1. Contactless Payment

2. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 2 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 What is Contactless payment?  The latest implementation of wireless payment A device with a tiny chip and antenna embedded in it Communicates through radio frequencies (RF) Devices include:  Plastic cards  Watches  Key fobs  Money clips  Cell phones

3. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 3 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 How DO They Work?  Tap and Go technology Customer must hold the device in front of a sensor, usually on a Point of Sale (POS) terminal  Smart chip and antenna in the device transmits a unique code to the sensor After the transaction is complete, the consumer either hears a beep or sees a flashing light  The transaction goes through the sponsoring networks (MasterCard, American Express, Visa) system to be cleared and settled If the purchase more than $25, a signature or PIN may be required

4. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 4 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Obtaining a Device  Contactless payment devices are distributed through financial institutions and connected to issuers such as Visa

5. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 5 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Companies Using Them  First issued by Exxon Mobile in 1997 “Speedpass” is used at gas pumps Still used today  Today American Express – ExpressPay MasterCard – Paypass Visa – Visa PayWave Discover – Zip

6. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 6 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Growth  Since 2005, millions of contactless payment devices have been distributed The rate of deployment is the highest ever observed for emerging payment products

7. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 7 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Issuer Benefits  Issuer Contactless payments have:  Increased credit and debit card transactions  Decreased cash transactions  Improved customer retention and loyalty  Provided co-branding opportunities  Provided new service opportunities

8. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 8 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Consumer Benefits  Consumer – seek speed and convenience Faster check out times and less waiting in line Convenience of not carrying cash Easier to use – no PIN or signature required if under $25 Improved security – consumer is in control of the device at all times Better record keeping with monthly statements compared to cash

9. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 9 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Merchant Benefits  Merchant Increased customer loyalty and satisfaction with the store experience Reduced time at the cash register Improved operational efficiency – less cash handling Increased revenue from increased consumer spending per transaction Decreases concern of counterfeit money or insufficient fund checks

10. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 10 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Availability  Over 35,000 merchant locations are enabling their POS systems to accept contactless payment Meijer Stores KFC McDonald’s Arby’s® Walgreens AMC Theaters Subway Cold Stone Creamery

11. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 11 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Safety  Contactless payment as implemented by American Express, Master Card, Discover and Visa is secure Older forms with radio frequency identification (RDIF) do not have the same safety features Devices could be read from a few inches to a few feet away increasing the risk of fraudulent use

12. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 12 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Safety  American Express, MasterCard, Discover and Visa contactless payment devices include: Unique codes that change for each transaction  Payment networks can detect and reject any attempt to use the same code more than once  Therefore, if a fraudster should “read” information from a contactless transaction, the information would be useless The customer’s name is not exchanged between the device and the terminal  Some smart chips in the devices do not even hold the customer’s name, therefore ID theft is more difficult

13. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 13 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Safety Some payment devices do not include the cardholder’s account number  They use an alternate number that is not used in any other transaction, therefore ID theft is more difficult Transactions are completed solely by the customer  The device is never handed over to a store clerk, therefore personal information is kept more secure Smart chips only send signals a short distance, 2-4 inches  The customer needs to make a deliberate effort to initiate the payment transactions

14. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 14 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Protecting one’s Identity  As with all forms of electronic payment, it is important to follow the following safety precautions Do not leave contactless payment devices lying around home or school Close unused accounts in writing and by phone, then dispose of the device Check financial institution statements and credit report to ensure all charges are legitimate

15. © Family Economics & Financial Education – January 2007 –– Financial Institution Unit – Contactless Payment - 15 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.7.5.G1 Protecting one’s identity If a contactless payment device is lost or stolen, report it to the sponsoring financial institution immediately  $50 liability Keep financial institution statements and other documents with personal information in a secure location  Prevent a thief from securing a contactless payment device under false pretenses