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OAUG Energy & Utilities SIG Meeting – October 22, 2006 Eric-Thierry Martin Global Industry Product Strategy Director, Energy & Utilities Oracle Corporation.

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Presentation on theme: "OAUG Energy & Utilities SIG Meeting – October 22, 2006 Eric-Thierry Martin Global Industry Product Strategy Director, Energy & Utilities Oracle Corporation."— Presentation transcript:

1 OAUG Energy & Utilities SIG Meeting – October 22, 2006 Eric-Thierry Martin Global Industry Product Strategy Director, Energy & Utilities Oracle Corporation

2 Agenda Oracle Open World: Utilities Industry Track Oracle’s Corporate Product Strategy Utilities Industry Challenges, Solution Footprint, and Roadmap Overview of Siebel Energy: New Addition to the Oracle Family Next Presenters: PeopleSoft Product Update & Evolution – Mark Rosenberg Oracle EBS Product Update & Evolution – Mark Forfar

3 Utilities Track at Open World

4 Utilities Customer Sessions SessionDate & TimeLocationSession ID Utilities Customer Panel on Assets Life Cycle Management Deseret Power: Kenn Shields, Maintenance Planner David Westfall, IT Manager Kansas City Board of Public Utilities: Lori Austin, CFO Bonneville Power - BPA: Mark Town, Business Analyst Oracle: Kevin A. Kling, Director, Maintenance Solutions Tuesday, 4:30pm Marriott – Salon 3 S282453 The Benefits of Customer Self-Service and CRM for Regulated Utilities: NSTAR Case Study NSTAR: Penni Conner, VP Customer Care Oracle: Eric-Thierry Martin, Director of Utilities Product Strategy Wednesday, 11:30am Marriott – Salon 3 S281874 EasyPay at Progress Energy: Bringing Customer Service and Payments Together at a Multistate Energy Provider Progress Energy: Mike Ligett, VP Mass Markets Oracle: Catherine You, Group Manager, Self Service Products Wednesday, 5:30pm Moscone West – Room 3014 S282492 (CRM Track)

5 Oracle & Partner Utilities Sessions SessionDate & TimeLocationSession ID Smart Meter Solutions and the Smart Energy Alliance Capgemini: Doug Houseman, Senior Director, Utilities Oracle: David Shimbo, Utilities Solutions Director Tuesday, 10:45am Marriott – Salon 3 S281868 Effective Asset Life Cycle Management in Utilities Oracle: Colin Brown, Utilities Industry Director, EMEA Mark Forfar, International Accounts Tuesday, 1:45pm Marriott – Salon 3 S281869 Beyond GIS to a Spatially Enabled Operational Platform Powel: Corey Maple, CEO of Powel NA Oracle: Ivan Albertini, Utilities Industry Director, APAC Wednesday, 2:30pm Marriott – Salon 2 S283113 “Meet the Utilities Experts” Thursday, 11:00 am – Noon Moscone West – “Meet the Experts” Lounge

6 Utilities Demoground Location: Exhibition Hall - Moscone West - Area G16 Exhibition Hall Hours: Monday 10:30 am – 5:30 pm Tuesday 10:45 am – 5:30 pm Wednesday 11:00 am – 5:30 pm Thursday 10:00 am – 1:30 pm Utilities Solution Demonstration: Oracle EBS Assets Lifecycle Management Siebel Self Service Siebel CRM and Analytics Oracle Spatial Technology Application

7 Utilities Demoground Schedule Utilities SolutionDate & Time Oracle Assets Lifecycle Management Monday 10:30 am – Noon Tuesday 4:00 pm – 5:30 pm Wednesday 3:30 pm – 5:30 pm Siebel Utilities Solutions Monday Noon – 3:00 pm Tuesday 10:45 am – 1:15 pm Wednesday 1:00 pm – 3:30 pm Thursday 10:00 am – 1:30 pm Oracle Spatial Technology Applications Monday 3:00 pm – 5:30 pm Tuesday 1:15 pm – 4:00 pm Wednesday 11:00 am – 1:00 pm Exhibition Hall - Moscone West - Area G16

8 Oracle’s Corporate Product Strategy

9 Oracle’s Corporate Strategy Oracle’s Strategy hasn’t Changed in Years We are a Standards Based Company Database Based on Open Standards Fast, Secure, Reliable, Lowest Cost Runs on Grids – Unique to Oracle Middleware Based on Open Standards Complete and Integrated Lowest Cost Runs on Grids

10 Oracle’s Corporate Strategy Applications Built on Our Standards Based Middleware and Database Complete Integrated Extensible Customer Choice: Applications Unlimited & Fusion Provide Industry Best of Breed Functionality Scale Own Complete and Integrated Stack, from Database to Apps Move beyond ERP and into Mission-Critical Operational Processes Become #1 in All Businesses, including Utilities

11 Protect Extend Evolve Protect Your Investments - Lifetime support and continued development of existing applications provides maximum flexibility and choice Extend Your Capabilities — Applications Unlimited - Modernize and extend the value of your product lines and current application releases - Stay on the product lines and releases of your choice with no forced upgrades Evolve Your Business - Move your business forward and get positive results with Oracle Fusion today TECHNOLOGY PRODUCTSAPPLICATION PRODUCTSORACLE CORPORATIONORACLE SERVICESORACLE FUSION APPSCUSTOMERS / PARTNERS

12 Making our software a source of continual competitive advantage for our customers Get Better Results OUR MISSION

13 Industry Challenges, Solution Footprint, and Roadmap

14 Industry Business Challenges Restructuring/Consolidation Pressure to Reduce Costs/Increase Margins Liberalization & Globalization Evolving regulatory environment; High energy prices/volatility; Technology Advances Need for new systems to operate in deregulated market (CRM, CIS, C/OM) Customer Value Management, Product bundling, Effective Marketing, System Agility, BI Need for new systems to operate in deregulated market (CRM, CIS, C/OM) Customer Value Management, Product bundling, Effective Marketing, System Agility, BI Disparate, inefficient systems & processes Costly CIS Consolidation Disparate, inefficient systems & processes Costly CIS Consolidation Maintain service level, increase return on assets, and reduce maintenance costs Streamline end-to-end operational processes (Customer Care, Asset Management, Field Service) Move Customer Care to less costly Self-Service Channel and improve collection time Maintain service level, increase return on assets, and reduce maintenance costs Streamline end-to-end operational processes (Customer Care, Asset Management, Field Service) Move Customer Care to less costly Self-Service Channel and improve collection time AMR technology and “Advanced” CIS (remote turn on/off, pro-active collection processes) New CIS to comply for Residential TOU tariffs Proactive Collection measures to mitigate high bills AMR technology and “Advanced” CIS (remote turn on/off, pro-active collection processes) New CIS to comply for Residential TOU tariffs Proactive Collection measures to mitigate high bills Market PressuresIndustry Operational Challenges Rising Customer Expectations Efficient Customer Care processes Self-Service solutions Efficient Customer Care processes Self-Service solutions

15 Utilities Solution Footprint – Distribution/Retail Partner SolutionORACLE Solution Corporate Administration FinancialsHRMSTreasuryPayrollProcurementProjects Business Intelligence Collaboration Suite Technology and Integration Network and Infrastructure Controls Billing and Meter Data Management Records Legal MetersLandWorks Wayleaves Trading and Risk Management Trading Portfolio Management Risk Management Network and Infrastructure Management Workforce Management Scheduling & Dispatch Project Management Contractor Management Planned Maintenance Reactive Maintenance GIS Data Management Design Documentation Capital Prgm Management Mobile Field Service Outage Management SCADAGIS Marketing and Sales Order/Contract Management New Offerings Price & Load Modeling Marketing Automation Campaign Analytics Sales Automation Account Management Customer Interaction Channels Contact Center Self Service Debt Recovery Customer Service Partner Relationship Appointment Booking Campaign Operation Rating Meter Reading Meter Data Management Meter Routing Bill Calculation Pay & Collect Invoicing Scheduling & Settlement Deregulated Market Operations Load Forecasting Transactions Management Forecasting Production /Storage Spatial Database, Customer/Product Master, Fusion Middleware, Collaboration Suite ANALYTICS

16 Solution Roadmap (Confidential and Subject to Change) Increase Channel Reach Increase Operations Efficiency Applications Unlimited Within two yearsWithin three yearsBeyond Siebel Energy 8.0, 8.1 Siebel UCM 8.0, 8.1 Billing & Order Analytics Oracle R12 Peoplesoft 9.0 JDE World A9.1 Siebel Energy 8.2 Siebel UCM 8.2 Oracle R12.1 Peoplesoft 9.x JDE E1 9.0 JDE World A9.2 Siebel Energy 8.3 Siebel UCM 8.3 Oracle R12.2 Siebel-Oracle (Genesis) Barcelona Ph1 (Siebel, eDocs, Portal, GL, Analytics) Genesis Ph 2 Barcelona Ph2 (AR, UCM, more) Fusion Hubs v1 Fusion Analytics v1 Fusion ERP v1 Fusion CRM v1 Fusion Hubs v2 Fusion ERP v2 Fusion CRM v2 eCommerce, eBilling, & eService Application Integration Fusion Applications

17 Overview of Siebel Utilities Solution (Siebel Energy)

18 Competitive Landscape Siebel Sole Leader in Gartner’s Magic Quadrant for Customer Service Contact Center (March 06) Siebel and SAP CRM Projects as a Percentage of All CRM Projects by Industry Sector – Gartner (Sept 06) Siebel Sole Leader in Gartner’s Magic Quadrant for Field Service Management (Feb 06) Siebel Sole Leader in Gartner’s Magic Quadrant for SFA (June 06)

19 v99.0 (Configuration) Product Functionality v6.0 (Integration, Billing, Credit, Fraud Management) v99.5 (Orders, Account Hierarchies, Premises) v99.6 (Integration) v6.3 (Mktg Analytics, Billing Management) v7.0 (Complex Orders, Move, Billing Connectors, Service Points) Siebel has emerged as the industry CRM leader in Utilities by leveraging customer input as part of its industry-specific product evolution v7.5 (Price Comparison, Embedded Best Practices, HH, Usability, UAN, PRM) Oracle-Siebel CRM Leadership in Utilities: Today in its 9 th Utility-Specific Release 1999199820012000200220032004 v7.7 (Field Svc, HH, eDocs, Performance) v7.8 (OM: Eligibility, Pricing; SSSE) 2005

20 Utilities Industry Strategic Imperatives Streamline Sales Processes Improve Customer Service Optimized Field Service Improve Marketing Effectiveness Increase Customer Loyalty Customer Sell bundled / premium products Promote Self Care Obtain 360° Customer View

21 Siebel Utilities & Energy Solution Sets… Relationship Driven Selling Streamlined Customer Care Optimized Field Service Intelligence Driven Marketing Customer Value Mgmt Customer Deliver Perfect Order Personalized Self Service Single Customer View Sophisticated Segmentation Closed-Loop, Integrated & Proactive Marketing Campaigns Standardized Methodologies and Processes Proactive & Insight Driven Sales Execution Complete self care capabilities including eBilling, ePayments & enrollments Rate Plan Advisor Personalized Up/Cross Sell Offers Customer Value Driven Multi-channel Service Intuitive UI for Rapid Employee Adoption End-to-End Billing Management Intelligent Customer Needs Analysis Zero Error Order Entry & Validation On-Time Order Analysis & Optimization Optimal Scheduling and Dispatch Streamlined Field Delivery and Consistent View Proactively identify & retain high value segments Manage loyalty program Standardized multi-channel customer processes Ensure data integrity, consistency and accuracy

22 Competitive Utility Retailers Mass Market Strategies Differentiate service offerings from competition Single View of the Customer Deliver new high margin products and services Convergence/Bundling of energy and non-energy offerings Consistent, high-quality level of service across all channels C&I Strategies Lowest commodity prices, superior deal structuring Accurate pricing and superior risk management Efficient, insight-driven sales Challenges Increase market and wallet share Increase revenue with new high margin products and services Prevent churn Reduce costs Regulated Distribution Utilities Challenges Reduce costs Consistent, reliable service across all channels Operational Efficiency / Measurement Strategies Drive customers to lower cost channels Implement repeatable, measurable best practices Consolidation, CDI First Quartile Service Challenges and Strategies vary by Market…

23 …Driving Different Solution Sets and Metrics Competitive Utility Retailers Regulated Distribution Utilities Siebel Energy Solution Sets Self Service Mobile Service Delivery Streamlined Customer Care Measurable Outcomes Reduced calls to call center Improved first call / first visit service resolution Improved customer satisfaction Improved dispatch efficiency Siebel Energy Solution Sets Self Service Mobile Service Delivery Customer Value Management Single View of the Customer Customer Order Management Business Intelligence Measurable Outcomes Reduced churn Reduced cost of acquisition Improved campaign effectiveness Increased revenue per customer

24 CRM 8.0/8.1 Task Oriented User Interface guides users through key tasks Improves product ease of use Lowers training costs Enables standardization of processes Drag and drop designer enables rapid changes to business process Scale and Performance Improvements Industry Application Functionality Enable WebServices into Customer Portal Basic Order Capture in 8.0 Additional C/OM tasks in 8.x

25 Siebel CRM OnDemand Release Themes Release 11Release 12Candidate R13Candidate R14  Outbound Email Campaigns  Forecasting multiple currency rollups  Lead conversion pick- list mapping  Performance enhancements  Analytics performance  Forecast visibility  Enhanced product revenues  Contact OnDemand multi-tasking  Desktop integration enhancements  Web services enhancements  Pre-built integration with Oracle EBS  Oppty to Quote/Order  360 view  Hosting infrastructure enhancements  Enterprise PSR  Usability  Advanced Admin / Customization  Expanded CRM  Industry enhancements  Analytics enhancements

26 The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remain at the sole discretion of Oracle.

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