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Unit 11 Communication & Collaboration.  Identify different communication methods  Identify advantages of electronic communication  Identify common.

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Presentation on theme: "Unit 11 Communication & Collaboration.  Identify different communication methods  Identify advantages of electronic communication  Identify common."— Presentation transcript:

1 Unit 11 Communication & Collaboration

2  Identify different communication methods  Identify advantages of electronic communication  Identify common problems with electronic communication  Identify elements of professional electronic communication  Identify appropriate use of attachments  Identify issues with unsolicited  Describe how to control unsolicited  Identify procedures for safe electronic communication

3  Need real-time? ◦ Use IM  Need a paper trail? ◦ Use ◦ Most widely used  Distance Learning? ◦ Video Conference  Other ◦ Blog, message board

4  Speed  Low cost/free  Access from various devices, cell or computer  Forwarding of messages can be done  Collaborative  Share documents  You can keep track of sites visited ◦ Stored on your computer  One to one popular:

5  Favorites Center  Options: ◦ By site ◦ By date ◦ By most visited ◦ Search

6  Attachments ◦ Size may be too big/too many ◦ Virus ◦ Blocked by program  Delivery Failure ◦ Bounced  Mistyped address  Virus detected/spam filter  You’ve been blocked by receiver  Their mailbox is full

7  Written record or history ◦ Can be used in legal cases ◦ You may need proof ◦ can provide that  IM, phone/online conferences can’t

8  Say something you wish you could take back  You get an that makes you angry ◦ Discuss with someone/calm down ◦ Write & leave out To: address until sure ◦ Save as draft & wait a day  Reply, Reply All  Proper spelling & grammar

9  Include a subject ◦ Brief yet descriptive enough  Try to keep to 1 subject  Keep message short  Avoid ALL CAPS!  Limit jokes, symbols :-o  Proofread before sending  Double check the addresses ◦ DON’T EMBARRASS YOURSELF!  sent through company is NOT private

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11  Spam ◦ Unsolicited ads ◦ Don’t reply to junk s  Typically, an message is sent to multiple recipients who did not ask to receive it.  messages are not considered spam if a user has signed up to receive them.

12  Estimated 80% of is spam  An spam is sent to 600 addresses  First large-scale spam sent to 6000 newsgroups, reaching millions of people.  billion per day  billion per day  Spam is 92% of sent

13  Be careful giving out your ◦ Do not publish it online  Check privacy statements ◦ They may share your address  DO NOT reply to junk mails ◦ They’ll know they have a valid address ◦ You’ll get more junk!  Use the junk filter

14  Steals your personal info ◦ Spoofed sites & s  s that appear to come from original source  Asks you to change password  Link takes you to copied site  User collects your info

15  How does it arrive?  Spam: Sneaks in the back door  Phishing: Walks in the front door  How does it make its offer?  Spam: Looks bad, seems far-fetched  Phishing: Looks plausible, seems credible  What is it trying to do?  Spam: Tries to sell you something  Phishing: Tries to steal something from you

16  What’s worse, spam or phishing?  Let’s Play ◦ Phishing Scams- Avoid the Bait Phishing Scams- Avoid the Bait ◦ Spam Scam Slam Spam Scam Slam ◦ Follywood Squares Follywood Squares ◦ Phishing IQ Test Phishing IQ Test

17  Program written to cause disruption ◦ Attached to a file or ◦ Spreads  Worm- copies itself across network & slows it down  Time Bomb- damage at certain time/date  Trojan Horse- looks like something good, but isn’t  Protect with Antivirus software ◦ Update regularly ◦ Be careful opening s ◦ Scan attachments first

18  Virus program scan all s (in & out)  Virus program subscription ◦ Schedule scan  Review s & IMs before sending ◦ ISP can filter s as well  Understand netiquette & company rules  Encrypt s with private info  Save & backup your s ◦ Remember the “paper trail”  Follow laws

19  T or F. paper trails cannot be used as legal documents.  Junk is also called _______.  ______ refers o good manners when communicating electronically.  ______ tries to get/steal your private info.  ______ is just annoying!

20 Unit 11 Communication & Collaboration


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