 Using Display and Map Classes A single class can span columns. Use F11 and F12 to pan.

107 Using Display and Map Classes The map is also paged by class. The class groupings for the units display and the map are set on entry to the system and controllers can have different groupings.

108 The Class List Holds text description of unit classes Stored for system, not per-scenario Descriptions are shown on sign-on screen

109 The Class List Holds text description of unit classes Stored for system, not per-scenario Descriptions are shown on sign-on screen Links to optional crew validation

110 The Class List Class Number

111 The Class List Description

112 The Class List Validation (Optional)

113 Crew Validation Allows verification of crew qualification

114 Crew Validation Validation list name As used on class list screen

115 Crew Validation New / Delete Create a new list or delete a list.

116 Crew Validation Names People in this class.

117 Crew Validation Add / Delete Modify the list

118 Changing Controller Accessed from the Dispatch pull down menu. Changes controller name for log entries. Adopts new controller’s SpeedType short forms.

119 Entering Call Time Details Sometimes an ambulance may go out of radio range. Call times need to be entered later.

120 Entering Call Time Details Screen shows times that are already known and allows entry of later events.

121 Delayed Call Entry Used to enter details of calls handled when the control was not active (e.g.overnight)

122 Delayed Call Entry Delayed call entry does not record full details of the call (e.g. crew names).

123 Reports Crew Summary Unit Status Unit Usage Call Summary Call Response Time Statistics Patient Report Form Summary

124 Crew Summary Report Shows names of personnel for each active unit.

125 Unit Status Report Shows current state of each active unit.

126 Unit Usage Report Shows calls handled by each unit. Can select data for a given time period.

127 Call Summary Report Shows a brief summary of calls handled. Can select data for a given time period.

128 Response Time Statistics Shows response times for calls grouped by priority. Can select data for a given time period.

129 Patient Report Form Summary Shows calls for each logged patient report form.

130 The Four Databases Live – For event management Training – For learning purposes Master – Centrally held for historic records Exported – Local copy of historic data

131 Other Features There is much more for you to discover... Call pool management The wait list Change call or unit priority Change map or display classes More log features Etc, etc...

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