3-5 Skills and Abilities Personality Emotional Intelligence (EI) General Mental Ability (GMA) –Defined as an individual’s innate cognitive intelligence. –Single best predictor of work performance across many occupations studied both in the U.S. and across many different cultures. –What are the implications of this “fact”? See the article Dweck Research.
Pfeffer & Sutton (2006) on talent Wisdom Acting with knowledge (??) while doubting what you know Antithesis Acting without knowledge or without doubting; also inaction combined with endless analysis or, worse yet, no effort to learn what to do Understanding and acknowledging the limits of your knowledge Acting like a know-it-all, not seeming to understand, accept, or acknowledge the limits of your knowledge Having humility about your knowledgeBeing arrogant or insecure about your knowledge Asking for and accepting help from othersNot asking for, or refusing, help from others Giving helpNot giving help, even when people clearly need your knowledge and skill Being curious – asking questions, listening, constantly striving to learn new things from the events, information, and people around you Lacking curiosity about people, things, and ideas; answering questions and talking only to show people how smart you are, without learning anything from them
Attributional biases Two types of attribution errors –Fundamental attribution error: tendency to make attributions to internal causes when focusing on someone else’s behavior –Self-serving bias –Prevents individuals from accurately assessing their own performance and abilities and makes more difficult determining real cause of failure –Tendency to blame others for a person’s own failures associated with poor performance and an inability to establish satisfying interpersonal relationships at work and other social settings When problems occur at work, managers and employees often make different attributions about the causes.