Presentation on theme: "Management Information Systems"— Presentation transcript:
1 Management Information Systems Department of Computer Science and Information TechnologyFaculty of ScienceNaresuan UniversityDr.Orasa Tetiwat
2 Foundations of Information Systems in Business 1Foundations of Information Systems in Business
3 Learning Objectives1Explain why knowledge of information systems is important for business professionals and identify five key areas of information systems knowledge.Give examples to illustrate how the business applications of information systems can support a firm’s business processes, managerial decision making, and strategies for competitive advantage.
4 Learning Objectives (Continued) 1Provide examples of the components of real world information systems.Provide examples of several major types of information systems.Identify several challenges that a business manager might face in managing the successful and ethical development and use of information technology in a business.
6 Information Systems Concepts (Continued) 1Foundation ConceptsFundamental concepts about the components and roles of information systems.Information TechnologiesMajor concepts, developments, and management issues in information technology.
7 Information Systems Concepts (Continued) 1Information Systems Concepts (Continued)Business ApplicationsThe major uses of information systems for operations, management, and competitive advantage.Development ProcessesHow business professionals and information specialists plan, develop, and implement information systems.Management ChallengesThe challenge of managing ethically and effectively.
8 1What IS a system?A group of interrelated or interacting elements forming a unified whole, ORA group of interrelated components working together toward a common goal by accepting inputs and producing outputs in an organized transformation process (dynamic system).Three basic interacting components:InputProcessing (transformation process)Output
9 Add Feedback and Control Loops.. 1Add Feedback and Control Loops..And the system, now called a cybernetic system, becomes even more useful.Self-monitoringSelf-regulating
10 Other System Characteristics 1Other System CharacteristicsA system exists and functions in an environment containing other systems.Subsystem – a component of a larger system.Systems that share the same environment may be connected to one another through a shared boundary, or interface.Open versus closed system.Adaptive system
11 Components of an INFORMATION System 1Components of an INFORMATION System
12 Components of an Information System (Continued) 1People ResourcesEnd UsersIS SpecialistsHardware ResourcesComputer systemsPeripheralsSoftware ResourcesSystem softwareApplication softwareProcedures
13 Components of an Information System (Continued) 1Data ResourcesData versus InformationNetwork ResourcesCommunication mediaNetwork support
14 Data Versus Information 1West Charles Mann79154 TM ShoesMonthly Sales Reportfor West RegionSales Rep: Charles MannEmp NoItem Qty Sold PriceTM Shoes $100
15 Attributes of Information Quality 1Attributes of Information Quality
16 1 Logical Data Elements Name Field Payroll Record File Personnel Database
17 Focus is on the end-user. They are the result of IS activities… Information Products1Focus is on the end-user.They are the result of IS activities…InputProcessingOutputStorageControl
18 Section II1Foundation Concepts: Business Applications, Development, and Management
19 Business Processes and Operations Major Roles of IS1SupportCompetitiveAdvantageBusinessDecision MakingSupport ofBusiness Processes and Operations
20 Major Roles of IS (continued) 1Support Business ProcessesSupport Decision MakingSupport Competitive Advantage
21 The Present and the Future 1The Present and the FutureE-BusinessThe use of Internet technologies to internet work and empower…Business processesElectronic commerce, andEnterprise communication & collaborationWithin a company & with its customers, suppliers, & other business stakeholders.
22 IS in the E-Business Enterprise 1IS in the E-Business EnterpriseEvery business competes globally (whether they realize it or not)IS supports business operations through the use of:IntranetsExtranetsInternetOther information technologies
23 IS in the E-Business Enterprise (continued) 1IS in the E-Business Enterprise (continued)Enterprise Collaboration SystemsSupport communication, coordination, & collaboration.Virtual teamsElectronic CommerceBuying & selling, and marketing & servicing of products, services, & information.
25 Types of Information Systems Orasa T.Types of Information Systems1Operations Support SystemsTransaction processing systemsBatch – transaction data accumulate over time, processed periodically.Real-time – data processed immediately after a transaction occurs.Process Control Systems – monitor & control physical processes.Enterprise Collaboration Systems
26 Types of Information Systems (continued) Orasa T.Types of Information Systems (continued)1Management Support SystemsManagement Information Systems – pre-specified reports & displays to support decision-making.Decision Support Systems – provide interactive ad hoc support.Executive Information Systems – critical information tailored to the information needs of executives.
27 Types of Information Systems (continued) 1Types of Information Systems (continued)Other ClassificationsExpert systems – expert adviceKnowledge management systems – support the creation, organization, & dissemination of business knowledgeFunctional business systems – support the basic business functionsStrategic information systems – strategic advantage
28 Developing IS Solutions to Business Challenges 1
29 1 Ethical Challenges Just because we can, should we? Where do we draw the line between customer privacy and collecting business information?Do we owe it to society to use this technology wisely and responsibly? Why? Isn’t our job to make a profit?
30 In Summary, the IS Function… 1In Summary, the IS Function…Is a major functional area of business.Is an important contributor to operational efficiency, employee productivity and morale, and customer service & satisfaction.Is a major source of information and support for decision making.Provides a strategic advantage in developing competitive products & services.
31 Discussion Questions1How can information technology support a company’s business processes and decision making, and give it a competitive advantage?How does the use of the Internet, intranets, and extranets by an e-business enterprise support their e-commerce activities?Why do big companies still fail in their use of information technology? What should they be doing differently?
32 Discussion Questions (continued) 1How can a manager demonstrate that he or she is a responsible end user of information systems?What are some of the toughest management challenges in developing IT solutions to solve business problems and meet new e-business opportunities?Why are there so many conceptual classifications of information systems? Why are they typically integrated in information systems found in the real world?
33 Discussion Questions (continued) 1Discussion Questions (continued)In what major ways have the roles of information systems applications in business expanded during the last 40 years? What is one major change you think will happen in the next 10 years?Can the business use of Internet technologies help a company gain a competitive advantage?
34 References1James A. O'Brien; George M. Marakas. Management Information Systems: Managing Information Technology in the Business Enterprise 6th Ed., Boston: McGraw-Hill/ Irwin,2004