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Preparing Our TQPs “Qualities” business is searching desperate for
Ability to create “self- motivation” in others
Ken Blanchard Quote “People who feel good about themselves, do good work” —Ken Blanchard “One Minute Manager”
Ken Blanchard Quote -- revised “People who do good work, feel good about themselves” —Ken Blanchard “One Minute Manager” —Revised thinking
The Quality Connection All work is done within a system, and all systems, large and small, are governed by the rules of quality.
Dr. Deming’s Lesson Quality Problems? 85% are caused by the system 15% are caused by employees
Improvement… Innovation… Experiementation… Occassional failure… Closer to success
Branson quote “Reward excellent failures. Punish mediocre successes.” —Sir Richard Branson, Founder Virgin Atlantic Airways
Quote: Success is seldom... "Success is rarely final, and failure is seldom fatal." -Thomas J. Watson Sr., founder IBM
Quote: Forgivenes s and permission "It's easier to get forgiveness than permission.“
Incremental improvement vs. Breakthrough
A Typical Question “Do you think we might be able to notch up quality a bit this year? Is there any room for a little productivity increase?”
“If you remember nothing else, remember this: Business efficiencies are essentially… infinite.” —Jack Welch, CEO, GE —Jack Welch, CEO, GE
Create symbols of urgency
“Take a car. Cut the roof off. I’ll drive it home tonight.” —Lee Iacocca
“If things seem under control, you’re just not going fast enough.” -Mario Andretti
99.9% 48,000 lost pieces of mail each hour in the USA
2 unsafe landings at Mumbai Airport each day 99.9%
22,000 checks deducted from the wrong account each hour in the USA 99.9%
Unsafe drinking water for 1 hour each month 99.9%
1,100 incorrect surgical operations per week in India 99.9%
140,000 falsified tax returns each year in the USA 99.9%
250 newborn babies dropped at birth by doctors each day in India 99.9%
500,000 wrong drug prescriptions each year in India 99.9%
Your heart fails to beat 32,000 times each year 99.9%
"It is very dangerous to try to leap a chasm in two bounds." -Chinese proverb Chinese proverb
Integrate Quality with… Everything else!
The Old Paradigm “Quality is number one!” “…no, wait, productivity is key!” “…sorry, speed is the new priority” “…stop! We have a new cost reduction program!”
Discard “Customer Satisfaction”
“The Age of the Never Satisfied Customer” -Regis McKenna
But what about… Customer Delight? Customer Surprise? Customer Bewilderment? Customer Enchantment?
One Sigma = 170 misspelled words per page in a book Two Sigma = 25 misspelled words per page in a book Three Sigma = 1.5 misspelled words per page in a.
POWER IN PARTNERSHIPS “BUSINESS AND EDUCATION PARTNERSHIP” POWER IN PARTNERSHIPS GEORGE ARRANTS Business Development Manager Delmar Cengage Learning Advisory.
Introduction to Six Sigma. Learning Objectives The Need for Six Sigma Six Sigma - Vision, Philosophy and Statistical Method Breakthrough Strategy and.
Explain Six Sigma Simply (Football story from SSDSI) Six Sigma Simplicity.
Process Improvement Imagine the Future. What is Process Improvement? Better (Quality) Faster (More Efficiency) Cost Effective Profit (King) Savings Cost.
Creating a Safety Culture by Changing Your Accountability Working safely. It’s your decision. Working safely. It’s your decision.
MSHA “Spring Thaw Workshop” Hidden Cost of Accidents Monetary and/or Emotional Provided By: Paul McGehee, Oldcastle Materials SW Group 2/25/2003.
Operations Management at Ford Welcome to Broadmeadows.
AND HOW DO YOU MOTIVATE YOUR STUDENTS? What motivates You?
Energy Control Systems 1 Six Sigma Overview Scott Carcillo 6/8/99.
BMGT 245- Customer Service Lanny Wilke. We talked about Imperative Number I, which dealt with staffing your organization - the importance of finding and.
Organizational Cultures: Creation, Success, and Change Creation and Maintenance of Organizational Cultures Successful Organizational Cultures Changing.
ImageFX Project Culmination Finance and Accounting.
Factual Conditional Present
“Christians are 100% Forgiven!” Romans 4:7-25 Romans 4:7-25.
“If you are not willing to risk the unusual, you will have to settle for the ordinary.” Jim Rohn EnjoyKaDitoShare.
Time Management Mrs. Dayley Millcreek High School.
Self defeating thoughts and behaviours aimed at reaching excessively high, unrealistic goals.
BEGIN THE FIRST DAY OF CLASS. Know what's expected of you Take notes from the first day even if it's routine stuff you think you already know. How to get.
Dr. Beverley Martin. Most important person in life (activity) Most important decision you will ever make Time and time management.
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