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+ Being in Each Other’s Shoes Anandi Hira. + Background Clients Medical, Business, Finance, Theater, Law, etc. Jargon Processes May use technology However,

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Presentation on theme: "+ Being in Each Other’s Shoes Anandi Hira. + Background Clients Medical, Business, Finance, Theater, Law, etc. Jargon Processes May use technology However,"— Presentation transcript:

1 + Being in Each Other’s Shoes Anandi Hira

2 + Background Clients Medical, Business, Finance, Theater, Law, etc. Jargon Processes May use technology However, they do not know how software is developed Do not understand the back-end of the technology they use/want

3 + Background Development Team Computer Science, Software Engineering Bachelor’s Degree Very few have experience in industry Know how to build software, but might not understand what clients want How do they do their work What is relevant to them How they think

4 + Misunderstanding Unfamiliar jargon Words with similar meanings Example: Application Brain cycle Lack of concentration Many others!

5 + Let’s Paraphrase! The client(s) should paraphrase what the developers stated during the meeting The developers should paraphrase what the client(s) stated during the meeting Distribute among all attendees

6 + Purpose Not to embarrass (surprisingly) Promote understanding, friendly environment Clarity Clear requirements, expectations early Quicker and cheaper solutions Resolve Issues, come up with options, come to an agreement Satisfaction with and success of project

7 + References “Team Coordination Training.” U.S. Department of Homeland Security: U.S. Coast Guard. http://www.uscg.mil/auxiliary/training/tct/chap7.pdf. Page 8. Eckes, George. “Six Sigma: Team Dynamics.” John Wiley & Sons, Inc. Hoboken, New Jersey. 2003. http://books.google.com/books?id=l73GXmybLBAC&pg=PA92&lpg=P A92&dq=team+success+paraphrasing&source=bl&ots=iXW4_A7ass&si g=Ub7w3aqyn- 46YPgMHFFxfQyNDxY&hl=en&ei=80V8TZb3Lo30rAGjv- zOBQ&sa=X&oi=book_result&ct=result&resnum=5&ved=0CDAQ6AEwB A#v=onepage&q=team%20success%20paraphrasing&f=false. Page 92. McKanders, Carolyn and Robert J. Garmston. “Skillful Paraphrasing Allows Groups to Examine What is Being Said.” Central Michigan University. 2006. http://www.centerforexcellence.cmich.edu/MSIM/Articles/Skillful%20 Paraphrasing.pdf. Page 1.


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