Presentation on theme: "Hi, I’m Lauren. I write email. What can email do for you? Reach people quickly & cheaply Activate people to take action Enhance what you’re doing everywhere."— Presentation transcript:
1. Keep it short. People don’t want to read a long essay.
2. Think about your subject line. Be concise (5-7 words) Grab attention, but don’t cry wolf Be creative Don’t be too wonky
Good Subject Lines Can I dial you in? (DCCC) For your eyes only (YES to Fairer Votes) I agree with George W. Bush (Howard Dean) Missing you (Kiva.org) We’re 54.7% sure… (Families USA) Spill baby spill (Brave New Films)
Bad Subject Lines The ____ Update June 2011 Newsletter Tell your Senators to vote no on S. 2191 Urgent FEC Deadline Maryland GOP Calls for End to New Poll Tex for Absentee Ballot Voters
3. Keep it conversational. Snarky is ok. A formal letter isn’t. Have voices, personalities in your email.
4. Never send an email without an action… All you can do is unsubscribe. Sign a petition Write a letter Tell a friend Watch a video Follow us on Facebook or Twitter Call Congress Make a donation Share your story Give us your feedback Attend an event
4b …But don’t ask people to do a million things. Multiple actions confuse/overwhelm Splits the returns of your actions Better solution: Segmentation & Daisy Chain
5. Ask people what they want. Find out more about your list Solicit new ideas Make your members feel like they’re part of the team Surveys are good for you and your list.
6. Treat new supporters differently. Send an intro message describing your org & what you’ll be asking them to do. Don’t ask for money – but don’t wait too long. Make a good first impression.
7. Keep formatting simple. Use images sparingly. Compelling buttons can help action rates Most don’t matter Don’t hold up an email for an image Don’t make your whole email an image
7. Keep formatting simple. Avoid fancy formatting. You are not writing direct mail Fancy formatting distracts from links
8. Timing is everything. Sometimes it’s better to be the 1 st than to be the best. General wisdom: Tuesday-Thursday late morning In reality: Whenever something urgent happens
9. Checklist your emails. One bad mistake can ruin your email. Ask someone who didn’t write it to proofread it Ask someone to click every link & take every action
10. Test & Segment Your emails Tests: Sender name/format Subject lines Time of day Images (including headers) Length Links Landing pages Segments: Geography Donation history Past actions taken Signup date Whatever you’ve got
Landing Pages: Keep it simple. Make sure it’s clear what you want people to do Limit the number of: Distractions Fields Clicks
Landing Pages: Daisy Chain You don’t have to just send people to a “thank you” page Prioritize based on what you need most: Tell a friend Donate Events Other actions
Writing Workshop Wal-Mart wants to build its first store in Washington DC. A store in DC would hurt local businesses. Wal-Mart underpays its employees and doesn’t provide adequate health care. Write an email to a local coalition email list, encouraging them to sign a petition against the new Wal-Mart. It will be delivered to the next city council meeting.
Why plan emails? To avoid the blank page/blinking cursor problem. To make them part of a larger campaign. To have more time to write better emails. To have get better content. To get something done!
What is your goal(s)? Online goals: List growth? Fundraising? User generated content? Twitter/facebook followers Offline goals: Pass a bill? Save the (puppies, seals, unicorns)? Events? Volunteers? Press attention? Drive a news story?
What are your resources? Email list? Volunteers on the ground? Friendly bloggers? An organizational blog? A technology platform? Allied organizations/partners? Online advertising budget? Video capabilities? Other technology abilities?
Plug in your offline activities/milestones as the base. Petition: When will you be delivering it? Events: Should we invite them? Ask them to donate or share? What can people do if they can’t attend? Videos/ads/offline materials: Can the list contribute content? Money? Share? Reports/research: Can they comment? Debunk it? Share?
Fill in the rest. Kicker messages Follow-up results messages Donation messages Other creative things you can give people to do
How much email is too much email? How often do you have something urgent and meaningful to say? Quarterly Monthly Weekly TYPICAL Daily Probably too much Almost certainly too little Credit: Idealware
Goal: To stop a lawsuit. Resources: 100,000 person email list. Petition & Speakout technology. Contact with the family. Timing: Debbie’s well-being was in jeopardy Segments: People who signed/didn’t sign petition; frequent letter-writers; Facebook followers Theory of change: By shaming Wal-Mart, they’d drop the lawsuit.
What did we do? Launched a petition (email and Facebook) Wrote letters to Wal-Mart’s top management Wrote to news outlets to cover the story