The labelling program –Challenge : to improve and maintain the quality of services and mutual knowledge –Goal : to regularly improve the labeling quality program (renewed every two years) 28 labelling of structures in 2007 34 labelling of structures in 2009 Following the 2009 audit, 1 structure formerly labelized in 2007 was not anymore in 2009
www.lyon-ville- entrepreneuriat.org The members of Lyon Ville de l’Entrepreneuriat CCI de Lyon et ses antennes territoriales Chambre des Métiers et de l’Artisanat du Rhône Cabestan Créons Scop Centre d’Information aux Droits des Femmes Activ'Idées Bron La Coursive d’entreprises St Fons CREAR – ville de Rillieux la Pape ADL Villeurbanne Graines de SOL Pépinière Saône Mont d’Or Création Service Economique Ville de Vénissieux Boutique Initiative de Vaulx en Velin Boutique de l’Initiative de Vénissieux Cré’Acteur Vénissieux ADIE Novacité Créalys Union Régionale des SCOP Cap Services Elycoop Escale Création Action’Elles Maison de la Création de la Duchère DACE (St Priest, Feyzin) Rhône Développement Initiative (RDI) le Village des Créateurs Pépinière CARCO Talent 9
www.lyon-ville- entrepreneuriat.org The permanent quality unit (Monitoring tool of the "quality" part) Objectives: To guarantee the implementation of the Quality System LVE To continuously improve the network's efficiency To guide the integration of new members and partners (integration process and pathway) To stimulate collective opportunities of skill development in the network To manage stakeholders' skills within the framework of the Quality System To collect information on practices (possible benchmarking besides analogue networks)
OUR COMMITMENTS 1. TO BRIEF : present our services, our terms of intervention, and the public to whom we address. 2. TO ADVISE : guide you to one of our partners if our organization cannot meet your needs. 3. TO ASSIST : To approve your project’s presentation and to help you to complete it in order to give you the best keys to achieve it and to facilitate the financial organism’s intervention. 4. CONFIDENTIALITY : preserve the confidentiality of your project. 5. TO PROVIDE A SINGLE CONTACT : designate one of our advisors for the coordination and oversight of your project.
www.lyon-ville- entrepreneuriat.org OUR COMMITMENTS 6. SKILLS : provide you with relevant and qualified interlocutors. 7. TIME LIMIT: meet all deadlines. 8. MATERIAL RESOURCES : facilitate the provision of material resources suited to the development of your project. 9. FEEDBACK & IMPROVEMENTS : take your comments into consideration in order to continuously improve the services. 10. INVOLVEMENT & NETWORK : Get involved in the LVE network for the best fulfillment of your expectations.
www.lyon-ville- entrepreneuriat.org Acceptability criteria of application Ratio would-be entrepreneur to total "clients" > 50% Operationnality degree > 50% Presence time in the region >50% Minimum two years in the field of creation Minimum two years in the region Contribute to the network a new service or improvement of coverage Regular work with network members in the last two years.
PROFESSIONALISATION Key elements of the work on the competences standards : Reports: -Further to the audits in 2009, we noticed that the competences standards were not anymore in concordance with the LVE network partners professions, they were obsolete in consideration of the partner maturity level for the quality service -Strong willing from the LVE network creation to have an effective professionalization tool which develops the network intern competences = to notice in the network some expert partners and subjects of work = Develop the global quality level and high requirements.
www.lyon-ville- entrepreneuriat.org PROFESSIONALISATION: Key elements of the work on the competences standards Actions : -Move from the LVE working groups to profession groups -Those new groups have been defined according to partner common problems which have the same positioning on the pathway of the would-be entrepreneur : Inform and orientate individuals ideas/projects Validate the couple Individual /project-idea Support the individual and its project Finance the individual and its project (creation and take over) Support the entrepreneur and its company -This work will permit to make new competences standards and make it more relevant for the partners and professions in LVE network. -Organization by external experts
www.lyon-ville- entrepreneuriat.org Targets : -To give to the LVE partners an intern evaluation tool of competences -Check out subjects, needs or common work axis for partners of the network -Check out experts to set up some tools, information, or training programs which aim at professionalize the network partners -Create some competences standards which will become a reference for the stakeholders of the creation field PROFESSIONALISATION: Key elements of the work on the competences standards
www.lyon-ville- entrepreneuriat.org Proposition of typology for "core competences groups"
LVE PRO: the common data base Challenge : –To provide our clients with a framework –To have precise monitoring tools Target : to set up a new online version of the common database for any user of the network, in order to track would-be entrepreneurs –For information: second version of database available from Sept. 09 Operational tool : search engine for orientation in the network + data sharing between partners https://www.LVEPro.com
www.lyon-ville- entrepreneuriat.org LVE PRO This data base has 4 main targets : 1 : To guide the would-be entrepreneur at any step of his pathway 2 : To visualise the pathway of the would-be entrepreneur 3 : To fill in the informations about the would-be entrepreneur into the database 4 : To increase the knowledge on the network by the users