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The Planning, Planning Systems, Intelligence & Measures50 Tom Peters/06.28.2005/for Cognos.

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Presentation on theme: "The Planning, Planning Systems, Intelligence & Measures50 Tom Peters/06.28.2005/for Cognos."— Presentation transcript:

1 The Planning, Planning Systems, Intelligence & Measures50 Tom Peters/ /for Cognos

2 The Planning, Planning Systems, Intelligence & Measures50 *K.I.S.S. (!!) (450/8.) (500/50—GB.) (Lee’s Blackberry.) *Complexity accretes one day/person/item at a time! *There must be a “Systems & Measures Un- designer.” (Rem Koolhaas: “Often my job is to undo things.”) *Focus!!!! *5 or less key indicators (project, Giant Corp); 2 of the 5 must be non-obvious. (Enrico’s “Rule of Three.”) *Key indicators must be backed up by unmistakable impact on evals and compensation! (JW & 6-sigma) *Prune 50% of your measures … TODAY.

3 The Planning, Planning Systems, Intelligence & Measures50 *“Measurement Architecture” = (Real) Corporate Strategy. (PERIOD.) *Can a fourth grader understand it (Paul Sherlock, JW)? *Overall “systems architecture” should be in the heads of no more than three people. (Fred Brooks jr/ 360.) *Nothing is easier than lying with statistics. *Hard is Soft. Soft is Hard. (TP-RWjr.) (c.f. Enron.)

4 The Planning, Planning Systems, Intelligence & Measures50 *Fanatically measure Customer Satisfaction regarding systems/measures! *If the Customer says it’s confusing … it’s confusing. PERIOD. *Systems & Measures planning must be “Bottom Up”! (Buy-in Rules in “systems world.”) *If, as a “systems’ guy/gal,” it “turns you on” … BEWARE! (Jefferson’s Rule.)

5 The Planning, Planning Systems, Intelligence & Measures50 *Systems & Measures should be/can be/ought to be Works of Art! *Great systems are about aesthetics! *Is it “beautiful”? *Is it “graceful”? *Is it Surprising? *Use a great Graphic Designer on all systems development teams (and a damn good Psychologist).

6 The Planning, Planning Systems, Intelligence & Measures50 *Systems design is not innocent: It is the Ultimate Power Game! *She/He who controls the primary measures … Rules the World! (TP’s desired Appointment.)

7 The Planning, Planning Systems, Intelligence & Measures50 *Budgets are imperative. *Budgets are starting points, not meant to be straight jackets. *Budgets: K.I.S.S. (Redux.) (!!!!) *Don’t forget judgment. (JW.) *Plan, then burn the plan! (Koppers.) *“Continuous budgeting” is Cool … unless it becomes so plastic you forget where you started and it becomes meaningless. (Clear Comparisons Rule.)

8 The Planning, Planning Systems, Intelligence & Measures50 *“Intelligence” is always obvious after the fact. *B.I.: Remember HUMINT!! *Great BizIntelligence depends on Freaks & Whackos, from Langley to the Board Room. (I.e., Be Incredibly Eclectic in terms of sources of Intelligence.) *All intelligence gathering is a Political Activity. (C.f. CIA, FBI.) *B.I. is about “outliers.” (?? If you can measure it, it’s not on the leading edge??)

9 The Planning, Planning Systems, Intelligence & Measures50 *If a system/measure gives you a stupid answer, it’s probably a stupid system/measure. *Measures should routinely produce Surprises (if not, discard them).

10 The Planning, Planning Systems, Intelligence & Measures50 *Intangibles rule! *Measure intangibles! (!!!!) *Be(very)ware the tangibles becoming Total Reality, thence crowding out Real Reality. *Constantly review what’s not being measured. (Ever tried to drive a car using only the dashboard?) *“Models” are incredibly Stupid (very rough approximations of reality): Make sure everyone understands that! *Business is Art!

11 The Planning, Planning Systems, Intelligence & Measures50 *Perform systems & Measures post-mortems after major fiascos (“Why didn’t this stick out like a sore thumb?”) *The half-life of Measures is 3 years. (Effective “gaming” begins in year #2, reaches a crescendo by year #4.)

12 The Planning, Planning Systems, Intelligence & Measures50 *Planning systems should support execution! (PERT/CPM.) *Uniformity of measurement/presentation across units is fantastic up to a point. *“Let a thousand flowers bloom, let a hundred schools contend”: Let 100 flowers bloom, let a dozen schools contend. *Selection of measurements is one of the Most Creative Acts in the Enterprise! *Are there Freaks aplenty in the Systems & Measures & Intelligence activities?


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