Presentation on theme: "1 A Service GLOBAL TRENDS & FORECASTS, 2013 Retail Horizons - Looking forward to 2020 December 2012 MATTHEW STYCH Research Director ROBERT GREGORY Global."— Presentation transcript:
1 A Service GLOBAL TRENDS & FORECASTS, 2013 Retail Horizons - Looking forward to 2020 December 2012 MATTHEW STYCH Research Director ROBERT GREGORY Global Research Director
2 1.Retail in Trends for 2020 i.Flexibility ii.Internationalisation of Emerging Market Retailers iii.Mycommerce iv.Market Polarisation v.Direct to Consumer vi.Nostalgia vii.Hyperlocal Marketing viii.Community Retailing ix.Digital Engagement x.Logistics as a Differentiator 3.Retail in 2020: Implications Contents
1. Retail in 2012
4 Shoppers are increasingly demanding more from retailers, who are having to face some uncomfortable questions. CONSUMER Increasingly fast- paced lifestyles Tech-savvy Ageing population Single households Uncertainty over economy MARKET Legislation Weak non- food sales Saturation Urbanisation Rising fuel prices Rise of e-commerce I want value I want that NOW I want convenience I trust customer reviews I want my voice to be heard Where does my food come from? Am I safe from Amazon? Is big-box dead? Does online need offline? Should I exit international markets to focus on core home market?
5 Carrefour planet was seen as the retailer’s attempts to reinvent the hypermarket format, which has been losing share in Western Europe. However, new CEO George Plassat has halted the roll-out of planet beyond 2012 given that converted stores had not performed as well as expected. Carrefour planet was too costly to roll out on a wide scale and also caused confusion among shoppers about price positioning. Failure of Carrefour planet, the retailer’s first major (and costly) attempt to revitalise the hypermarket, has sparked genuine concerns over the viability of the format. The need to invest back in the core French market has ultimately led to Carrefour exiting non-core markets such as in South-East Asia. 2012 also saw other retailers, such as Best Buy and Tesco, launch new strategies based on big-box slowdown. 1.Carrefour halts roll-out of Carrefour planet concept in Europe beyond Three events which impacted global retail in 2012: 1. Retail in 2012