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Facilitation Skills Training. Before We Begin… Turn off the volume on cell phones. Keep to the training timelines. Refrain from side discussions. Ask.

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Presentation on theme: "Facilitation Skills Training. Before We Begin… Turn off the volume on cell phones. Keep to the training timelines. Refrain from side discussions. Ask."— Presentation transcript:

1 Facilitation Skills Training

2 Before We Begin… Turn off the volume on cell phones. Keep to the training timelines. Refrain from side discussions. Ask questions freely. Slide 2

3 Facilitation Skills Training Slide 3 Prerequisites Learners should be familiar with: The End-User Type 1 (Business Management) Training The End-User Type 2 (Operations) Training Some experience in facilitating sessions or addressing a group (preferable)

4 Facilitation Skills Training Slide 4 Module Objectives At the end of this module you will be able to structure your presentation to deliver your key messages. utilise your nervous energy positively. maximise your voice projection to create impact. develop and display a positive and appropriate body language. design and use visual aids to support your message. deliver presentations effectively. incorporate tips that you have learnt to enhance your facilitation style. use the facilitation planning checklist.

5 Facilitation Skills Training Slide 5 Discussion Topics What are some things that make learning effective? Share personal experiences of ‘good’ and ‘bad’ training.

6 Facilitation Skills Training Slide 6 Confident and professional outcome Enhanced credibility Increased levels of comfort while facilitating Awareness of and expertise in global facilitation standards What’s In It For Me (WIIFM)

7 Facilitation Skills Training Slide 7 Ability to guide people through processes towards agreed upon objectives in a manner that encourages participation, ownership and creativity by all involved. Helping learners think through what they want and enabling and empowering them to achieve it. Ancient Wisdom: Tell me and I will forget Show me and I may remember Involve me and I will understand Facilitation Skills: Definition

8 Facilitation Skills Training Slide 8 Begin Learn & Motivate PlanStructureAttributesDeliver Facilitation: Key Components

9 Facilitation Skills Training Slide 9 Learn & Motivate Facilitation: Key Components Learn & Motivate

10 Facilitation Skills Training Slide 10 People learn best when they are motivated Broadly speaking, motivation is either intrinsic/ expressive or extrinsic/ instrumental Different goal orientations dictate behaviors Behaviors condition responses defining varied levels of achievement Without motivation, learning is fragmented and incomplete Learn & Motivate LEARNING MotivationStrategyGoals

11 Facilitation Skills Training Slide 11 Begin Facilitation: Key Components Begin

12 Facilitation Skills Training Slide 12 The first few minutes in front of the audience could decide the acceptance as well as set the tone for the rest of the training. It is therefore very crucial to plan your session and structure your topics points effectively. Thumb Rule: Every 5 minutes of presentation need 30 minutes of preparation Carry the Facilitator Guides, Cue Cards, Participant Guides, etc. Check all A-V equipment 24 prior to the start of the session Print and carry the Agenda/ Training Plan Check logistics 48 hours prior to the start of the session Print and carry a list of the participants along with their contact numbers Carry props for activities …..refer to the embedded file for the detailed list Begin: Back To Basics

13 Facilitation Skills Training Slide 13 Plan Facilitation: Key Components Plan

14 Facilitation Skills Training Slide 14 Articulate the objectives —Formulate a simple, concise yet precise statement of intent —Link them to the business goals Identify/ Analyse the audience —Know your audience and their profiles, —Understand their work experience and educational background —Analyse their learning styles and adapt your delivery style accordingly Define the structure —Translate your objectives into a definite format —Incorporate the Walker Cycle into your session plan Sequence the topics —Sequence your topics in a logical flow —Start with the basics and ultimately leading to a conclusion Prepare the collateral —Prepare administrative material like Facilitator Guides, Cue Cards, Participant Guides, etc. Plan: Session Overview and Outline

15 Facilitation Skills Training Slide 15 Structure Facilitation: Key Components Structure

16 Facilitation Skills Training Slide 16 Mind Jog Personal Connect Information Exchange Information Application Real World Connect Establish the topic Bring the focus Awaken the interest Get buy-in Increase interest Enhance participation Introduce concepts Facilitate learning Reinforce concepts Check learning Assess readiness (test) Test learning Test productivity Assess readiness (real) Structure: Session Flow (Contd…) Walker Cycle

17 Facilitation Skills Training Slide 17 Mind Jog —Focuses the attention of the audience to the topic at hand —This could be a question for discussion, a game, a quiz or a leadership address Personal Connect —Establishes a WIIFM (What’s In It For Me) —States reason for being there and the benefits (short & long term) Information Exchange —Exchanges information with concepts being shared, explained and discussed —Learning aids/ tools are used to emphasize concepts Information Application —Practices hands-on through role-plays, simulations, or any practical experience —The test environment is ideal and is a good ‘choke-point’ as well Real World Connect —Relates to what you are learning to the work and productivity —Actual application of concepts in a real environment Structure: Session Flow (Contd…) Walker Cycle

18 Facilitation Skills Training Slide 18 Structure: Session Layout Beginning "Tell them what you’re going to tell them“ Short introduction - welcome your audience - build rapport - introduce your subject - explain the structure of your presentation - set expectations and explain ground rules Middle “Tell them" Body of presentation - points to be made - support material, examples, references, visual aids - possible audience objections/ queries End "Tell them what you’ve told them" Short conclusion - summarise your presentation - thank your audience - invite questions

19 Facilitation Skills Training Slide 19 Deliver Facilitation: Key Components Deliver

20 Facilitation Skills Training Slide 20 Deliver: Dealing with Questions Asking Questions (3-P technique) Pose – ask or rephrase the question and pose it to the audience Pause – pause for a few seconds after posing the question Person –pick a person to answer the question **The reverse, is also applicable. Answering Questions (3-S approach) State - state the answer Support – support it with facts or an example Summarise – summarise the key points PosePersonPause State Support Summarise

21 Facilitation Skills Training Slide 21 Deliver: Signposting Signposting helps your audience to know: where they are, what is the structure of the presentation and what is coming next. Questions show deeper interest in the subject. Welcome them! If structured successfully, they can be used to: introduce concepts, clarify doubts and enhance participative learning.

22 Facilitation Skills Training Slide 22 Deliver: Reflect-Deflect Technique Use class dynamics in your favor Utilise the experience in the room Throw it back to the class When all else fails….. Reflect Deflect ADMITNOTE COMMIT & HONOR RESEARCHLEARN You are not required to know EVERYTHING, just ENOUGH to be credible!

23 Facilitation Skills Training Slide 23 Deliver: Helpful Tips Be the first to arrive at the venue of the training and the last one to leave. Clarify the objectives, WIIFM, expectations and ground rules at the start of the training. Use Cue Cards as ‘help’, avoid referring frequently to the Facilitator Guide. Know the name of each participant and address them appropriately. Use the floor effectively to reach out to all the participants. Modulate the tone and pitch of your voice to ensure maximise clarity and projection. Exhibit positive and confident body language to enhance facilitation style. Punctuality Professionalism Positivity Patience

24 Facilitation Skills Training Slide 24 Attributes Facilitation: Key Components Attributes

25 Facilitation Skills Training Slide 25 Look at the whole picture and check every element of your appearance, starting at your head and ending at your feet. Be well groomed, follow effective personal hygiene. Wear well-pressed clothes choosing fabrics that do not crease easily. Opt for neutral/ pastel shades, avoid bright colors. Accessorise minimally keeping in mind the professional environment. For men, wearing a tie is mandatory. Wear formal, well-polished shoes. Be comfortable with your choice of attire (style, fit, etc.) Well groomed people convey the right message in a professional environment. Attributes: Grooming - Body Language - Building Confidence

26 Facilitation Skills Training Slide 26 Body Language is: The language of the sub-conscious A reflex, therefore difficult to control or condition More reliable than verbal communication Culture-bound and internalised by us Read in clusters and not in isolation Attributes: Grooming - Body Language - Building Confidence 1. Stand tall with shoulders back 2. Sweep the class with eyes 3. Walk the floor 4. Maintain eye contact, briefly 5. Use hands to emphasize (T- zone only) 6. Use verbal nods 7. Smile 1. Slouch 2. Put hands in pockets 3. Lock arms across the chest 4. Fidget with clothes, stationary, phone, etc. 5. Point at anyone 6. Touch your face/ ears/ hair 7. Make rude gestures/ faces DO DON’T

27 Facilitation Skills Training Slide 27 Self-Confidence comes from several sources: From within yourself From others From your achievements Some people appear naturally confident but guess what, they have learnt how to be that way and so can you! If you lack self-confidence you must look for the reasons. You may be overly criticising yourself or telling yourself negative things like "I'm bound to fail" or "I'm not good enough" or even "I don't deserve to succeed". These will make failure likely and almost evident! Attributes: Grooming - Body Language - Building Confidence CONFIDENCE AMBITION HIGHER GOALS MOTIVATION SUCCESS

28 Facilitation Skills Training Slide 28 Some tips on Building Self-confidence: Identify your achievements: Discover what you have achieved so far. Take pride of the things at which you have excelled. Set goals and achieve them: Think of what you want in life and set goals that exploit your strengths. Get in the habit of achieving the small steps and celebrating them. It will help you to believe in yourself and your ability and makes you more confident. Take risks: Be willing to take risk and take up new challenges as opportunities to learn. Think positive: Positive thinking brings inner peace, happiness and a sense of wellbeing. So take control of your mind and be optimistic. —From within yourself —From others —From your achievements If you lack self-confidence, look for the reasons. You may be overly criticising yourself or telling yourself negative things like "I'm bound to fail" or "I'm not good enough" or even "I don't deserve to succeed". These will make failure likely and almost evident! Attributes: Grooming - Body Language - Building Confidence (Contd…)

29 Facilitation Skills Training Slide 29 Module Summary We have come to the end of the session. At this point you should be able to do the following: Link Learning and Motivation to get the desired results. Incorporate the basics in order to Begin each session successfully. Plan a session with an overview and outline. Structure your session using aspects of the Walker Cycle. Use various effective techniques to Deliver training. Infuse the Attributes of grooming, body language and self-confidence to add that extra edge to your sessions.

30 Facilitation Skills Training Slide 30 Questions

31 Facilitation Skills Training Slide 31 Annexure

32 Facilitation Skills Training Slide 32 Attributes: Speaking in Public Appearing credible and creating a positive perception: Appear relatively unbiased Appear similar to the audience Communicate in ways that the audience understands Demonstrate understanding of the audience’s opinions Do not sound defensive or aggressive Do not over react to criticism Prepare for your session Listen actively Maintain eye contact with your participants (sweep the room) Exhibit energy Customise learning to the needs of the class and the individual


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