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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 1 Communicating Interculturally.

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Presentation on theme: "© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 1 Communicating Interculturally."— Presentation transcript:

1 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Communicating Interculturally

2 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Intercultural Communication MulticulturalWorkforce MarketGlobalization

3 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Intercultural Sensitivity Culture Subculture Ethnocentrism

4 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Cultural Differences Legal and Ethical NonverbalNonverbal ContextualContextual SocialSocial

5 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Cultural Context High Context Low Context Decision Making Practices Problem Solving Techniques Negotiating Styles High Context Low Context

6 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Legal and Ethical Behavior Seek Common Ground Withhold Judgment Send Honest Messages Respect Differences

7 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Social Behavior Differences  Materialism  Roles  Status  Manners  Time

8 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Nonverbal Communication Personal Space Personal Space Body Language Body Language

9 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Overcome Ethnocentrism Accept Distinctions Avoid Assumptions Avoid Judgments

10 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Communicating Across Cultures Study Other CulturesOvercome Language Barriers Develop Skills in Communication English as a Second Language English as a Second Language ForeignLanguageForeignLanguage Speaking Skills Writing Skills Social Customs BusinessProtocolsBusinessProtocols

11 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Study Other Cultures Assume differences Take responsibility Withhold judgment Show respect Empathize Tolerate ambiguity

12 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Study Other Cultures Look past the superficial Be patient Be persistent Admit cultural biases Remain flexible

13 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Study Other Cultures Look for common ground Send clear messages Deal with the individual Learn when to be direct Test your understanding

14 © Prentice Hall, 2005 Excellence in Business CommunicationChapter ESL Communication Barriers Communication Styles Communication Styles Vocal Variations Vocal Variations Accents and Pronunciation Accents and Pronunciation Slang and Idioms Slang and Idioms

15 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Foreign Language Barriers Learn Another Language Language Offer Training In English Offer Training In English Hire a Translator Translator Use an Intermediary Intermediary

16 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Written Communication Use Plain English Strive for Clarity Use Proper Addresses Cite Numbers Carefully

17 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Written Communication Strive for Brevity Use Transitions Avoid Slang and Idioms Keep Paragraphs Short

18 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Oral Communication MinimizeNoiseObtainFeedbackSpeakSlowly ClarifyIntent Do Not Talk Down Use Accurate Language

19 © Prentice Hall, 2005 Excellence in Business CommunicationChapter Oral Communication Learn Foreign Phrases ListenCarefullyAdapt Your Style Check for Understanding Clarify the Next Step Watch Body Language


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