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Preparing Our TQPs “Qualities” business is searching desperate for
Ability to create “self- motivation” in others
Ken Blanchard Quote “People who feel good about themselves, do good work” —Ken Blanchard “One Minute Manager”
Ken Blanchard Quote -- revised “People who do good work, feel good about themselves” —Ken Blanchard “One Minute Manager” —Revised thinking
The Quality Connection All work is done within a system, and all systems, large and small, are governed by the rules of quality.
Dr. Deming’s Lesson Quality Problems? 85% are caused by the system 15% are caused by employees
Improvement… Innovation… Experiementation… Occassional failure… Closer to success
Branson quote “Reward excellent failures. Punish mediocre successes.” —Sir Richard Branson, Founder Virgin Atlantic Airways
Quote: Success is seldom... "Success is rarely final, and failure is seldom fatal." -Thomas J. Watson Sr., founder IBM
Quote: Forgivenes s and permission "It's easier to get forgiveness than permission.“
Incremental improvement vs. Breakthrough
A Typical Question “Do you think we might be able to notch up quality a bit this year? Is there any room for a little productivity increase?”
“If you remember nothing else, remember this: Business efficiencies are essentially… infinite.” —Jack Welch, CEO, GE —Jack Welch, CEO, GE
Create symbols of urgency
“Take a car. Cut the roof off. I’ll drive it home tonight.” —Lee Iacocca
“If things seem under control, you’re just not going fast enough.” -Mario Andretti
99.9% 48,000 lost pieces of mail each hour in the USA
2 unsafe landings at Mumbai Airport each day 99.9%
22,000 checks deducted from the wrong account each hour in the USA 99.9%
Unsafe drinking water for 1 hour each month 99.9%
1,100 incorrect surgical operations per week in India 99.9%
140,000 falsified tax returns each year in the USA 99.9%
250 newborn babies dropped at birth by doctors each day in India 99.9%
500,000 wrong drug prescriptions each year in India 99.9%
Your heart fails to beat 32,000 times each year 99.9%
"It is very dangerous to try to leap a chasm in two bounds." -Chinese proverb Chinese proverb
Integrate Quality with… Everything else!
The Old Paradigm “Quality is number one!” “…no, wait, productivity is key!” “…sorry, speed is the new priority” “…stop! We have a new cost reduction program!”
Discard “Customer Satisfaction”
“The Age of the Never Satisfied Customer” -Regis McKenna
But what about… Customer Delight? Customer Surprise? Customer Bewilderment? Customer Enchantment?
The. of and a to in is you that it he for.
The Monetization Equation. Get rich quick? No. You've come to the wrong place if you're looking for that. So is it worth your time and investment? YES!
Welcome!. MY PROMISE… Today, before you leave, you will know 2 things: 1. What causes Success? 2. How to achieve it? 1. What causes Success? 2. How to.
WELCOME ! ELEVATE to 8. Nothing works as quickly and powerfully as: 1.BE EXCITED! 2.Taking effective action. 3. Start talking to people and don’t worry.
YELLOW Tom Peters Las Vegas 13 January Seminar Y2K Brand Everything : Distinct or Extinct.
Dolch Words the of and to a in that is was.
PERFORMANCE IMPROVEMENT What is it and how is it done? What is it and how is it done? 2002 Presented by: John F. Neale, DDS, MPH CAPT, USPHS (ret.)
52%. ˃ To realize the value of One Year, Ask a student who failed his or her AP exams. ˃To realize the value of One Month, Ask a mother who gave birth.
Let‘s do the math: 14 working days of non-value activity per year. More than one day per month is lost. Double-click the calculation to make your own.
Ramez Naam. A Book in Progress I Want Your Stories, Examples, Feedback
Operations Management at Ford Welcome to Broadmeadows.
Delphi e.Business Summit2000 San Diego 9 May 2000.
Time Management Successful. Time Management There is an appointed time for everything. And there is a time for every event under heaven--A time to give.
Time Management Building Connections: Community Leadership Program.
MAKING THE MOST OF THE NEW YEAR PROVERBS 17:24. INTRODUCTION Another year is coming to an end. A New Year is about to be born. We can do 2 things this.
PATIENT SURVEY When you contact the surgery do you feel that surgery staff treat you with respect and are polite and courteous?
DMEM Centre for Strategic Manufacturing Team Performance Measurement Jill MacBryde & Kepa Mendibil Centre for Strategic Manufacturing University of Strathclyde,
If you delete after reading... you'll spend a year of ill luck! But... if you send it to (at least) two friends... you'll have 3 years of good luck!!!
TIME MANAGEMENT. OBJECTIVES 1. To describe time as a resource. 2. To identify ways of Managing Time. Time as a resource. We have to put value on time.
TIME MANAGEMENT. WHAT IS TIME MANAGEMENT? 1) IT IS A DISCIPLINE WHICH WITHIN ITSELF REQUIRES PRACTICE AND PATIENCE.
People parking in the bus bays cause problems for the bus drivers. Nobody pays any attention to this sign and zoom around the car park at as much as.
DID YOU KNOW? In TEXAS Dealership sales 21.6% total retail Payroll is 11.5% total Retail Number Of Dealerships 1,345 Number of employees 82,104 Average.
Re-engineering The Corporation A Manifesto for Business Revolution Book by Michael Hammer and James Champy Talk delivered at a lunch group meeting Joe.
Corporate Culture and Values c o l o r w o r k s f o r y o u To help something grow, you must have an understanding of what it wants to become.
Time management strategies Seaway NExT Workshop April 23, 2010.
1 Perspectives from Operating a Large Scale Website Dennis Lee VP Technical Operations, Marchex.
Entrepreneurship Chapter 12. Do you want to see an entrepreneur? Look for the organizer of a school car wash or someone selling customized T-shirts outside.
Ramesh Mehay Programme Director (Bradford VTS) (based on work by Dr. Christopher Green, Nottingham) Behavioural Problems in Under 5s.
Taking Care of Ourselves: Stress Reduction Workshop.
By Zahira Gonzalez Time Management. To do list tips Try to spend 5-10 minutes each day on planning your activities with a daily to do list. Start your.
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