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Important Information This presentation was created by Patrick Crispen.This presentation was created by Patrick Crispen. You are free to reuse this presentation.

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Presentation on theme: "Important Information This presentation was created by Patrick Crispen.This presentation was created by Patrick Crispen. You are free to reuse this presentation."— Presentation transcript:

1 Important Information This presentation was created by Patrick Crispen.This presentation was created by Patrick Crispen. You are free to reuse this presentation provided that youYou are free to reuse this presentation provided that you –Not make any money from this presentation. –Give credit where credit is due.

2 Computer Care 102: Top Ten Troubleshooting Tips & Tricks for Educators a presentation by Patrick Douglas Crispen

3 The Way This Works In the first half of this workshop we’ll talk about 10 things you can do to both fix common computer problems and keep your computer running in tip-top-shape.In the first half of this workshop we’ll talk about 10 things you can do to both fix common computer problems and keep your computer running in tip-top-shape. In the second half of this workshop we’ll open the floor to questions.In the second half of this workshop we’ll open the floor to questions. –Ask ANYTHING (how can I stop pop-up windows, how can I stem the flow of spam, etc.)

4 Tip Number One: Do the Weekly Fab Five The best way to solve a computer crisis is to avoid it altogether.

5 The Weekly Fab Five 1.Update your antivirus definitions. 2.Run Windows Update / Apple Software Update. 3.Run ScanDisk / Disk First Aid. 4.Run disk defragmenter. 5.Backup backup backup!

6 For More Information Go to netsquirrel.com and click on “The Weekly ‘Fab Five’” in the middle of the page.Go to netsquirrel.com and click on “The Weekly ‘Fab Five’” in the middle of the page. Also, download the “Computer Care 101” presentation from netsquirrel.com’s classroom resources section.Also, download the “Computer Care 101” presentation from netsquirrel.com’s classroom resources section.

7 Tip Number Two: Wiggle the Cables 9 times out of 10, the solution really is this simple.

8 Keep It Simple Check your connections, power outlets, and cables.Check your connections, power outlets, and cables. Unplug and replug any external hardware connected to your computer.Unplug and replug any external hardware connected to your computer. Look for signs of damage in cables or connectors, such as bent pins.Look for signs of damage in cables or connectors, such as bent pins.

9 Tip Number Three: Reboot Clean the Decks.

10 MSCONFIG Included in Windows 98, 98SE, ME, and XP is a utility called “MSCONFIG.”Included in Windows 98, 98SE, ME, and XP is a utility called “MSCONFIG.” It allows you to permanently disable TSRs.It allows you to permanently disable TSRs. Go to netsquirrel.com and click on “How to Use MSCONFIG” in the middle of the page for more information.Go to netsquirrel.com and click on “How to Use MSCONFIG” in the middle of the page for more information.

11 Rebooting a Stubborn Computer If your computer – desktop or laptop – won’t shut down or restart, you DON’T need to unplug your computer!If your computer – desktop or laptop – won’t shut down or restart, you DON’T need to unplug your computer! Press and hold the power button for 15 seconds.Press and hold the power button for 15 seconds.

12 Tip Number Four: Identify the Source When did your computer last work? What have you done since then?

13 Tip Number Five: Ask Around/Search Someone else has had – and fixed – this problem before. Why reinvent the wheel?

14 Google to the Rescue! Search for the EXACT error message at google.com.Search for the EXACT error message at google.com. 9 times out of 10, the first hit will be a Microsoft Knowledge Base article telling you how to fix the problem.9 times out of 10, the first hit will be a Microsoft Knowledge Base article telling you how to fix the problem.

15 Tip Number Six: Uninstall the Drivers then Reboot Once you restart, Windows will (hopefully) install the new driver automatically. If not, you’ll have to add the driver manually.

16 Windows Device Manager 9X/ME Start > Settings > Control Panel > System.Start > Settings > Control Panel > System. Click on the “Device Manager” tab.Click on the “Device Manager” tab. Click the plus sign next to the device that isn’t working.Click the plus sign next to the device that isn’t working.

17 Windows Device Manager XP Start > Control Panel > Performance and Maintenance > System.Start > Control Panel > Performance and Maintenance > System. Click on the “Hardware” tab, then the “Device Manager” button.Click on the “Hardware” tab, then the “Device Manager” button. Click the plus sign next to the device that isn’t working.Click the plus sign next to the device that isn’t working.

18 Removing Drivers You can remove a driver simply by highlighting it and clicking the remove button.You can remove a driver simply by highlighting it and clicking the remove button. When you restart, Windows should reinstall the driver for you.When you restart, Windows should reinstall the driver for you. BUT, there is a chance Windows won’t have the driver.BUT, there is a chance Windows won’t have the driver. BEFORE YOU REMOVE ANY DRIVERS, DOWNLOAD NEW ONES FROM THE MANUFACTURER JUST TO BE SAFE.BEFORE YOU REMOVE ANY DRIVERS, DOWNLOAD NEW ONES FROM THE MANUFACTURER JUST TO BE SAFE.

19 Tip Number Seven: Reinstall the Software. If That Doesn’t Work, Uninstall/Reinstall. Install the software on top of itself. Then, as a last resort, nuke the software and install it again.

20 Tip Number Eight: Repair Internet Explorer. IE = Windows. If it breaks, so does Windows.

21 IE Repair Tool The Internet Explorer Repair tool includes the following features:The Internet Explorer Repair tool includes the following features: –A feature to identify problems with Internet Explorer that are caused by files that are out of date. –A feature to fix problems that are caused by the incorrect or incomplete registration of Internet Explorer files. –A feature to restore or repair the desktop or Start menu shortcut commands for Internet Explorer that have been deleted or do not function properly.

22 IE Repair Tool Start > Settings > Control Panel > Add/Remove ProgramsStart > Settings > Control Panel > Add/Remove Programs On the Install/Uninstall tab, click “Microsoft Internet Explorer,” click “Add/Remove,” click “Repair the current installation of Internet Explorer,” and then click OK.On the Install/Uninstall tab, click “Microsoft Internet Explorer,” click “Add/Remove,” click “Repair the current installation of Internet Explorer,” and then click OK. Alternative method: search for internet explorer repair xp at Google.Alternative method: search for internet explorer repair xp at Google.

23 Tip Number Nine: Run System File Checker. This is a hidden Windows feature that fixes broken system files.

24 System File Checker Start > Run > SFCStart > Run > SFC Scan for altered files.Scan for altered files.

25 Tip Number Ten: Dial 911. If you can’t fix it, get help.

26 Other Stuff For information on a good file swapping program, check out information on a good file swapping program, check out For a program that will scan your PC and delete any spyware, go to and search for “Ad Aware”For a program that will scan your PC and delete any spyware, go to and search for “Ad Aware” –Download both the program (Ad-Aware) and the latest reference list (RefUpdate). –See Grokster info above for how to install and use Ad Aware.

27 Question Time! Ask ANYTHING – how can I stop pop-up ads, how can I detect and delete spyware, where can I find discount codes for my online purchases, etc.

28 WebWasher To stop pop-up ads, download and install WebWasher at webwasher.comTo stop pop-up ads, download and install WebWasher at webwasher.com FREE for home and school useFREE for home and school use Runs on PC or Mac (but not XP … yet)Runs on PC or Mac (but not XP … yet)

29 Fair Use Disclaimer This presentation was created following the Fair Use Guidelines for Educational Multimedia. Certain materials are included under the Fair Use exemption of the U.S. Copyright Law. Further use of these materials and this presentation is restricted.

30 Computer Care 102: Top Ten Troubleshooting Tips & Tricks for Educators a presentation by Patrick Douglas Crispen


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