Presentation on theme: "IT LEADERSHIP COMMUNITY Upcoming events: Steve Jobs book discussion led by John Gosney on Tuesdays at 11 a.m. beginning March 3 Register online at tinyurl.com/jobsbookclubtinyurl.com/jobsbookclub."— Presentation transcript:
IT LEADERSHIP COMMUNITY Upcoming events: Steve Jobs book discussion led by John Gosney on Tuesdays at 11 a.m. beginning March 3 Register online at tinyurl.com/jobsbookclubtinyurl.com/jobsbookclub TED Talk Series, next topic with Maggie Ricci in early April Joy, Inc. book discussion led by Julie Thatcher this summer 2015 Mor Leaders Conference in Indianapolis, May Check out the ITLC web site for more information: ww.iu.edu/~itlcww.iu.edu/~itlc
T IMOTHY B ALDWIN, P H.D.
Building Winning Cultures ITLC Speaker Series Timothy Baldwin February 18, 2015
IT Community – Winning Cultures Session Agenda / Goals Recognize the importance of culture to high-performing organizations Introduce a little customer-centric behavioral science Disciplines Of Winning Cultures Challenge you to be a Positive Force – Not a Victim
IT Community – Winning Cultures My Influences: Personal Dr. Peter Baldwin (Veterinarian & President of the Quincy Rotary Club) Small town but not small minds Intellectually curious but Supremely pragmatic
IT Community – Winning Cultures My Universal Approach You win with People & Positivity. In organizations, in social settings, in life. There are a lot of misconceptions and much nonsense out there – we need to be better “bullfighters.” Customer-centric science. Good science exists and it can greatly improve practice. Often just needs a little translation.
IT Community – Winning Cultures Three Key Ground Rules for Today The right people are here. You need not be a manager top leader or guru to impact culture There is a big “Knowing – Doing” gap. Successful cultures are more about doing than knowing. There is no knowledge advantage without an action advantage. Little actions can have big impact -- YOU can make a difference – you really can
IT Community – Winning Cultures Looking for Business Success In the Right Places: A Quick Case Challenge Background: Steak N Shake Restaurants, Inc. recently completed an in-depth study comparing their stores that rank in the top quartile in sales and profitability and those stores that rank in the bottom quartile. Was there a big difference in financial performance across stores in those quadrants? What typical business success practices (e.g., marketing, operations) are NOT different across stores? What consistent predictors or indicators of high financial performance did they find? If you were just named the manager of your own store, what actions would you take? What would be your strategy for success?
IT Community – Winning Cultures Steak N Shake Lessons What DID differentiate the stores with high performance? (1)High customer service – measured by external raters (2)High employee engagement – measured by low turnover and surveys (3)Store leader effectiveness (drives the first two) So what is the secret sauce of these leaders?
IT Community – Winning Cultures The Not Very Secret Sauce of Exceptional People-First Cultures: AMP it up “…Motivation is not something you do to people. It is something you discover about people…” Autonomy Self-Direction, Choice, Voice, Transparency of Info Mastery Chance to grow & get better, Working with winners Purpose Greater meaning to what we do Belonging to something, recognized, noticed
IT Community – Winning Cultures “People Are Our Most Important Asset” The Great Leadership Self-Deception “If people are our most valuable asset, I say we sell them.” Jerry Seinfeld “I like the concept of people, but people ruin it” Daman Wayans Typical Performance Problems (e.g. low profit, high costs, lousy customer service, low stock price) Lead to: Organizational Response (e.g., reduce training, layoffs, salary freeze, contract labor) Lead to: Individual Response (e.g., decreased motivation, higher turnover, reduced job focus, reduced satisfaction)
IT Community – Winning Cultures Best Companies to Work For Outperform the Market
IT Community – Winning Cultures Culture Really Does Matter
IT Community – Winning Cultures Why Does Culture Matter? Because engaged people: Work harder Work smarter Perform more citizenship behaviors Leave less / Attract other high performers Manage the way they were managed Are more likely to innovate
IT Community – Winning Cultures The Seven “People-First Disciplines” That Matter Most To Culture 1. Selective hiring (Obsess over selection) 2.Commitment to Talent Development (Means more than training) 3.Decentralized decision-making (What can you delegate?) 4.Fair pay & some performance-based (Don’t need to be highest -- but hard to win exploiting) 5.Reduced status barriers (Equity perceptions are powerful & innate) 6. Extensive sharing of information – “ Line of Sight” performance literacy is key -- but often lacking 7. Employment security – Is there a future for me here?
One Example of the Knowing-Doing Gap in Implementing People-First Cultures Rank Order of Validity of Selection Methods 1. Work Sample 2. Aptitude Testing 3. Structured Interview 4. Bio-Data 5. Personality Assessment 6. Reference Checks 7. Unstructured Interview 8. Physical Attractiveness 9. Graphology 10. Flip of A Coin
IT Community – Winning Cultures A Final Charge “… Never believe that a few caring people can not change the world. For, indeed, that’s all who ever have.” -- Margaret Mead “…Success does not occur through spontaneous combustion, you have to set yourself on fire….” -- Anonymous