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Chapter 1 Process in Technical Communication Technical communication 6th Edition William Sanborn Pfeiffer.

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Presentation on theme: "Chapter 1 Process in Technical Communication Technical communication 6th Edition William Sanborn Pfeiffer."— Presentation transcript:

1 Chapter 1 Process in Technical Communication Technical communication 6th Edition William Sanborn Pfeiffer

2 Academic Writing Writing done while at school Essay: - start with topic statement that outline the main points - Then supporting paragraphs.

3 Technical Comm. Is a generic term for all written and oral comm. Done on the job. Some times referred to as: Tech. writing Professional writing Business writing Occupational writing.

4 Purpose: Demonstrate what you know about the topic to justify a grade. Your knowledge of topic: is less than your teacher. Audience: the teacher who requested and will evaluate it. Criteria for evaluation: Depth, Logic, Clarity, Unity, grammar. Statistical & graphical support: Sometimes used to explain and persuade

5 Technical writing Features Purpose: On job projects, persuading customers …. Your knowledge of topic: usually greater than that of the reader. Audience: Often several people with differing technical background. Criteria for evaluation: Clear & simple organization of ideas, in a format that meets the needs of a busy reader. Statistical & graphical support: Frequently used to explain existing conditions and to present alternative course of action.

6 Features Contrasted Has a particular role on the job Only Aims to display your knowledge Conveying information by an informed writer to uninformed reader Done by a student as a learner to a teacher as a source of knowledge. Is read by many readersAims to satisfy one reader.

7 Figure 1--1 Flowchart for the technical writing process Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

8 Figure 1--2 Examples of technical writing Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

9 Figure 1--3 Short report Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

10 Figure 1--4 Data from NASA aeronautics survey Source: Thomas E. Pinelli et al., Technical Communications in Aeronautics: Results of an Exploratory Study-An Analysis of Profit Managers’ and Nonprofit Managers’ Responses (Washington, D.C.: National Aeronautics and Space Administration, NASA TM , October 1989), 71. (Available from NTIS Springfield, Va.) Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

11 Figure 1--5 Planning Form for all technical documents Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

12 Figure 1--5 continued Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

13 Figure 1--6 Reader matrix Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

14 Figure 1--7 Research sources Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

15 Figure 1--8 The outlining process: Early stage Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

16 Figure 1--9 The outlining process: Later stage Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

17 Figure Completed storyboard Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.


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