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1 1 Communities of Inquiry and Other Web Based Tools © Fraser Health Authority, 2009 The Fraser Health Authority (“FH”) authorizes the use, reproduction.

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Presentation on theme: "1 1 Communities of Inquiry and Other Web Based Tools © Fraser Health Authority, 2009 The Fraser Health Authority (“FH”) authorizes the use, reproduction."— Presentation transcript:

1 1 1 Communities of Inquiry and Other Web Based Tools © Fraser Health Authority, 2009 The Fraser Health Authority (“FH”) authorizes the use, reproduction and/or modification of this publication for purposes other than commercial redistribution. In consideration for this authorization, the user agrees that any unmodified reproduction of this publication shall retain all copyright and proprietary notices. If the user modifies the content of this publication, all FH copyright notices shall be removed, however FH shall be acknowledged as the author of the source publication. Reproduction or storage of this publication in any form by any means for the purpose of commercial redistribution is strictly prohibited. This publication is intended to provide general information only, and should not be relied on as providing specific healthcare, legal or other professional advice. The Fraser Health Authority, and every person involved in the creation of this publication, disclaims any warranty, express or implied, as to its accuracy, completeness or currency, and disclaims all liability in respect of any actions, including the results of any actions, taken or not taken in reliance on the information contained herein.

2 Objectives  Understand the basic components of a Community of Inquiry (COI)  Become aware of web based tools to create a COI  Learn how to create an online COI

3 Outline  Community of Inquiry (COI) background  Virtual COI  Design and Policy Considerations  Virtual COI indicators  Explore online tools to enable online COI

4 Communities of Inquiry  FH Communities of Inquiry model is based on the work of Etienne Wenger and colleagues in “Cultivating Communities of Practice” (Wenger et al., 2002).  “Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.” [Source: Downloaded 5 November 2008].  This definition is being applied to the concept of Communities of Inquiry for FH.

5 A Strategic Purpose  “Cultivating COI in strategic areas is a practical way to manage knowledge as an asset,...” Wenger et al., 2006.  COI are particularly beneficial to the organization when the complexity of knowledge requires greater specialization and collaboration.

6 Basic Model of COI A community of inquiry will have:  A domain of knowledge Defines a set of evolving issues, i.e. research areas. A well defined domain legitimizes the community by affirming its purpose and value to members and other stakeholders.  A community Fosters interactions and relationships based on mutual respect and trust. Encourages a willingness to share ideas, ask difficult questions, and listen carefully. Requires regular interaction in order for the community to thrive.  A set of knowledge resources May be frameworks, ideas, tools, information, styles, language, stories and documents that members share.

7 Characteristics  May or may not include people that work together;  Voluntary membership;  Any size;  People meet on a collegial basis because they find value in the interactions and in learning together;  May be homogenous or heterogeneous or may evolve into one or the other;  No formal reporting structure to the organization, but may influence development;  May be organized spontaneously or intentionally;  Information, insights and advice is shared in order to solve problems;  Products, such as tools, standards, generic designs, documents may or may not be developed;  May develop unique perspectives on their topics;  May develop a body of common knowledge, practices and approaches;  Lifespan dependent on how long purpose and needs of members are being met.

8 Design Principles for a Community of Inquiry  Design for evolution To meet needs of users as needs evolve.  Open a dialogue between inside and outside perspectives Inviting non-FH members to participate.  Invite different levels of participation Consider core, peripheral and outside members.  Develop both public and private relationships Web space, is designed to facilitate one to one linkages between individuals and community.  Focus on value Follow up with members to determine the value/benefit they have derived and how this may/has impacted their organization.  Combine familiarity and excitement Encourage members to participate in public events that may be of interest to them- Showcase accomplishments

9 Crystallizing: Creating a Community of Inquiry  Key Domain Issue: Define the scope of the domain so that it “elicits the heart-felt interests of members and aligns with important issues for the organization as a whole”. Purpose: Clarify primary intent and engage members.  Key Community Issue: Recruit people who have the capacity to network on a topic Help them to imagine how increased networking and knowledge sharing could be valuable.  Key Practice Issue: Identify common knowledge needs.

10 Outcomes: Tangible Value: An increase in employee job satisfaction and therefore retention. A body of knowledge through the accumulation of the experiences and tacit knowledge of experts. The development of useful documentation, tools and procedures. Develop ongoing practices that may meet the organization’s long term strategy.

11 Intangible Value: Build relationships among people. Increase a sense of belonging. Generate a spirit of inquiry. Infuse members with professional confidence and identity. Personal satisfaction Having a network of colleagues who understand each other’s perspectives. Belonging to an interesting group of people. Outcomes:

12 COI Organization

13 COI Life Cycle  (Wenger et al., 2002)

14 COI Life Cycle Activities  Inquire Identify audience, purpose, goals, vision  Design Define activities, technologies, processes, roles  Prototype Pilot test with stakeholders  Launch Bring COI to larger community  Grow Foster participation and contributions, form subgroups  Sustain Develop infrastructure, create new member roles

15 Virtual COI  Network of individuals who share an interest  Online communication

16 Virtual COI - Benefits  Enhanced learning environment  Synergies created  Capabilities extended to higher level  Knowledge sharing & learning  Gaining insights from each other  Deepening of knowledge, innovation & expertise   Cyclical, fluid knowledge development   Feeling of connection   Ongoing interactions   Assimilation into sociocultural practices   Neo-apprenticeship style of learning   Identity development and formation   Practice-based usage eLearning Papers Nº 5 September 2007 ISSN 1887-1542

17 Virtual COI – Barriers  Perpetuation vs. change and diversity  Disciplinary differences  Culture of independence  Tacit knowledge  Transactive knowledge  Specialist language  Collegiality, strong physical community  Shifting membership  Creating and maintaining information flow   No F2F to break the ice   Read-only participants (lurkers)   Hidden identities, adopted personas   Lack of trust – personal and institutional   Selectivity in information communication technology use   No body language, misinterpretations   Task-based usage eLearning Papers Nº 5 September 2007 ISSN 1887-1542

18 Virtual COI – Success Factors  Good use of internet standard technologies  Technological provision  ICT skills  Institutional acceptance of ICTs as communication media  Good communications  Trust  Common values  Shared understanding  Prior knowledge of membership  Sense of belonging   Cultural awareness   Sense of purpose   Sensitivity in monitoring, regulating, facilitating   Netiquette   User-friendly language   Time to build up the COI   Regular interaction   Good coordination to achieve regular but varied communication   Resources to bolster and build up the community eLearning Papers Nº 5 September 2007 ISSN 1887-1542

19 Online COI Design Considerations  Private or open status  Membership – who to invite, who can join, how?  Open discussion forum – to share ideas publicly  Messaging – to share ideas privately  Blogs – to explore ideas  Opportunity for members to form sub-groups  Share documents  Support RSS feeds  Post pictures  Post documents  Post video  Links  Notification of updates

20 FH Guidelines for Participating in On Line Communities and Web- Based Networking  Public displays of your professional identities should be aligned with the code of ethics for your field of work  Patient photos must not be posted under any circumstances  No confidential information of any kind may be shared  Permission should be granted before posting photos of colleagues  Corporate photos, logos and marketing materials relating to Fraser Health, acute sites and community facilities, and Foundations must not be posted  Facebook groups, for example, about Fraser Health or a Fraser Health facility such as a hospital (or similar groups on similar sites), should be closed groups, whereby access to join must be granted by the group administrator. Free public access to these groups should not be available.

21 COI Indicators Indicators Worksheet - Valuable for planning and evaluation of COI  Membership Joint Enterprise Diversity Participatory Framework  Process/Activities Mutuality/Sense of Community Sharing and Exchanging Knowledge Reflection Reproduction Cycle/Continuity  Outputs/Outcomes Action Orientation Construction of New Knowledge Dissemination of New Knowledge

22 Conversations on the Social Web

23 Online Formats Amenable to COI: A Guided Tour  ListServ / Email distribution list  Blog  Wiki  SharePoint  Research Networks  Virtual Research Environments

24 ListServ / Email  LISTSERV is the first electronic mailing list software application.  Prior to LISTSERV, email lists were managed manually.  LISTSERV was freeware from 1986 through 1993 and is now a commercial product  A free version limited to 10 lists of up to 500 subscribers each can be downloaded from the L-soft web site  CanMedLib

25 Web Log  A web log (blog) is a website  Maintained by an individual  Dated entries of commentary, descriptions of events, or other material such as graphics, files, web links  Used to enhance the communication and culture within a research community  Users may post comments  User network may be displayed http://fhaweb/Education+and+Research/Library/Whats+New/def ault.htm http://fhaweb/Education+and+Research/Library/Whats+New/def ault.htm  Finding medical blogs:

26 Wiki  A web page or collection of pages designed to enable anyone to contribute or modify the content  Wikis are often used to create collaborative websites.  A wiki allows all users to edit any page or to create new pages within the wiki Web site.  Promotes meaningful topic associations between different pages through links.  Involves the visitor in an ongoing process of creation and collaboration that constantly changes the Web site.   

27 SharePoint  A tool that enables FH teams to have places where information sharing and collaboration across our organization can occur.  Create libraries for shared documents, department forms, and templates  Manage shared lists for links, announcements, contacts, events, tasks, issues.  Create custom lists to meet specific requirements.  Build web pages, e-mail alerts, and discussion boards for your Team.  http://marpole/Programs+and+Services/Support+Services/Informatio n+Management/Services/Service+Requests/Sharepoint+Team+Site s/default.htm http://marpole/Programs+and+Services/Support+Services/Informatio n+Management/Services/Service+Requests/Sharepoint+Team+Site s/default.htm


29 Research Networks  BC Environmental and Occupational Health Network  BC Network for Aging Research  Contact, Help, Advice and Information Networks (CHAIN) dex.htm dex.htm

30 Virtual Research Environments  VREs are online frameworks that support research initiatives and COI. VRE Article UPEI VRI

31 Build Your Own Google Groups: Yahoo Groups:






37 Demonstration of the M&M Community of Inquiry  -of-inquiry-in-health-care -of-inquiry-in-health-care

38 Activity  Plan and build your own Google Group COI  Consider the backgrounds of your partners when designing the COI so that all fields/areas of expertise are represented  Use the COI indicators worksheet to plan  Use the COI indicators worksheet to identify desired components that are not supported by Google Groups

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