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What You Should Know about Intercultural Communication.

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Presentation on theme: "What You Should Know about Intercultural Communication."— Presentation transcript:

1 What You Should Know about Intercultural Communication

2 Cultural Differences Legal and Ethical NonverbalNonverbal ContextualContextual SocialSocial


4 Cultural Context High Context Low Context Decision Making Practices Problem Solving Techniques Negotiating Styles High Context Low Context

5 Low Context Swiss German German Scandinavian American French British High Context Japanese Chinese Arab Greek Spanish Italian

6 Nonverbal Communication Personal Space Personal Space Body Language Body Language

7 Overcome Ethnocentrism Accept Distinctions Avoid Assumptions Avoid Judgments

8 Communicating Across Cultures Study Other CulturesOvercome Language Barriers Develop Skills in Communication English as a Second Language English as a Second Language ForeignLanguageForeignLanguage Speaking Skills Writing Skills Social Customs BusinessProtocolsBusinessProtocols

9 Study Other Cultures Assume differences Take responsibility Withhold judgment Show respect Empathize Tolerate ambiguity

10 Legal and Ethical Behavior Seek Common Ground Withhold Judgment Send Honest Messages Respect Differences

11 Culture Shock The term “culture shock” describes the anxiety produced when a person moves to a completely new environment. This term expresses the lack of direction, the feeling of not knowing what to do or how to do things in a new environment, and not knowing what is appropriate or inappropriate. The feeling of culture shock generally sets in after the first few weeks of coming to a new place.

12 symptoms Sadness, loneliness, melancholy Preoccupation with health Aches, pains, and allergies Insomnia, desire to sleep too much or too little Changes in temperament, depression, feeling vulnerable, feeling powerless Anger, irritability, resentment, unwillingness to interact with others Identifying with the old culture or idealizing the old country Loss of identity Trying too hard to absorb everything in the new culture or country Unable to solve simple problems Lack of confidence Feelings of inadequacy or insecurity Developing stereotypes about the new culture Developing obsessions such as over-cleanliness Longing for family Feelings of being lost, overlooked, exploited or abused

13 Stages 1.Honeymoon 2.Discontent, impatience, anger, sadness, and feeling incompetent 3.Understanding 4.Balance and integration 5.Re-entry of old culture

14 Managing Be patient with yourself Be positive about what you are learning Manage stress Use resources Maintain contact with ethnic group Maintain contact with new culture


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