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1 © 2002, Cisco Systems, Inc. Cisco Systems IP - Telephony Joachim Baumann Cisco Systems Hamburg
222 © 2002, Cisco Systems, Inc. Agenda Cisco AVVID Architecture of Voice, Video and integrated Data Cisco IP – Telephony vs. PBX Cisco Call Manager 3.3 CallManager Features, IPMA, Attendant Console, Cisco IP – Phones, Deployment, Redundance – Availability IP – Telephony Infrastructure Cisco Call Manager Applications Cisco Conference Connection Cisco Unity Cisco Personal Assistant
333 © 2002, Cisco Systems, Inc. Distributed Manageable Adaptive Open Adaptive Open Call Admission, Call Routing Call Admission, Call Routing Call Processing Call Processing Directory CallManager Cisco AVVID System Architecture Gateway Router Switch Infrastructure Infrastructure Cisco IOS ® Network Services Cisco IOS ® Network Services Applications TAPI, JTAPI, SMDI Cisco Unity Cisco IPCC Clients Clients PC IP Phone Video SoftPhone WirelessWireless
444 © 2002, Cisco Systems, Inc. PSTN Router/GW Call Manager IP WAN E.164 lookup 4-Offhook 4-Connect RTP Stream 3-Ring 3-Ringback Basic Call Processing VM/UM Dials Call Setup
555 © 2002, Cisco Systems, Inc. IP Telephony Replaces PBX Architecture Call Processing Trunk Connections IP Phones/ Softphone Clients Switching Line Connections Line Connections Cisco MCS 7800 Series Server Ethernet LAN Switch Voice-Enabled Router or Gateway IP Telephony Architecture
6 © 2002, Cisco Systems, Inc. Cisco IP - Telephony Call Manager 3.3
777 © 2002, Cisco Systems, Inc. Cisco CallManager 3.3 Call processing intelligence Business telephony features Scalability - 30,000 devices Redundant call processing Single point of configuration Interoperability - H.323, MGCP, Q.SIG, NSF Flexible dial plan partitioning Extensibility: TAPI JTAPI Phone XML Config database API
888 © 2002, Cisco Systems, Inc. Host for CallManager and Apps Orderable Cisco Platforms: MCS-7845 – cluster size >10,000 MCS-7835 – cluster size <=10,000 MCS-7825 – cluster size <=4,000 MCS-7815 – cluster size <=200 ICS-7750 – integrated chassis with router, gateway, call processing, voice mail, IVR application blades Third Party-certified platforms – with software-only CallManager CD-ROM packages Compaq DL320, DL380 series Cisco CallManager 3.3 Server Platforms MCS Server Family ICS-7750
999 © 2002, Cisco Systems, Inc. Cisco CallManager Features Legacy Voice Features Direct Inward/outward Dial Last Number Redial Call Detail Recording Automatic Route Selection Conference Pick-up group User Restriction Toll-Quality Voice HoldTransfer Call Forward Speed Dial Enhanced Features User Mobility Web-Based User Directory Automatic Phone M/A/C Web-Based Administration Remote Serviceability New Convergence Features Scalability, Reliability,Feature Transparency Automatic Bandwidth Selection Easy to set up Open Architecture Distributed Processing Integrated Voice Compression Plug-and-Play Installation Standard-based
10 © 2002, Cisco Systems, Inc. QSIG Support The Requirement Inter-PBX network features Ability to have centralized voic Existing Voic System PBX PRI PSTN Features CallManager PSTN MGCP
11 © 2002, Cisco Systems, Inc. Call Manager 3.3 Update cont. IPMA / Attendant Console
12 © 2002, Cisco Systems, Inc. CallManager 3.3-Productivity/Functionality IPMA (cont’d) Elements (cont’d): IPMA is redundant CTI/XML-based service Scalability – max 1,250 manager- assistant pairs per cluster 1 Assistant- 5 Managers Secondary assistant failover Manager/assistant profile configuration Call filtering example Immediate divert/transfer by assistant to voic example Manager activity monitoring by assistant example Manager call handling by assistant example Assistant Console View
13 © 2002, Cisco Systems, Inc. Active only if the assistant is serving the manager, else grayed out. View manager feature status like – “Do Not Disturb”, “Divert All”, “Assistant Watch”, “Filter Calls”, “Filter Mode”. View the calls on the manager line. Intercom the manager. Change manager features like DND, Divert All and filter. CallManager 3.3-Productivity/Functionality IPMA Assistant Console MyManager Monitor
14 © 2002, Cisco Systems, Inc. Displayed on the call plane and when there are no calls on the phone Displays feature status for Assistant Watch, Assistant Selection, Filter, DND, and DivAll View the call being handled by the assistant on your behalf CallManager 3.3-Productivity/Functionality IPMA Manager Feature – Phone Display
15 © 2002, Cisco Systems, Inc. Attendant Console Operation— Client GUI Summary Drag-and-drop hold, transfer Line states Idle line Inbound call Hold Busy Unknown Directory Pane Search by first, last name or department Sortable columns Fully localized GUI All Cisco CallManager 3.2 supported languages
16 © 2002, Cisco Systems, Inc. Fully configurable, browser independent user interface Directory can be sorted by department, first or last name Client can control as many lines as configured on IP phone device (including lines on 7914) Fully customizable keyboard shortcuts Context sensitive icon based call control icons Consult transfer Call Park (only when using CallManager 3.3) Ad hoc conferencing New Features
17 © 2002, Cisco Systems, Inc. Cisco IP – Telephony IP-Phones / Roadmaps
18 © 2002, Cisco Systems, Inc. Cisco IP Phone 7960G 145X100 pixel, grayscale display145X100 pixel, grayscale display 4 soft keys4 soft keys 6 programmable line keys6 programmable line keys High quality speaker phoneHigh quality speaker phone Line/local powerLine/local power 2-port Ethernet switch2-port Ethernet switch Supports/enables XML apps.Supports/enables XML apps. Cisco IP Phone 7905G 192x64 pixel, monochrome display192x64 pixel, monochrome display 4 soft keys4 soft keys Line/local powerLine/local power 1 RJ-451 RJ-45 Single lineSingle line Cisco IP Phone 7940G 145X100 pixel, grayscale display145X100 pixel, grayscale display 4 soft keys4 soft keys 2 programmable line keys2 programmable line keys High quality speaker phoneHigh quality speaker phone Line/local powerLine/local power 2-port Ethernet switch2-port Ethernet switch XML applicationsXML applications Cisco ATA 186/188 2 FXS Ports2 FXS Ports 1 RJ-45 10BaseT uplink (Cisco 186 ATA)1 RJ-45 10BaseT uplink (Cisco 186 ATA) 1 RJ-45 10/100BaseT data port (Cisco ATA 188)1 RJ-45 10/100BaseT data port (Cisco ATA 188) Cisco IP Phone 7910G and 7910G+SW 2x24 character display2x24 character display 6 feature keys6 feature keys Single lineSingle line Line/local powerLine/local power 7910G+SW has a 2-port Ethernet switch7910G+SW has a 2-port Ethernet switch Cisco IP Conference Station 7935 High quality, state of the art speakersHigh quality, state of the art speakers Hands-free conference phoneHands-free conference phone Standard featuresStandard features Cisco VG248 Analog Phone Gateway 48 FXS Ports48 FXS Ports Single 10/100 port, single PSUSingle 10/100 port, single PSU 2 RJ-21 Telco connectors2 RJ-21 Telco connectors Fax and modemFax and modem Legacy voic (SMDI)Legacy voic (SMDI) Fully featuredFully featured Cisco Portfolio of IP Phones and Analog Adaptors/Gateway Cisco IP SoftPhone Windows-based IP phone clientWindows-based IP phone client Phone control and standalone modesPhone control and standalone modes VPN client supportVPN client support USB handset supportUSB handset support Intuitive user interfaceIntuitive user interface
19 © 2002, Cisco Systems, Inc. 79xx – ‘High End’ Phones Model 1 Mono touch screen ¼ VGA 5 soft keys and 1 ‘mode’ key 8 illuminated programmable line keys External speaker and mic jacks Full-duplex speaker phone Line/Local power 2-port Ethernet switch Model 2 Colour touch screen ¼ VGA 5 soft keys and 1 ‘mode’ key 8 illuminated programmable line keys External speaker and mic jacks Full-duplex speaker phone Line/Local power 2-port Ethernet switch Model 3 Inbuilt video camera Colour touch screen ¼ VGA 5 soft keys and 1 ‘mode’ key 8 illuminated programmable line keys External speaker and mic jacks Full-duplex speaker phone Line/Local power 2-port Ethernet switch
20 © 2002, Cisco Systems, Inc. NTE List Price: $599 USD Compatible with 340/350/ b DS Access Points. Voice QoS + VLAN support. 6 DN’s/Speed Dials, Call Hold, Call Transfer, 3-way Conference Calling, Call Park, Call Pick-Up, Call Forward, Call Waiting, Calling Name / Number Display Minimum 4x16 display, Li-Ion battery, full accessories – Charging cradle with USB. LEAP authentication, encryption, roaming, handover, G.711/G.729A/etc. 450 character paging/messaging, directory services (LDAP), XML support, Data Services via USB. Cisco 7920 – b Wireless Handset
21 © 2002, Cisco Systems, Inc. Cisco IP SoftPhone 1.3 Windows-based IP Phone client for Cisco CallManager Take your work extension with you on the road, even if connected with VPN client over the Internet
22 © 2002, Cisco Systems, Inc. Cisco IP - Telephony Deployment models
23 © 2002, Cisco Systems, Inc. Headquarters Branch A Distributed Call Processing Deployments Overview CallManager and Applications located at each site Up to 30,000 IP Phones per site 100+ sites Transparent use of PSTN if IP WAN unavailable PSTN IP WAN Gatekeeper Applications (VMail, IVR, ICD,...) CallManager cluster GK Applications CallManager cluster Branch B Applications CallManager cluster
24 © 2002, Cisco Systems, Inc. Centralized Call Processing Overview PSTN IP WAN Applications (VMail, IVR, ICD,...) Headquarters Branch A Branch B CallManager Cluster SRST-enabled router CallManager at central site Applications and DSP Resources can be centralized or distributed (CM 3.3 = 5,000)Supports up to 30,000 IP Phones per cluster (CM 3.3 = 5,000) Call Admission Control (limit number of calls per site) Survivable Remote Site Telephony for remote branches
25 © 2002, Cisco Systems, Inc. Cisco IP – Telephony Redundance / Availability
26 © 2002, Cisco Systems, Inc. High Availability Distributed application processing Network fabric resiliency and redundancy No single point of failure Campus Catalyst Wiring Closet PSTN WAN CallManager Clusters Multiservice WAN CallManager Clusters
27 © 2002, Cisco Systems, Inc. End User PC 100M Ethernet Switches Routers Network Design A E D C B CallManager Clustering X X IP WAN System Redundancy
28 © 2002, Cisco Systems, Inc. Cisco IP – Telephony Infrastructur, Gateways
29 © 2002, Cisco Systems, Inc. Cisco Voice Gateways Cisco 3700 Cisco 1750 Cisco 2600 Cisco 7200-VXR VG248 Catalyst 4000 Cisco VG200 Catalyst 6000 ICS 7750 ATA-186 Cisco AS5400HPX Cisco AS5350 Cisco 3600
30 © 2002, Cisco Systems, Inc. T1/E1 Interface T1-CAS, PRI, E1-R2 VIC ports -- FXS, FXO, E&M, or BRI Caller ID and Analog DID Voice Codec Support G.711, G.729(A, B, AB), G.723.1, G.726 VoIP Gateway Features supported since XA (Jun 2001) CCM switchover & redundancy Supplementary services MGCP support for FXS/FXO interfaces Out-of-band DTMF relay
31 © 2002, Cisco Systems, Inc. Catalyst Network Core Voice Gateway and Services Catalyst 6000 – Enterprise Core Catalyst 4000 – Regional Core T1/E1 PSTN/PBX gateway Analog PSTN/PBX gateway (Catalyst 4000) Voice Network Service Audio Conferencing Audio Transcoding
32 © 2002, Cisco Systems, Inc. Catalyst Multiservice Port Provides Automatic Phone VLAN Configuration PC VLAN = 10 Phone VLAN = 110 Phone VLAN = 110 IP Desktop PC: IP Phone: Campus Infrastructure Automatic Subnet Placement and In-Line Power 802.1Q/p 48V DC Power 10/100 Ethernet In-line power on Catalyst ® Switches 4 Wires
33 © 2002, Cisco Systems, Inc. Cisco Applications CCC, Unity, Personal Assistant
34 © 2002, Cisco Systems, Inc. Schedule a Conference Simple Menu Options One page Conference Setup Hide conference for Privacy Schedule Recurring Conferences
35 © 2002, Cisco Systems, Inc. Cisco Conference Connection Audio conference server with web-based scheduler Dial in to single number Cisco IP phone services conference entry User accounts synchronized with CallManager LDAP directory profiles Supports up to 100 ports
36 © 2002, Cisco Systems, Inc. Cisco Unity Voice Messaging IP Voice Messaging Upgradeable to Unity Unified Messaging Supports Cisco CallManager and/or several legacy PBX integrations Cisco Unity Unified Messaging Full-featured Unified Messaging (UM) solution Supports Cisco CallManager and/or several legacy PBX integrations Compatible with MS Exchange 5.5 & 2000 Will be compatible with Lotus Domino Cisco Personal Assistant Personalized call routing rules with call screening and “follow-me” Speech enabled voic access, name dialing, and ad hoc conferencing IP Phone Productivity Services for access to calendar, , voice mail, & contacts Cisco Unity Communications Solutions
37 © 2002, Cisco Systems, Inc. Cisco Unity ViewMail for Outlook Delivers Leverages what users already know Compose , voice, and fax, from a single interface Forward voice with text, text with voice
38 © 2002, Cisco Systems, Inc. Cisco Personal Assistant 1.3 Enhanced Productivity Route calls by user-defined rules – Time of day – Calendar – Who the caller is Forward calls to user-defined phone numbers – Single number – Series of numbers (i.e., office, mobile, or home) – Follow me (forward all calls now) Screen calls – Select which calls to accept in real time
39 © 2002, Cisco Systems, Inc. Cisco Personal Assistant 1.3 User Web Administration What days do I want to run my rules?
40 © 2002, Cisco Systems, Inc. Cisco Personal Assistant 1.3 IP Phone Productivity Services Log in to any IP Phone* in CallManager cluster for access From any desk, co- worker’s office, conference room, or lobby phone *Cisco IP Phone models 7940 and 7960
41 © 2002, Cisco Systems, Inc. Cisco Personal Assistant 1.3 More IP Phone Productivity Services Contacts Synchronization Synchronize personal address book with existing contact lists MailView Access and Cisco Unity voice mail from any IP Phone in the cluster Rule-set Activator For call routing rules
42 © 2002, Cisco Systems, Inc. Cisco IP – Telephony Security, Management
43 © 2002, Cisco Systems, Inc. Management Provisioning and Reporting Element Management Fault Detection Performance Analysis Provisioning: BAT (IP phones), CVM (network), QPM PRO (QoS) Reporting: ART IPM 2.2 Real-time data on delay, jitter,... Generate alarms based on perf. thresholds CW2000: RME 3.2, Campus Mgr 3.1 Inline powered switches, CCM Handset tracking CCM topology display Voice Health Monitor Pro-active fault detection Real-time status reports on CCM, GWs, Apps
44 © 2002, Cisco Systems, Inc. Security A InternetIP WANPSTN Minimize Win2K services Minimize Win2K services Apply NTFS security Apply NTFS security Secure IIS Secure IIS Lock down SQL Lock down SQL CallManager Allow only call control, LDAP, management Allow only call control, LDAP, management Control source addresses Control source addresses CCM Firewall Use separate addressing for voice and data Use separate addressing for voice and data RFC1918 is preferred RFC1918 is preferredEndpoints Secure access (TACACS+, SSH, Radius) Secure access (TACACS+, SSH, Radius) Use VLANs Use VLANs Use IP filters between voice and data network Use IP filters between voice and data network Campus Network No NAT across Internet No NAT across Internet IOS DoS tools IOS DoS tools Use sensors Use sensors Outside World
45 © 2002, Cisco Systems, Inc. CTE Einsatzmöglichkeiten
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