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LESSONS ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 WHAT SKILLS DO ENTREPRENEURS NEED? 2.1 2.1Communication Skills 2.2 2.2Math.

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Presentation on theme: "LESSONS ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 WHAT SKILLS DO ENTREPRENEURS NEED? 2.1 2.1Communication Skills 2.2 2.2Math."— Presentation transcript:

1 LESSONS ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 WHAT SKILLS DO ENTREPRENEURS NEED? Communication Skills Math Skills Problem-Solving Skills

2 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 2 Lesson 2.1 COMMUNICATION SKILLS Develop good skills for writing, speaking, and listening. GOALS

3 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 3 WRITING SKILLS Effective business letters Effective business memos

4 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 4 RULES FOR WRITING BUSINESS LETTERS 1. 1.Key all formal correspondence Spell names correctly and have the correct address Always date your business correspondence Use names and titles appropriately Be direct and positive Be persuasive and specific Avoid using fancy language Be polite Use an appropriate closing Proofread for spelling and grammatical errors.

5 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 5 SPEAKING SKILLS Telephone conversations Meeting with customers and suppliers

6 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 6 TELEPHONE TIPS 1. 1.Speak clearly, and talk directly into the receiver Be cheerful Always speak politely Think about what you are going to say before you make a call Take notes.

7 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 7 MAKING THE MOST OF PERSONAL CONTACTS 1. 1.Shake hands and make eye contact with the person you are meeting Show an interest in what the other person is saying Speak clearly Do not appear rushed or anxious to be somewhere else Thank the person at the end of the meeting.

8 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 8 LISTENING SKILLS 1. 1.Focus your attention on the person who is speaking Think about and try to understand what the other person is saying Ask questions to make sure you understand what the person is saying Take notes to confirm what you are hearing.

9 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 9 Lesson 2.2 MATH SKILLS Use basic math skills in business. Complete sales transactions. Calculate percentages for business purposes. GOALS

10 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 10 BASIC MATH SKILLS Addition and subtraction Multiplication Averages using division

11 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 11 SALES TRANSACTIONS Purchase orders and invoices Sales tax Sales slips Managing a cash drawer

12 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 12 Cash$ Checks Credit sales BALANCING THE CASH DRAWER Total receipts$ –Refunds21.47 Adjusted receipts$ –Opening cash50.00 Actual receipts$650.33

13 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 13 PERCENTAGES Growth rates Interest payments Exact interest method Ordinary interest method Markups and markdowns Discounts Due dates Last day for discount

14 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 14 Lesson 2.3 PROBLEM-SOLVING SKILLS Use the six-step problem- solving model. Recognize the importance of group decision making. GOALS

15 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 15 USE A PROBLEM-SOLVING PROCESS Define the problem Gather information Identify various solutions Evaluate alternatives and select the best option Take action Evaluate the action

16 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 16 GROUP PROBLEM SOLVING Brainstorming Consensus-based decision making

17 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 17 BRAINSTORMING Brainstorming is a creative group problem-solving technique that involves generating a large number of fresh ideas.

18 ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 Slide 18 CONSENSUS-BASED DECISION MAKING Consensus is agreement among a group of people.


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