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Growing IKEA Together © Inter IKEA Systems B.V. 2011 IKEA & Global Compliance Alex Chen & Alexandra Spiridoulias.

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Presentation on theme: "Growing IKEA Together © Inter IKEA Systems B.V. 2011 IKEA & Global Compliance Alex Chen & Alexandra Spiridoulias."— Presentation transcript:

1 growing IKEA Together © Inter IKEA Systems B.V IKEA & Global Compliance Alex Chen & Alexandra Spiridoulias

2 growing IKEA Together © Inter IKEA Systems B.V © Inter IKEA Systems B.V To create a better everyday life for the many people.

3 growing IKEA Together © Inter IKEA Systems B.V © Inter IKEA Systems B.V We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.

4 growing IKEA Together © Inter IKEA Systems B.V All over the world  OUR RANGE articles developed by IKEA of Sweden.  IKEA GROUP Last year the IKEA Group had operations in 41 countries. 29 Trading Service Offices in 25 countries, 27 Distribution Centers and 11 Customer Distribution Centers in 16 countries.

5 growing IKEA Together © Inter IKEA Systems B.V All over the world  IKEA STORES 325 stores in 38 countries. In addition 45 IKEA franchise stores in 26 Countries/territories.  IKEA VISITORS Last year the IKEA Group stores had 626 million visitors and the IKEA websites had 712 million visits.  IKEA SUPPLIERS Last year IKEA had 1,074 suppliers in 55 countries.

6 growing IKEA Together © Inter IKEA Systems B.V IKEA & Global Compliance  How does IKEA work with global compliance in more than 30 countries? ― Product Requirement & Compliance Specialists Alexandra Spiridoulias – Canada Alex Chen - China

7 growing IKEA Together © Inter IKEA Systems B.V Agenda  Law Information – how IKEA retail countries provide IKEA of Sweden with local country requirements  Testing – how IKEA of Sweden takes the local country information and implements into IKEA products  Asia article number – to secure the fulfillment of demands in all markets  Market interventions – how IKEA of Sweden/Retail Countries deal with products that do not comply or may present a safety issue

8 growing IKEA Together © Inter IKEA Systems B.V Law Information  How does it all begin? ― Law Information reports coming in from the Specialists in each country ― Common report is used by all countries — Issuer — Country involved — Law/regulation/standard involved — Summary of the new/upcoming change — Assessment

9 growing IKEA Together © Inter IKEA Systems B.V Develop IKEA basic product requirements  Laws, standards and requirements in our sales countries.  Specialists SO/DS  NGO´s  Consumer  Authorities  Legislation  Standardisation IKEA of Sweden Business Area IKEA Of Sweden Product Requirement &Complianc e Trading /Supplier

10 growing IKEA Together © Inter IKEA Systems B.V IKEA Basic Product Requirements  IKEA Specifications — Material — Product Requirements General — Product Requirements Furniture — Test Methods — IKEA of Sweden Guide — Packaging — Marking

11 growing IKEA Together © Inter IKEA Systems B.V Standardization  Globally – 11 countries are participating  IKEA Canada Participates in: –CAC - Canadian Advisory Committee… –CSA – Canada Standards Association –ASTM International –ICPHSO

12 growing IKEA Together © Inter IKEA Systems B.V Standardization  IKEA China Participates in: −Furniture Standardization Committee (SAC/TC480) −Textile Standardization Committee (SAC/TC209) −China Hygiene Inspection Association (Food- contact & Cosmetic) −Toy/Children Standardization Committee (SAC/TC253)

13 growing IKEA Together © Inter IKEA Systems B.V Standardization IKEA Standardization Work in China Director Communication member Secretary-general Technical member Deputy Director Drafting/change standards. Voting. Give input, Get early info. No voting IKEA participation

14 growing IKEA Together © Inter IKEA Systems B.V Testing  IKEA Test Lab (Sweden): − Accredited according ISO by SWEDAC − Performing product development and risk assessments

15 growing IKEA Together © Inter IKEA Systems B.V Testing  IKEA Testing Lab & Training Center (China): −CNAS, CPSC approved −Continue development of new test methods −Performing Developing, Production and Verifying tests

16 growing IKEA Together © Inter IKEA Systems B.V Testing  IKEA also requests verification testing by 3 rd party accredited laboratories − IKEA laboratories do not have the capacity to test the full range every year − If a country has a specific legal requirement on a specific product, that product will be tested in a lab in that country

17 growing IKEA Together © Inter IKEA Systems B.V Asian Article Number  One IKEA range on a global market, how do we comply worldwide? − Asian article numbers were developed because to meet country or regional legislation demands regarding marking − Used within IKEA since 2008 on Asian markets

18 growing IKEA Together © Inter IKEA Systems B.V Market Follow-up  How do we report safety deviations to IKEA of Sweden? − Global Alarm Reporting System − Corrective Actions – E.g. Recall Detect and describe Assessment Immediate corrective action Define cause Corrective action Follow-up Take Learning's

19 growing IKEA Together © Inter IKEA Systems B.V Market intervention  Market Intervention decided and coordinated by IKEA of Sweden − Primary goal is to maximize customer awareness of a product defect or hazard − Aim is to warn customers and prevent further incidents

20 growing IKEA Together © Inter IKEA Systems B.V Market intervention IKEA of Sweden  Decide on action  Form the Recall Team  Create time plan  Prepare the information that is to be communicated  Co-ordinate the action between all countries  Follow-up and evaluate effectiveness of actions  Take learning's and share within organization IKEA retail counties  Receiving info from IKEA of Sweden  Identifying contact person  Assembling team in retail  Notification to local authorities  Work that needs to be completed in short period of time  Launching of recall  Monthly reporting  Follow-up

21 growing IKEA Together © Inter IKEA Systems B.V Recall  Global IKEA recall − FÖRSTÅ coffee/tea maker

22 growing IKEA Together © Inter IKEA Systems B.V Recall  Recalls that do not involve all markets − ELGÅ FENSTAD sliding door

23 growing IKEA Together © Inter IKEA Systems B.V 당신을 감사하십시오 Tack Thank you 谢谢


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