Presentation is loading. Please wait.

Presentation is loading. Please wait.

1 Management Information Systems Dr.Orasa Tetiwat Department of Computer Science and Information Technology Faculty of Science Naresuan University.

Similar presentations


Presentation on theme: "1 Management Information Systems Dr.Orasa Tetiwat Department of Computer Science and Information Technology Faculty of Science Naresuan University."— Presentation transcript:

1 1 Management Information Systems Dr.Orasa Tetiwat Department of Computer Science and Information Technology Faculty of Science Naresuan University

2 2 Foundations of Information Systems in Business 1

3 3 Learning Objectives Explain why knowledge of information systems is important for business professionals and identify five key areas of information systems knowledge.Explain why knowledge of information systems is important for business professionals and identify five key areas of information systems knowledge. Give examples to illustrate how the business applications of information systems can support a firm’s business processes, managerial decision making, and strategies for competitive advantage.Give examples to illustrate how the business applications of information systems can support a firm’s business processes, managerial decision making, and strategies for competitive advantage. 1

4 4 Learning Objectives (Continued) Provide examples of the components of real world information systems.Provide examples of the components of real world information systems. Provide examples of several major types of information systems.Provide examples of several major types of information systems. Identify several challenges that a business manager might face in managing the successful and ethical development and use of information technology in a business.Identify several challenges that a business manager might face in managing the successful and ethical development and use of information technology in a business. 1

5 5 Information Systems Framework 1

6 6 Information Systems Concepts (Continued) Foundation ConceptsFoundation Concepts –Fundamental concepts about the components and roles of information systems. Information TechnologiesInformation Technologies –Major concepts, developments, and management issues in information technology. 1

7 7 Information Systems Concepts (Continued) Business ApplicationsBusiness Applications –The major uses of information systems for operations, management, and competitive advantage. Development ProcessesDevelopment Processes –How business professionals and information specialists plan, develop, and implement information systems. Management ChallengesManagement Challenges –The challenge of managing ethically and effectively. 1

8 8 What IS a system? A group of interrelated or interacting elements forming a unified whole, ORA group of interrelated or interacting elements forming a unified whole, OR A group of interrelated components working together toward a common goal by accepting inputs and producing outputs in an organized transformation process (dynamic system).A group of interrelated components working together toward a common goal by accepting inputs and producing outputs in an organized transformation process (dynamic system). Three basic interacting components:Three basic interacting components: –Input –Processing (transformation process) –Output 1

9 9 Add Feedback and Control Loops.. And the system, now called a cybernetic system, becomes even more useful.And the system, now called a cybernetic system, becomes even more useful. –Self-monitoring –Self-regulating 1

10 10 Other System Characteristics A system exists and functions in an environment containing other systems.A system exists and functions in an environment containing other systems. Subsystem – a component of a larger system.Subsystem – a component of a larger system. Systems that share the same environment may be connected to one another through a shared boundary, or interface.Systems that share the same environment may be connected to one another through a shared boundary, or interface. Open versus closed system.Open versus closed system. Adaptive systemAdaptive system 1

11 11 Components of an INFORMATION System 1

12 12 Components of an Information System (Continued) People ResourcesPeople Resources –End Users –IS Specialists Hardware ResourcesHardware Resources –Computer systems –Peripherals Software ResourcesSoftware Resources –System software –Application software –Procedures 1

13 13 Components of an Information System (Continued) Data ResourcesData Resources –Data versus Information Network ResourcesNetwork Resources –Communication media –Network support 1

14 14 Data Versus Information WestCharles Mann 79154TM Shoes Monthly Sales Report for West Region Sales Rep: Charles Mann Emp No Item Qty Sold Price TM Shoes 1200 $100

15 15 Attributes of Information Quality 1

16 16 1 Logical Data Elements Name Field Name Field Payroll Record Payroll Record Payroll File Payroll File Personnel Database

17 17 Information Products Focus is on the end-user.Focus is on the end-user. They are the result of IS activities…They are the result of IS activities… –Input –Processing –Output –Storage –Control 1

18 18 Section II Foundation Concepts: Business Applications, Development, and ManagementFoundation Concepts: Business Applications, Development, and Management 1

19 19 Major Roles of IS 1 Support Competitive Advantage Support Business Decision Making Support of Business Processes and Operations

20 20 Major Roles of IS (continued) Support Business ProcessesSupport Business Processes Support Decision MakingSupport Decision Making Support Competitive AdvantageSupport Competitive Advantage 1

21 21 The Present and the Future E-BusinessE-Business –The use of Internet technologies to internet work and empower… Business processesBusiness processes Electronic commerce, andElectronic commerce, and Enterprise communication & collaborationEnterprise communication & collaboration –Within a company & with its customers, suppliers, & other business stakeholders. 1

22 22 IS in the E-Business Enterprise Every business competes globally (whether they realize it or not)Every business competes globally (whether they realize it or not) IS supports business operations through the use of:IS supports business operations through the use of: –Intranets –Extranets –Internet –Other information technologies 1

23 23 IS in the E-Business Enterprise (continued) Enterprise Collaboration SystemsEnterprise Collaboration Systems –Support communication, coordination, & collaboration. Virtual teamsVirtual teams Electronic CommerceElectronic Commerce –Buying & selling, and marketing & servicing of products, services, & information. 1

24 24 Trends in Information Systems 1

25 25 Types of Information Systems Operations Support SystemsOperations Support Systems –Transaction processing systems Batch – transaction data accumulate over time, processed periodically.Batch – transaction data accumulate over time, processed periodically. Real-time – data processed immediately after a transaction occurs.Real-time – data processed immediately after a transaction occurs. –Process Control Systems – monitor & control physical processes. –Enterprise Collaboration Systems 1 Orasa T.

26 26 Types of Information Systems (continued) Management Support SystemsManagement Support Systems –Management Information Systems – pre-specified reports & displays to support decision-making. –Decision Support Systems – provide interactive ad hoc support. –Executive Information Systems – critical information tailored to the information needs of executives. 1 Orasa T.

27 27 Types of Information Systems (continued) Other ClassificationsOther Classifications –Expert systems – expert advice –Knowledge management systems – support the creation, organization, & dissemination of business knowledge –Functional business systems – support the basic business functions –Strategic information systems – strategic advantage 1

28 28 Developing IS Solutions to Business Challenges 1

29 29 Ethical Challenges Just because we can, should we?Just because we can, should we? Where do we draw the line between customer privacy and collecting business information?Where do we draw the line between customer privacy and collecting business information? Do we owe it to society to use this technology wisely and responsibly? Why? Isn’t our job to make a profit?Do we owe it to society to use this technology wisely and responsibly? Why? Isn’t our job to make a profit? 1

30 30 In Summary, the IS Function… Is a major functional area of business.Is a major functional area of business. Is an important contributor to operational efficiency, employee productivity and morale, and customer service & satisfaction.Is an important contributor to operational efficiency, employee productivity and morale, and customer service & satisfaction. Is a major source of information and support for decision making.Is a major source of information and support for decision making. Provides a strategic advantage in developing competitive products & services.Provides a strategic advantage in developing competitive products & services. 1

31 31 Discussion Questions How can information technology support a company’s business processes and decision making, and give it a competitive advantage?How can information technology support a company’s business processes and decision making, and give it a competitive advantage? How does the use of the Internet, intranets, and extranets by an e-business enterprise support their e-commerce activities?How does the use of the Internet, intranets, and extranets by an e-business enterprise support their e-commerce activities? Why do big companies still fail in their use of information technology? What should they be doing differently?Why do big companies still fail in their use of information technology? What should they be doing differently? 1

32 32 Discussion Questions (continued) How can a manager demonstrate that he or she is a responsible end user of information systems?How can a manager demonstrate that he or she is a responsible end user of information systems? What are some of the toughest management challenges in developing IT solutions to solve business problems and meet new e-business opportunities?What are some of the toughest management challenges in developing IT solutions to solve business problems and meet new e-business opportunities? Why are there so many conceptual classifications of information systems? Why are they typically integrated in information systems found in the real world?Why are there so many conceptual classifications of information systems? Why are they typically integrated in information systems found in the real world? 1

33 33 Discussion Questions (continued) In what major ways have the roles of information systems applications in business expanded during the last 40 years? What is one major change you think will happen in the next 10 years?In what major ways have the roles of information systems applications in business expanded during the last 40 years? What is one major change you think will happen in the next 10 years? Can the business use of Internet technologies help a company gain a competitive advantage?Can the business use of Internet technologies help a company gain a competitive advantage? 1

34 34 References James A. O'Brien; George M. Marakas. Management Information Systems: Managing Information Technology in the Business Enterprise 6th Ed., Boston: McGraw-Hill/ Irwin,2004 1


Download ppt "1 Management Information Systems Dr.Orasa Tetiwat Department of Computer Science and Information Technology Faculty of Science Naresuan University."

Similar presentations


Ads by Google