# Calculated Productivity Summary 27 November 2014.

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Calculated Productivity Summary 27 November 2014

What is Calculated Productivity?... Calculated Productivity is a combination of how quickly a task is completed (Task Out Rate) and how many of these jobs were completed successfully without furthering (Success Rate) Lets have a look into what this means…

What is Task Out Rate?... Task Out Rate is effectively how many jobs for a specific product an Engineer would complete in one day, (assuming the same average day length for everybody) Its calculated by taking the average Engineer day (456 Minutes), and dividing it by the Engineers average task time per product Tasking out rate is only influenced by your issue to com time. Absences such as leave, sickness, training and Non-task periods such as end-of-day travel, lunch or idle time DO NOT IMPACT Calculated Productivity So how does this work in an example?...

What is Task Out Rate?... In the example above, the Task Out Rate can be worked out by calculating average task time [(120+120+60)/3] which equals 100 minutes over the 3 jobs. Task Out rate = 456 / 100 = 4.56 Jobs Per Day In this example, to improve Task Out Rate the Engineer would need to reduce their average task time (issue to com time)

What is Success Rate?... Success Rate is looking at how many of these jobs an Engineer completes successfully and does not further It is basically the opposite of furthers If you have low furthers, you will have a high success rate Lets take it back to our example…

What is Success Rate?... In the example above, the Success Rate can be worked out by Dividing jobs completed successfully (2) by the number of jobs closed off (3). Success rate = 2/3 = 66.6% This is saying over those 3 jobs completed, the Engineer was 66.6% successful…

In this example, what is the Calculated Productivity?... Calculated Productivity = Task Out Rate x Success Rate In this example, this is 4.56 x 0.666  So Calculated Productivity = 3.04 Jobs per day

How does this work with all the different Products? There is a greater level of detail underneath calculated productivity, which goes all the way down to Success Rate & Task Out Rate at product level (left) This breakdown at product level helps managers to understand the key areas where Engineers are performing well, as well as those where they need some help Overall Productivity is also Mix-Adjusted, so Engineers are measured against the same mix of work as their peers

Why is Calculated Prod more useful than iPop? Engineer performance is Measured against (local) peers – it’s not a fixed or UK-wide target. Engineer Productivity is mix-adjusted by the type of products they work on. Measures time spent doing ALL tasks and how well they are done e.g. Furthers are counted. This better reflects an Engineers working day than iPop. It is broken down into key components (Task-Out Rate and Success Rate) which allows Engineers underneath high level measures. Simplicity - For Engineer and Manager, it looks at specific work types versus a rolled up composite measure. The score is broken down to Task Out Rate & Success Rate at Product level, so clear guidance where improvements are required by product can be given, allowing for more relevant coaching conversations. Only Time on tasks is considered inc. travel time, but not non-productive time e.g. assist