Presentation on theme: "Presenters: Cheryl Pruitt, California State University and"— Presentation transcript:
1 Postsecondary Accessible Technology Programs: From Reactive to Proactive Presenters:Cheryl Pruitt, California State UniversityandBill Welsh, Rutgers University
2 Group discussion:In regards to accessible technology and information, what are your institution’s:Greatest Challenges?Greatest Successes?Strategies for moving forward?What do you want to take away from this session?Cheryl
3 Bill WelshExecutive Director, the Office for Disability Services Rutgers University, New Brunswick, N.J. (April 2013-Present)Director, the Office for Disability Services Penn State University (1999 – April, 2013)Former member co-chair, Penn State’s Accessible Technology & Information (ATI) committee ( ).Access4All, LLC Consulting owner and consultant20 years working in disability services in higher educationProvides trainings, seminars, webinars and consultation on accessibility and usability; transition to college; and disability services on a local, state-wide and national level.Bill
4 Cheryl PruittDirector, Accessible Technology Initiative (ATI), California State University System (CSU) (2011 – present)Special Consultant to ATI, California State University System (CSU) ( )Part-time Faculty, Computer Engineering and Computer Science Dept., CSU Long Beach ( )Cheryl oversees the ATI implementation across the CSU 23 campus system. She has been involved with the ATI since the beginning in 2007, first at the campus level, then at the systemwide level. The CSU system has made significant progress towards implementing ATI process improvement in the areas of web accessibility, accessible procurement, and accessible instructional materials.Cheryl
5 Session GoalsShare insights into strategies that have worked at other institutions (No need to reinvent the wheel).Share information and templates on policies, organization, effective resources and tools, and assessment that could be replicated.Overall Goal: Provide participants with a road map to create a cultural change from reactivity to proactivity!Cheryl
9 Moving your institution towards accessibility… Cultural change+Institution-wide effort=Really BIG JobCSU Accessibility Implementation Tools and ResourcesCultural change involves changing the way the people think about their jobs – how to create, build, buy, and adopt products and services that universally serve the greatest number of people regardless of how they interact with that product.Institution-wide effort – integrating accessibility into all the campus business processes – looking at how the campus is doing things now and what needs to done to make accessibility part of the everyday work – not a bolt-on or after thoughtAt the CSU we realized that the institution-wide effort would require a continuous process improvement approachStrong Executive Support at each of our campuses there is an ATI Sponsor at the VP level who oversees the campus ATI implementationHere are a few general strategies that you might find helpful
10 RATE Your College: The Rating Game! A fun way to develop a plan:• Step 1: Rank your college.• Step 2: Assess your college’s commitment.• Step 3: Train your personnel.• Step 4: Evaluate often.Game Rules:For every question you answer YES, give your institution 1 point. For every answer that is a NO, or I’m not sure. Give your institution a 0 for that question. There are 35 total points possible.Cheryl
11 Policy (Total 6 Points): Our administration is supportive of accessible technology and information?We have a policy on Web Accessibility?We have a policy or standards for accessible on-line courses?We have a policy for captioned videos?We have a policy on accessible course materials?We have a policy on procurement of accessible technology?Cheryl
12 How to Get Administrators to care about accessibility Technology lawsuitsTextbooksWeb contentClassroom technologyCourse management system, assignments, live chat, discussion boards, videos with captions, quizzesLibrary resourcesBanking services, registration servicesApplications, , calendars, etc.TEACH ActAccessible technology may also mean usable by mostIt’s the right thing to do!Bill
13 General Comments Too much emphasis on the law Need more emphasis on usability and design for everyoneKnowledge is very Powerful!Being proactive increases revenue and provides access for people from many groupsVision for the future: Proactive design for everyone rather than accommodationsBill
14 Organizational (Total 5 Points): We have an accessible technology team or group?Our web developers have regular meetings and trainings?We have someone or personnel responsible for accessible technology?We have a yearly plan for training Faculty/Staff/Students on accessible technology?We have a web site dedicated to accessible technology and information?Bill
15 Practice GroupsPractice group: a group of people who share an interest ...in a particular domain or area. It is through the process of sharing information and experiences with the group that the members learn from each other, and have an opportunity to develop themselves personally and professionally (Lave & Wenger 1991).Knowledge and understanding is key to success of any organization for a cultural shift to occur.Bill
16 PSU committee: The Accessible Technology and Information (ATI) Committee: Charged by the Dean, University Libraries; the Associate Vice Provost, Information Technology Services; and the Vice Provost for Educational Equity.Coordinate efforts on Web accessibility, accessible technology, accessible instructional materials and procurement practices.Coordinate efforts to comply with all policies and develop a strategic plan for implementation and reporting of NFB resolution.Modeled somewhat on California State University plan Cal State Accessibility Plan link:Bill
17 CSU Shared GovernanceA shared governance strategy led to an overall approach that empowers the CSU faculty and staff to take ownership of their campus’ accessibility strategy.SystemwideExecutive Sponsors Steering Committee that actively shapes the ATI strategy and projectsCommunities of Practice that bring together stakeholders from Procurement, Instructional Materials, and Web AccessibilityAll of these groups meet monthlyCampusATI Steering Committee comprised of representatives from Campus Administration (Presidents, Provosts, CIO’s), Academic and Faculty Senate, Centers for Faculty Development, and ADA Compliance Officer)Sub Committees that include the implementation personnel on campusThese groups meet at least 2 times per year. They update the campus ATI plan and monitor the progress throughout the year.An overall continuous process improvement approach gives each campus the flexibility and support to manage their ATI implementation.Cheryl
18 CSU Accessible Technology Network (CSUATN) Established to leverage the accessibility expertise across the CSU system.Includes members from 6 CSU campuses, the CO ATI Staff, and also contracts with experts like Lucy who are outside our system.Provides shared accessibility evaluation services to the CSU system by reviewing IT products that are used systemwide and also does accessibility reviews for outside entitiesChery
19 CSU Accessibility – Organizational Change DiscoveryDefining the problemCreating a plan that defines processes that produce organizational changeImplementationEstablishing business procedures that institutionalize the processContinuous business process improvementAssessmentMeasuring progressAssessing effectiveness of process/proceduresRefinementRevising processes/procedures based on lessons learnedDefine the problem by doing a self assessment and an evaluation of the resources available to implement accessibility changes in your organization.Institutional accessibility is an iterative process that will never by fully completed.
20 Accessibility – An Iterative Process RefinementAssessmentImplementationDiscoveryCreating the cultural change to integrate accessibility into all your organization’s business processes is an iterative process.
21 Resources and Tools (Total 8 Points): We provide regular trainings for instructional designers on accessibility?Faculty?Staff?Administrators?We send our IT staff to accessibility trainings and conferences?ODS Staff?We have online training resources for accessible technology?Cheryl
22 First Year Plan at Penn State Conduct central audits report results back to ATI committee.Conduct scans on main blockers for screen readers: Blocker Training Materials . KISSTrained web liaisons on using JAWS and other screen readers. Started using human checks.Focus training on using validation tool (HiSoftware’s Compliance Sheriff).Work with Web Liaisons on conducting scans and remediating Web sites for NFB and WCAG Used social media and meetings.Assess remediation efforts through reports from Web Liaisons.Bill
23 Second Year Plan: Build Infrastructure PSU built an accessible technology and information infrastructure within ITS.Several new positions createdReorganization of current positions to have a key role within ITS infrastructure and university structure.ITS developed 5 year strategic plan, accessibility is key part of the plan.Bill
24 Proposed First Year Plan at Rutgers TimelineGoals and TasksVarious university departments met to discuss plans for developing web accessibility and online course accessibility.Web accessibility policy to be finalizedOnline course accessibility to be finalizedFirst meeting of online accessibility groupParticipation with ITAG groupsUniversity-wide accessible technology group to be formed.Begin formation of practice groups -faculty and studentsUniversity-wide accessibility tool implementedTraining sessions to be developed and pilotedFall 2013Spring 2014Summer 2014Fall 2014Bill
25 Future Goals and Plans at Rutgers: Creating lynda.com-like training videos for F/S/S. Focus first year on easy checks from W3C:Create a model online course and obtain buy-in to have it required. r Offer to faculty or staff as a certificate program possibly through Human Resources as well. Get faculty involved.Meet with units one-on-one to assist in implementation plans, reports, and assessment.University-wide trainings, webinars and conferences to assist in developing knowledge base. Continue training plan throughout the year.Look at infrastructure of IT and other departments and where resources can be shared to assist in efforts. Utilize student organizations and interns.Focus on purchasing policies and vendor relations.BillTraining, ITS, disability services, ATI are all part of the training planning committee. Developing lynda.com types of webinars.
26 Planning and Assessment (Total 6 points): We assess our web sites for accessibility regularly?We have a plan to accomplish web accessibility?We asses our library materials, databases, and search engines for accessibility?We have a plan for how to accomplish library accessibility?We assess our procurement practices to include accessibility?We have a plan to integrate accessibility into our procurement process?Bill
27 CSU ATI Framework CSU ATI Framework Do a Self- AssessmentWork the Campus PlanMake a Campus PlanCSU ATI FrameworkStrategies/Goals & Success Indicators/PrioritiesContinuous Process Improvement with Strong Executive SupportCherylWe implement our framework by implementing our strategies, applying continuous process improvement guided by our goals and success indicators. There is strong Executive support which is one of keys to success. Each year our campuses follow the implementation cyclePlanning – Each campus establishes a plan based on priorities such as impact and capacity to guide their work on Success IndicatorsWorking the Plan - the ATI System team organizes projects to address specific high impact Success Indicators. These projects are collaborative efforts across our campuses that produce deliverables that can be adopted and adapted by individual campus’. Each campus works on their own projects and adopts systemwide deliverables as needed.Measuring Progress - ATI Annual Reports that cover all the goals and success Indictors measured by status level are submitted by each campus. Systemwide Aggregate reports are compiled from the individual campus reports.We are concluding the third year of measuring systemwide progress. We have seen improvement each year and we have been able to determine where campuses are experiencing difficulties.
28 PSU AssessmentCreate and conduct a survey of all visually impaired F/S/S regarding technology, information and systems related to accessibility.Reports from Web liaisons on their respective budget units go to the Provost and their budget executives ( healthy competition).Assess remediation efforts through reports from Web Liaisons.Use evaluations from trainings to determine effectiveness and future training modules.Bill
29 PSU Assessments Yearly progress reports Reports of training sessions, attendance, what departments attended and evaluations at each event.Reports from unitsFeedback and collaboration using Yammer, social media site.Purchasing is working with ITS to vet all technology purchases for accessibility.Bill
30 CSU Assessment Campus Annual Reporting process Each campus submits a report for each priority areaWebProcurementInstructional MaterialsReport includes all goals & success indicators for each priority areaProgress in measured by status levelsSystemwide Aggregate ReportReporting results from each campus are aggregated into one reportWe can monitor progress and make a plan based on the report dataCheryl
31 Web Accessibility Self-Assessment: Example Web Accessibility Evaluation Process Area ( 7 goals and 69 Success Indicators)Goal 1.0 Identify and repair or replace inaccessible websites, web applications, and digital content.Success IndicatorStatus Level1.1 Assigned responsibility for the evaluation process to a body (person(s) or business entity).1.2 Inventoried all campus websites and web applications1.3 Established a process to perform regularly scheduled accessibility audits using established criteria to identify websites that need remediation. CherylWe have a goal for identifying and repairing or replacing inaccessible websites, web applications and digital content. On this slide, for the purpose of discussion, we provide 3 sample success indicators for this goal. (There are more in reality.)The first success indicator is assigning responsibility for the evaluation process to a body (persons or business entity)The 2nd success indicator is to inventory all campus websites and web applications3rd success indicator is to establish a process to perform regularly scheduled accessibility audits using established criteria to identify websites that need remediation; andFor each item, you will assign a current status such as “not started”, “initiated”, etc. As I mentioned, those status levels are listed in the provided document with some criteria to help you decide which one applies.
32 Levels of Assessment Cheryl Documentation is generally absent. Status LevelDescription for ProceduresDescription for DocumentationDescription for ResourcesOptimizingThe campus has a mature practice. Additional procedures are in place to conduct regular administrative reviews of success indicators to gauge effectiveness and implement improvements.Documentation is continually revised to reflect the managed practice. Periodic administrative review of documentation is conducted.Resources have been both identified and allocated. Periodic administrative review of resource allocations is conducted.ManagedCampus has a mature practice. Additional procedures are in place to track and capture success indicators (milestones and measures of success).Documentation is complete and fully reflects the standard practice.Resources have been both identified and allocated.EstablishedCampus has a standard practice. Procedures are consistent and formal.DefinedCampus has a common practice. Any procedures in place are consistent but informal.Documentation, if present, is in working draft form.Resources have been firmly identified but not yet allocated.InitiatedCampus has an ad hoc or developing practice. Any procedures in place are generally ad hoc.Documentation is generally absent.Resources have been tentatively identified but not yet allocated.Not StartedNo action has yet been taken.No documentation has yet been generated.No resources have yet been allocated.Cheryl
34 Who To Involve? Form a committee! Develop Practice groups! Obtain buy-in from:IT staff/Web developers/Instructional DesignersDisability Services StaffIT AdministratorsAcademic AdministratorsFaculty and Faculty SenateOnline Course AdministratorsProcurement ManagementTraining ServicesBill
35 Road Map to Success Obtain Buy-in from administrators. Create practice groups for oversight charged by administration.Assess current initiatives and resources.Benchmark with similar institutions and share with administrators.Develop policies and procedures.Develop strategic plans.Determine responsible parties or units.Develop strategies for assessing progress.Report progress publicly and to administrators.Bill
36 Final Thoughts-BillAssessments of current baselines for web accessibility are critical, and then establish obtainable, reasonable, measurable goals and timelines. Start with initiatives that are already established or go for the low hanging fruits. KISSDevelop an institution-wide practice groups with representation from all departments and colleges. From this group, other smaller practice groups can be formed that tap into knowledge base of current employees and faculty. What are the areas of expertise. Who are your champions? Provide incentives.Bill
37 Final ThoughtsDevelop a university-wide strategic plan, policies, and initiatives with realistic goals and timelines and obtain buy in from highest levelsPlan Implement Measure progressIntegrate accessibility into your business processesDevelop resources, tools, trainings, workshops and best practices to train faculty, staff and students on how to make technology and information accessible.Knowledge allows change to happen!Cheryl