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Q. E. Emotional Intelligence What is it and how do I use it?

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1 Q. E. Emotional Intelligence What is it and how do I use it?

2 Q. E. What is Emotional Intelligence? Pre-Test

3 Q. E. Pre-Test Emotion is any feeling creating an excited mental state. True or False? True

4 Q. E. Pre-Test All emotions contain a physiological path preparing the body to respond. True or False? True

5 Q. E. Pre-Test The emotional mind is far quicker than the rational mind springing into action with a strong sense of certainty. True or False? True

6 Q. E. Pre-Test Within the brain, the amygdala is the storehouse for our emotional memories that are accessed in order to respond to a current situation. True or False? True

7 Q. E. Pre-Test The ability to keep the rational and emotional mind operating in harmony while allowing each to lead when appropriate is emotional intelligence. True or False? True

8 Q. E. Pre-Test Emotional intelligence is a more reliable predictor of success than I.Q. True or False? True

9 Q. E. Pre-Test Emotional intelligence includes characteristics such as: a) Being able to motivate oneself, and persist in the face of frustrations; b)Impulse control and willingness to delay gratification; c)Ability to regulate moods and not be immobilized by distress; d)Ability to think, to empathize and to hope. True or False? True

10 Q. E. Pre-Test There is recent data from a massive survey (1993) of parents and teachers showing a worldwide trend indicating that the present generation of children are more lonely and depressed, more angry, impulsive and aggressive, more nervous and prone to worry. True or False? True

11 Q. E. Pre-Test A “natural leader” is a person who can express the unspoken collective sentiment and articulate it so as to guide a group toward its goals while being emotional nourishing to individuals within the group. True or False? True

12 Q. E. Pre-Test Effective educational programs will blend the understanding and practice of emotional, cognitive and behavioral skills. True or False? True

13 Q. E. Am I Emotionally Intelligent? Sample Test

14 Q. E. Sample Test 1.Even when I do my best, I feel guilty about things that did not get done. A.Most of the time B.Often C.Sometimes D.Rarely E.Almost never

15 Q. E. Sample Test 2.Some people make me feel bad about myself no matter what I do. A.Strongly agree B.Agree C.Partially agree/disagree D.Disagree E.Strongly disagree

16 Q. E. Sample Test 3.When I see something that I want, I can hardly think about anything else until I get it. A.Very True B.True C.Somewhat true D.Mostly not true E.Not true at all

17 Q. E. Sample Test 4.I say things that I later regret. A.Regularly B.Often C.Sometimes D.Rarely E.Almost never

18 Q. E. Sample Test 5.I panic when I have to face someone who is angry. A.Most of the time B.Often C.Sometimes D.Rarely E.Almost never

19 Q. E. Sample Test 6.When I resolve to achieve something, I run into obstacles that keep me from reaching my goals. A.Regularly B.Often C.Sometimes D.Rarely E.Almost never

20 Q. E. Sample Test 7.I worry about things that other people don’t even think about. A.Most of the time B.Often C.Sometimes D.Rarely E.Almost never

21 Q. E. Sample Test 8.When someone does me a favor without being asked, I wonder what his/her real agenda is. A.Very true B.Mostly true C.Somewhat true D.Mostly not true E.Not true at all

22 Q. E. Sample Test 9.No matter how much I accomplish, I have a nagging feeling I should be doing more. A.Most of the time B.Often C.Sometimes D.Rarely E.Almost never

23 Q. E. Sample Test 10.In my view, happiness depends mostly on: A.society and economy B.one’s background C.the way one was treated as a child D.one’s environment E.the people one is surrounded by F.the way one leads his/her life G.one’s luck

24 Q. E. Sample Test 11.When I fail at a task or do worse than I would like, it is usually due to: A.Lack of preparation or effort on my part. B.Lack of concentration or attention on my part. C.Lack of ability on my part. D.External factors, (i.e. things that have nothing to do with me, such as an unreasonably difficult task, bad weather/timing). E.Internal factors (i.e. my traits and characteristics, such as I.Q., talents, etc.) beyond my control. F.Combination of factors, mostly things that I can change. G.Combination of factors, mostly things I can’t change.

25 Q. E. Sample Test 12. I open up and talk about my most intimate issues and private feelings with just about anybody, anytime, in any circumstances. A. Exactly right, I am willing and able to share and discuss anything with anybody, no matter what the time and place. B. It depends, I share and discuss my intimate issues with some people, but there are circumstances where it can be a mistake or inappropriate. C. It depends, I share and discuss my intimate issues with some people, but in most instances it can be a mistake or inappropriate. D. No way, intimate issues should not be discussed with anybody except for the closest family members or friends. E. No way, people should deal with intimate issues by themselves.

26 Q. E. Sample Test 13. When there is something unpleasant to do, I: A.do it right away and get it over with. B.postpone it until I feel like doing it. C.postpone it until I have nothing else to do. D.postpone it until it is too late and gets dropped. E.wait until I have no other choice but to do it. F.find a way to reward myself for doing it and then do it. G.break the task into small steps and do them one by one. H.find an acceptable valid reason I cannot do the task and get rid of it. I.find someone else to do it for me.

27 Q. E. Sample Test 14. When I am upset, I: A. can tell exactly how I feel. B. can usually tell how I feel, but sometimes it is difficult to distinguish exactly what I am feeling. C. usually cannot distinguish what I am feeling exactly. D. don’t lose time trying to figure out what exactly I am feeling.

28 Q. E. Sample Test 15. When I have a major problem that I find extremely difficult to deal with, I: A. will deal with it myself. B. go to family members for advice and/or support. C. go to my friend(s) for advice and/or support. D. go to my therapist/counselor for advice and/or support. E. try and distract myself. F. submerge myself in unrelated work. G. try and forget about it. H. pretend it does not exist.

29 Q. E. There is no arguing that classical IQ is important in our success. However, emotional intelligence is equally important. Emotional intelligence is a prerequisite for the proper development and actualization of our other intellectual abilities. For more information or to take the full version of the test, click here. click hereclick here Some information courtesy of discoveryhealth.com and queendom.com. Scoring the Sample Test

30 Q. E. Test Your Common Sense Take this test to learn how much “common sense” you have. You may use only the information that appears in the question, and you must select one of two choices given. The correct answers are given later.

31 Q. E. Test Your Common Sense 1.You are about to cross a busy intersection as you walk home, but the walk light is out of order. What should you do? a)Cross with caution b)Don’t cross

32 Q. E. Test Your Common Sense 2.Tuna is your favorite food, and you love all varieties equally. Today, you find the fancy grade on sale at half-price: Now it costs only twice as much as the unfancy grade. You’re always short of cash. What should you do? a)Buy the fancy kind b)Buy the unfancy kind

33 Q. E. Test Your Common Sense 3.You need a warm winter coat, and you’ve found two on sale. One is twice as warm as the other, but the other one looks much better. Which should you buy? a)The warmer one b)The one that looks much better

34 Q. E. Test Your Common Sense 4.You should get a haircut before you go on a job interview tomorrow, but you don’t have enough money. What should you do? a)Go to the interview b)Cancel the interview

35 Q. E. Test Your Common Sense 5.Your favorite shoes are wearing out. They can be repaired as good as new for $50. A new pair costs $100. What should you do? a)Repair the shoes b)Buy a new pair

36 Q. E. Test Your Common Sense 6.You’re starting to take a test. One of the directions notes that there is a penalty for guessing. What should you do? a)Guess b)Don’t guess

37 Q. E. Test Your Common Sense 7.You’re looking for an apartment and find two you can afford. One has a view of a park. The other has a view of a flashing neon sign. You love flashing neon signs. Which apartment should you rent? a)The one with the park view b)The one with the view of the flashing neon sign

38 Q. E. Test Your Common Sense: Answers 1.(a) Cross with caution. This is what you do at intersections without walk lights. 2.(b) Buy the unfancy kind. You’re short of cash and love all varieties equally. 3.(a) The warmer one. If you buy the better looking one, you’ll still need a warm coat. 4.(a) Go to the interview. You need the job and your hair will only grow longer.

39 Q. E. Test Your Common Sense: Answers 5.(a) Repair the shoes. They’ll be as good as new at only half the price. 6.(b) Don’t guess. You’re penalized for guessing. 7.(b) The one with the view of the flashing neon sign. It states that you love flashing neon signs.

40 Q. E. Test Your Common Sense: Answers The questions should have become progressively harder to answer, or in other words you started to argue more and more. If this is correct, note your first “missed” question and re-read the question. The information is there. * Courtesy of “Ask Marilyn,” by Marilyn Vos Savant. Parade Magazine. June 9, 2002

41 Q. E. What Do You Do? Stands up and threatens to leave.Stands up and threatens to leave. Dictates unrealistic terms of agreement.Dictates unrealistic terms of agreement. Verbally or physically threatens.Verbally or physically threatens. Starts to cry.Starts to cry. Interrupts repeatedly.Interrupts repeatedly. Threatens to file a grievance.Threatens to file a grievance. Measure your reactions to confrontational situations. Someone disagrees with you and

42 Q. E. Refuses to agree with something that seems reasonable on the surface.Refuses to agree with something that seems reasonable on the surface. Remains locked into his/her position refusing to budge.Remains locked into his/her position refusing to budge. Raises his/her voice using an angry harsh tone.Raises his/her voice using an angry harsh tone. Tries to attack your authority or impartiality.Tries to attack your authority or impartiality. Someone disagrees with you and …

43 Q. E. Starts to disclose something very intimate about another party as an attempt to discredit him/her.Starts to disclose something very intimate about another party as an attempt to discredit him/her. Uses gossip or backstabbing.Uses gossip or backstabbing. Uses hardball tactics.Uses hardball tactics. Someone disagrees with you and …

44 Q. E. Property management has clearly evolved into a set of required management skills that reaches beyond the preparation of most currently employed in the field.

45 Q. E. Let’s take a look at some of the skills to see if there is a common foundation. Counseling individualsCounseling individuals Building teamsBuilding teams Stress and conflict controlStress and conflict control Change catalystChange catalyst Customer relationsCustomer relations Integrating new technologiesIntegrating new technologies Leveraging diversityLeveraging diversity

46 Q. E. Emotional intelligence would seem to be the necessary ingredient with its main components of: Self awarenessSelf awareness Personal decision makingPersonal decision making Managing feelingsManaging feelings Handling stressHandling stress EmpathyEmpathy CommunicationCommunication Self disclosureSelf disclosure Insight Self-acceptance Personal responsibility Assertiveness Group dynamics Conflict resolution

47 Q. E. Leadership Skills: Rate Yourself The best leaders have strengths in at least a half-dozen key emotional-intelligence competencies. While getting a personal profile of your strengths and weaknesses requires a more rigorous assessment, this quiz can give you a rough rating. More importantly, we hope it will get you thinking about how well you use leadership skills – and how you might get better at it. * Reprinted from Parade Magazine, “Could You Be a Leader,” by Daniel Goleman, June 16, 2002

48 Q. E. Leadership Skills: Rate Yourself 1.I am aware of what I am feeling. a.Seldom b.Occasionally c.Often d.Frequently Statement

49 Q. E. Leadership Skills: Rate Yourself 2.I know my strengths and weaknesses. a.Seldom b.Occasionally c.Often d.Frequently Statement

50 Q. E. Leadership Skills: Rate Yourself 3.I deal calmly with stress. a.Seldom b.Occasionally c.Often d.Frequently Statement

51 Q. E. Leadership Skills: Rate Yourself 4.I believe the future will be better than the past. a.Seldom b.Occasionally c.Often d.Frequently Statement

52 Q. E. Leadership Skills: Rate Yourself 5.I deal with changes easily. a.Seldom b.Occasionally c.Often d.Frequently Statement

53 Q. E. Leadership Skills: Rate Yourself 6.I set measurable goals when I have a project. a.Seldom b.Occasionally c.Often d.Frequently Statement

54 Q. E. Leadership Skills: Rate Yourself 7.Others say that I understand and am sensitive to them. a.Seldom b.Occasionally c.Often d.Frequently Statement

55 Q. E. Leadership Skills: Rate Yourself 8.Others say I resolve conflicts. a.Seldom b.Occasionally c.Often d.Frequently Statement

56 Q. E. Leadership Skills: Rate Yourself 9.Others say I build and maintain relationships. a.Seldom b.Occasionally c.Often d.Frequently Statement

57 Q. E. Leadership Skills: Rate Yourself 10.Others say I inspire them. a.Seldom b.Occasionally c.Often d.Frequently Statement

58 Q. E. Leadership Skills: Rate Yourself 11.Others say I am a team player a.Seldom b.Occasionally c.Often d.Frequently Statement

59 Q. E. Leadership Skills: Rate Yourself 12.Others say I helped to develop their abilities. a.Seldom b.Occasionally c.Often d.Frequently Statement

60 Q. E. Leadership Skills: Rate Yourself Give yourself: 1 point for each seldom 2 points for each occasionally 3 points for each often 4 points for each frequently Add up your total score.

61 Q. E. Leadership Skills: Interpretation 36+ – You use key leadership skills well, but ask a co-worker or partner for his/her opinions to be more certain – Suggests some strengths, but also some underused leadership abilities. 29 or less – Unused leadership abilities and suggests room for improvement.

62 Q. E. Leadership Skills: Interpretation Leaders are unique, and they can show their talent in different ways. To further explore your leadership strengths, you might ask people whose opinions you value: “What have you seen me do really well as a leader, which of these abilities am I using?” If a number of people tell you that you use the same quality when doing well, you likely have identified a leadership quality that should be appreciated and nurtured.

63 Q. E. Leadership Activities Requiring Multi-Intelligences IntuitionIntuition MotivationMotivation ListeningListening Team buildingTeam building Self-controlSelf-control Situation controlSituation control Counseling-coaching-mentoringCounseling-coaching-mentoring

64 Q. E. Could Emotional Intelligence Improve These Situations? First – Please approach these situations as someone accountable for optimum results. Second – Please approach these situations as a leader of someone needing improvement.

65 Q. E. Situation You’re alone in the office on the first of the month. A resident stops by with his rent and believes he has a package. The phone is ringing off the wall, reports are due.

66 Q. E. Situation Shopping evaluations reveal a lack of enthusiasm, product knowledge and closing ability. A. You are the individual that was shopped. B. You are the property manager.

67 Q. E. Situation An expectation of salary increase and other benefits is being denied. A. You are delivering this decision. B. You are receiving the decision.

68 Q. E. Situation Team meetings seem to be a waste of productive time as they often become gripe sessions.

69 Q. E. Situation A key team member is experiencing an ongoing personal problem (health, family, financial) that affects his/her work contribution. A. You are experiencing the personal problem. B. You supervise the team.

70 Q. E. Situation Two staff members have suffered a similar problem at the hands of a third. The two have shared their growing animosity with a number of people. The offending co-worker has become isolated and believes others are trying to get him/her fired or to quit. A. You are one of the individuals. B. You are the team leader.

71 Q. E. Situation Your company is being sold. Rumors are running rampant.

72 Q. E. Situation Your community has experienced a disaster that has been a hardship on everyone, but – A.Some are very demanding and aggressive. B. Some are patient and have various issues that must be resolved. issues that must be resolved. C. Some are totally unresponsive to your efforts. your efforts.

73 Q. E. Situation You are experiencing an ongoing personality conflict with your immediate supervisor, resulting in communication breakdowns, suspicion and growing frustration

74 Q. E. Situation A company merger/consolidation has left two people with the same business responsibility. A. You have been selected over the other. B. The other has been selected over you. C. You supervise both individuals

75 Q. E. Creating a Learning Company The development of human resources must be a company-held priority.The development of human resources must be a company-held priority. The most powerful force for learning in a company is not the training department but the organization itself.The most powerful force for learning in a company is not the training department but the organization itself. Everyone needs a model and a mentor. Everyone should be a model or a mentor for someone.Everyone needs a model and a mentor. Everyone should be a model or a mentor for someone. Customers play a key role in learning activities.Customers play a key role in learning activities. Listening is the primary activity of leadership.Listening is the primary activity of leadership.

76 Q. E. The Bad News Fewer employees have the necessary emotional intelligence to succeed. Resources intended to improve this situation can be easily misdirected. Solutions require long-term commitment.

77 Q. E. The Good News Personal and group emotional intelligence can be increased. An organization that nurtures emotional intelligence builds employee and customer loyalty. The positive effects of E.Q. practices in the workplace have far-reaching benefits.

78 Q. E. Acknowledgements & Additional Resources 1. Discovery Health.Com The Learning Alliance. Brinkerhoff, Robert O. & Stephen J. Gill. Jossey-Bass Why is Everyone so Cranky? Charles, C. Leslie. Hyperion Creating Health. Chopra, Deepak. Houghton Mifflin Company 1991.

79 Q. E. Acknowledgements & Additional Resources 5. Principle Centered Leadership. Covey, Stephen, R. Summit Books Emotional Intelligence. Goleman, Daniel. Bantam Books “Could You Be a Leader?” Parade Magazine. Goleman, Daniel. June 16, Working With Emotional Intelligence. Goleman, Daniel. Bantam Books 1998.

80 Q. E. Acknowledgements & Additional Resources 9. Keys to Success. Hill, Napoleon. Plume Books The Ten Natural Laws of Successful Time and Life Management. Smith, Hyrum W. Warner Books The Leadership Engine. Tichy, Noel M. Harper Business Press 1997.

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