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Effective Governance Towards Development and Participation JESSE M. ROBREDO Mayor, Naga City Inaugural Knowledge Sharing Session Knowledge Development.

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Presentation on theme: "Effective Governance Towards Development and Participation JESSE M. ROBREDO Mayor, Naga City Inaugural Knowledge Sharing Session Knowledge Development."— Presentation transcript:

1 Effective Governance Towards Development and Participation JESSE M. ROBREDO Mayor, Naga City Inaugural Knowledge Sharing Session Knowledge Development Center (KDC), Ateneo de Naga University September 7, 2006

2 Focus Questions □ Does good, effective governance matter? □ Do the foundational elements of good governance work? □ Transparency □ Accountability □ Participation □ Predictability □ The road ahead

3 PARTICIPATIVE URBAN GOVERNANCE Naga as a ‘Poster Child’ □ City’s stable political leadership for 18 straight years often understated □ Single party executive-legislative team serving for 14 uninterrupted years □ Political stability nearest thing to “Level 5 Leadership”: Collins’ Good to Great □ Laboratory for innovations □ Enabled us to experiment with governance innovations, built around partnerships and participation. Affirmed by both national and international entities □ Strengthen local institutions (external), local bureaucracy (internal)

4 □ Progressive development perspective. Seeks prosperity-building tempered by an enlightened perception of the poor □ Functional partnerships. Vehicles that enable the city to tap community resources for priority undertakings □ Participation. Mechanisms that ensure long-term sustainability of local undertakings THE NAGA GOVERNANCE MODEL A Guiding Framework The Naga Governance Model Guided by its experience, Naga evolved its own governance model

5 MODERN MANAGEMENT SYSTEMS Public Governance System □ Uses variety of manage- ment tools (i.e. NPM, Balanced Scorecard)

6 DOING MORE WITH LESS Building Partnerships □ Tapped community resources in implementing development programs and projects □ By design, almost all city programs are implemented in partnership with both GO, NGO sector □ Complements City Hall ’ s limited resources. Doing more with less □ Illustrative examples: □ Kaantabay sa Kauswagan – tripartism □ Emergency Rescue Naga – pooling together of people, equipment, facilities, other resources of local schools, police and fire departments, amateur radio groups, national and local health agencies □ NEED and School Board education projects – city government, DepEd, NACITEA, PTAs, barangays, other stakeholders

7 TRANSPARENCY AND ACCOUNTABILITY TOOLS Service Quality Improvement □ PRODUCTIVITY IMPROVEMENT PROGRAM (PIP) □Sought to improve both processes and procedures (systems change) and values and culture (people change) □“Performance Pledge” □Annual Very Innovative Person Award for cost reduction measures □Productivity Improvement Circles

8 □ PUBLIC SERVICE EXCELLENCE PROGRAM (PSEP) □ Linked service values and orientation with existing procedures. Continually proposed improvements whenever possible □ Documentation of City Government’s frontline services. Laid down foundation for Citizen’s Charter □ Expanded service listings in the Performance Pledges TRANSPARENCY AND ACCOUNTABILITY TOOLS Service Quality Improvement

9 ENGAGING INDIVIDUAL CITIZENS THROUGH The i-Governance Program □ A program that identifies and uses various tools to: □ encourage participation in government decision-making, especially by individual citizens and households □ concretize the governance principles of transparency and accountability □ Allows city government to meet the challenge of sustaining innovative approaches by: □ Doing more with less □ Improving and ensuring equitable service delivery

10 3. Mobile Governance. Uses cellphones which have higher penetration rate than dial- up internet. Around 67% of households own a mobile phone.  TxtNaga 4. Network access improvement. Addresses digital divide through strategic IT investments  Cyberschools (Click Project)  Cyberbarangays 1. Analog or paper- based tools. Addresses need of around 67% of population without ICT access  Performance Pledges  Citizens Board  Naga City Citizens Charter 2. Digital or ICT media (eGovernance)  naga.gov initiative, through the city’s website PROGRAM COMPONENTS Delivery Mechanisms

11 The Citizens Charter ACCOUNTABILITY, PREDICTABILITY IN SERVICE DELIVERY □A guidebook on 130 key services being delivered by the City Government to customers □Procedure □Response time □Personnel responsible for each service □Requirements checklist to facilitate service delivery □Schedule of fees (if applicable) □Location maps sketching office/s handling the service □A “contract” that can be enforced through feedback □Provides for customer feedback form □Directory of city hall agencies

12 DIGITAL-ERA GOVERNANCE □ Maximizes web technology □ Within reach of local resources and capability in a developing country □ Offers access to information on Naga, including city government financial reports □ proposed and approved annual operating budget □ quarterly financial statements □ bid tenders and outcomes □ Platform for communicating requests and complaints in cost-effective, efficient manner □ Contains a digital version of the Charter (called NetServe) and the Citizens Board

13 □ Allows citizens to send complaints, other concerns to City Hall through SMS or text messaging □ Previously uses Smart Telecommunication’s 2960 facility □ Reconfigured early this year to meet local needs more fully □ Owned by city government, instead of being Smart network dependent WHY IS D YOUTH CNTER\'S POOL W/C S SUPPOSD 2 B PUBLC POOL BEING CLOSED COZ PRIVATE SKOLS\' P.E. STUDENTS R USING D WHOLE POOL EXCLUSIVELY? why? TxtServe Naga A MOBILE GOVERNANCE ENGAGEMENT TOOL

14 TxtServe Naga, Reloaded i-GOV’S MOST PROMISING FRONTIER Consists of □ a PC □ a GSM/GPRS modem □ TXTNAGA hotline with Globe Telecoms (0917-TXTNAGA or ), and □ SMS applications developed by local programmers ADVANTAGES: □ Locally managed, customizable and therefore more flexible, instead of being network dependent □ More accessible to ordinary citizens. Less than P1 per SMS sent vs. P2.50 under the 2960 service □ More cost-effective in the long-run □ TXTNAGA Hotline – a locally managed and controlled SMS messaging system

15 Does it work? □ NCSB, “Estimation of local poverty in the Philippines” (Nov 2005). Poverty Mapping Project with World Bank funding support LocalityPoverty Incidence Rank (Poorest=1) BICOL CAM NORTE Daet CAM SUR Naga City Iriga City ALBAY Legazpi City Ligao City Tabaco City SORSOGON Sorsogon City MASBATE Masbate City CATANDUANES Virac

16 The Road Ahead □ Focus on attaining city vision (“Maogmang Nagueno sa Maogmang Lugar”), MDG goals by 2015 □ Reduce poverty by half □ Improve access to basic social services □ Enhance quality of life through livable communities □ Broaden access to participatory mechanisms □ Continuous Improvement mantra: “There is always a better way” □ Inspire other localities in Southeast Asia in their own paths to development


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