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ACM SIGUCCS Computer Services Management Symposium, 20031 Successful Decision Making in IT management  John Bucher, Director Information Technology, Oberlin.

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Presentation on theme: "ACM SIGUCCS Computer Services Management Symposium, 20031 Successful Decision Making in IT management  John Bucher, Director Information Technology, Oberlin."— Presentation transcript:

1 ACM SIGUCCS Computer Services Management Symposium, Successful Decision Making in IT management  John Bucher, Director Information Technology, Oberlin College  Robert Paterson, Chief Information Officer, Salem State College  H. David Todd, Vice Provost and Chief Information Officer, University of San Diego

2 ACM SIGUCCS Computer Services Management Symposium, Abstract: Senior IT managers make key decisions that can greatly impact their chances of success.  What are the opportunities and pitfalls to be aware of when making decisions?  How do we continually reinvent ourselves to remain effective in our jobs A panel of CIOs will provide guidelines for assessing opportunities and share what they might have done differently.

3 ACM SIGUCCS Computer Services Management Symposium, Categories of decisions  Technical  Emotional  Communication  Budget  Ethical  Personnel  Career Relative Importance

4 ACM SIGUCCS Computer Services Management Symposium, How do you decide ?  What is the basis for your decision?  What are your ground rules for making decisions?  What is the role of your moral compass?

5 ACM SIGUCCS Computer Services Management Symposium, Too SlowToo Quick Procrastination Indecision “Analysis paralysis” “Ready, fire, aim” Impulsive, compulsive Arbitrary Range of decision making

6 ACM SIGUCCS Computer Services Management Symposium, When do you make the decision?  Do you have all of the right information?  Do you know how much latitude you have?  How are people expecting you to handle decisions?  You’re the boss - they want a decision.  You gained their trust, now keep it.

7 ACM SIGUCCS Computer Services Management Symposium, How do you keep your views fresh?  Reinvent yourself  Talk to others, ask for their input  Read, read, read  Slow down to fully analyze the situation(s)  Learn from experience, but respect each new circumstance  Pinch yourself occasionally

8 ACM SIGUCCS Computer Services Management Symposium, Presenting your decisions  How? What mechanism?  To what audience? In what order?  Developing the decision; involving others’ input  When to “go to the mat” with an issue  How widespread should it be?

9 ACM SIGUCCS Computer Services Management Symposium, Small decisions  Who makes those decisions?  Small decisions… sometimes big consequences  Getting “off the dime”

10 ACM SIGUCCS Computer Services Management Symposium, How to handle “Bad” Decisions  Define a “bad decision”  Admit when you’re wrong  Take the responsibility for your staff  Discuss what needs to happen to change the situation  Keep your boss in the loop

11 ACM SIGUCCS Computer Services Management Symposium, How do you improve your likelihood of success ?  Solicit input  Listen to everyone  Develop common values

12 ACM SIGUCCS Computer Services Management Symposium, How do you know you’ve made successful decisions?  No news is good news  Acknowledge the focus of the IT committee  Read the campus newspaper  Anticipate the next question

13 ACM SIGUCCS Computer Services Management Symposium, Categories of decisions  Technical  Emotional  Communication  Budget  Ethical  Personnel  Career Relative Importance


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