Presentation on theme: "Etiquette Guidelines to Electronic Communication 4/ Etiquette.ppt Presented by Duane Shaw."— Presentation transcript:
Etiquette Guidelines to Electronic Communication 4/ Etiquette.ppt Presented by Duane Shaw
Etiquette Loosely defined… the Socially accepted rules of behavior for the Internet. These Electronic Communication customs have evolved over time. Discussion Groups, chat rooms, instant messaging share most of these rules of conduct with .
Etiquette – The Basics Get to the point Plain text is less complicated Use Sparingly: Abbreviations Smilies - Emoticons
Etiquette – The Basics Meaningful “Subject” line Use salutations Answer swiftly Spelling, grammar, punctuation Continued
Etiquette – The Basics Avoid long sentences Use active instead of passive –Active: “We will process your application today.” – Passive: “Your application will be processed today.” Keep language gender neutral Continued
Threads Include previous message when replying or answering Number your points if the is complex – makes replying easier Remove part of the thread as the grows.
Privacy There isn’t any. is not secure. Be concerned - CONFIDENTIALITY Avoid sensitive information in Remember an can be forwarded to anyone without your knowledge or consent.
Flames Flame An abusive message about another person. Will often personally insult somebody else's work. Are quite a common occurrence on the Internet because there is very little proper policing.
Flames Use care when replying in , forums or discussion groups. Your emotions do not transmit in – recipients cannot tell you are kidding (smilies/emoticons help) We can all agree to disagree
Smilies :-)Smiley Face ;-)Wink :-|Indifference 8-)Eye-glasses :-DSurprise :-0Yell
Major Don’ts Typing in UPPER CASE Flaming Sending Spam via or in chat room Forwarding jokes with 200 addresses at the top of the page… Large File Attachments Forgetting to re-read the before sending
Other Techniques When mass ing – use the BCC field Use a meaningful subject Don’t forward virus hoaxes or chain letters Don’t Reply To Spam
Other Techniques Do Not Overuse High Priority Reply to All Delivery and read receipts