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ALCATEL-LUCENT ENTERPRISE EDUCATION SERVICES

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Presentation on theme: "ALCATEL-LUCENT ENTERPRISE EDUCATION SERVICES"— Presentation transcript:

1 ALCATEL-LUCENT ENTERPRISE EDUCATION SERVICES
October 2014

2 Introduction to Education Services Easy access to knowledge and skills
AGENDA Introduction to Education Services Easy access to knowledge and skills Education to leverage business

3 INTRODUCTION TO EDUCATION
SERVICES

4 SERVICES TO MAKE THE DIFFERENCE
Business Partners Partners gain a competitive advantage with Alcatel-Lucent Enterprise products, solutions and services VENDOR ASSURANCE INTEGRATION SERVICES Mentoring, consulting & design Integrate & Deploy - Operate & Maintain Full Project management APPLICATION SERVICES Customized Applications Off the shelf Applications VENDOR ENGAGEMENT END-TO-END SERVICES Network Operation CAPEX to OPEX Operate & Maintain GLOBAL CAPABILITIES Field/Labor & spare capabilities Hosting capabilities NOCs, Service Desk PROFESSIONAL SERVICES PROFESSINAL SERVICES MANAGED SERVICES PRODUCTS and SOLUTIONS VENDOR PROTECTION Fit customer needs Software & Hardware Coverage Multiyear & software evolution Global Technical Support KNOWLEDGE AND SKILLS FOR SUCCESS TRAINING AND CERTIFICATION Business Partners Customers Standard & customized training SUPPORT SERVICES EDUCATION SERVICES GLOBAL PROJECT MANAGEMENT 4

5 EDUCATION SERVICES AT A GLANCE
Sales End-users BENEFIT FROM VARIOUS TRAINING METHODS: Classroom, virtual class, individual learning and virtual labs: On the Enterprise Portfolio Whatever your market segment: Small, Mid or Large Whatever your knowledge level and profile Using appropriate media and delivery mode Standard or customized training At our premises or at your site Training on Enterprise Communication & Networks Solutions Pre-Sales Adminis-trators Post-Sales

6 ALCATEL-LUCENT ENTERPRISE EDUCATION SERVICES DID YOU KNOW?
6000 22 5 44,090 23,400 14000 250 300 i-learning hours 2013 FIGURES trainee days Cover the full Enterprise Solutions portfolio Cover the full Enterprise portfolio Address all product families IP communications Applications Network management Secured data networks Address all job functions Sales, pre-sales, post-sales, Administrators and end users A full certification process recognized by the market Evaluate the competencies Three job functions Post-sales Pre-sales Sales Two certification levels Starter Advanced Cover the full Enterprise Solutions portfolio Address all product ranges IP communications Applications Network management Secured data networks A worldwide delivery network close to customer Onsite training with flying instructor and learning platform Remote labs available to practice Worldwide training delivery schedule An innovative offer with worldwide coverage Use the optimal learning media i-Learning Learn at your own pace using Internet technology An innovative offer with worldwide coverage Use the optimal learning media i-Learning Learn at your own pace using Internet technology c-learning Face-to-face education in classroom v-learning Learning session in classroom with a remote trainer job profiles Enterprise Education Customer satisfaction 85,9% products or solutions active certified heads training references trained heads in class trainees per day

7 EASY ACCESS TO KNOWLEDGE AND SKILLS

8 STATE-OF-THE-ART TRAINING
Benefit from 25 years of experience in training design and delivery INNOVATION Using latest technologies, multi-media, virtualization and remote access GREEN TOUCH Electronic format, reducing carbon footprint, secured and easy to update SELF-PACED Using multimedia support, multiple devices, videos and training guides

9 BUILDING THE LEARNER ENVIRONMENT
Enabling students to build their own learning environment based on learner: Personal context Work environment Connection type Devices sportif CLASSROOM, ONLINE, BLENDED, AT ANY TIME, QUICK, SHORT… …LEVERAGING MORE VIDEOS

10 EASE ACCESS TO KNOWLEDGE WITH Virtual learning
ACCESSIBILITY Gain consistent high-quality instruction for a geographically distributed workforce Learn from the convenience of your desktop, laptop, or mobile device FLEXIBILITY Business paced sessions so learners keep time for their everyday job activities Pick-up additional content at your own pace EFFICIENCY Interact in real time with peers and expert instructors Get live access to hands-on labs and exercises to build skills COST SAVINGS Save time and money by training without traveling while supporting corporate green initiatives

11 Training ebook to enrich learner experience
Multi-Device, Multi-OS (PC, MAC, IOS, Android) Search engine, Highlight, Bookmark, Add notes … All eBooks in a library 2nd license automatically granted for mobile device: iPhone, iPad, Android (Offline mode access to eBook) Printable lab documents and technical procedures CONSULT THE DEDICATED PAGE FOR DEMOS ON eBOOK LIBRARY

12 MAKE IT SIMPLE ORDER ONLINE USING eBUY
Order your training items directly through eBUY Online certifications for Pre-Sales (AQPS, ACPS) and Post-Sales (ACFE, ACSE upgrade) e-learning courses (full mode) Training e-books Students kits Benefit from the advantages of this new ordering model: EASY: Connect to a tool you already know on your dedicated Business Partner website FAST: Open and accessible 24/7 to accelerate access to educational items ORDER TRAINING ITEMS THROUGH eBUY https://ebuy.businesspartner.alcatel-lucent.com HOW TO USE eBUY FOR EDUCATION ITEMS https://ebuy.businesspartner.alcatel-lucent.com

13 EDUCATION TO LEVERAGE BUSINESS

14 EDUCATION TO LEVERAGE BUSINESS
STRATEGIC Ensuring the durability and efficiency of your investment in people COMPETENCY TRANSFER A strong network of experienced instructors, and a training offer for every competency WORLDWIDE PRESENCE Delivery capabilities around the world; regional training centers and local trainers RECOGNITION A Certification Program recognizing skills compliant with Partner Program EDUCATION IS THE MOST POWERFUL WEAPON WHICH YOU CAN USE TO CHANGE THE WORLD. — NELSON MANDELA

15 TRAINING: BENEFITS FOR BUSINESS PARTNERS AND CUSTOMERS
TRAINED PARTNERS HAVE A COMPETITIVE ADVANTAGE AND: Stay ahead of customer technology needs, requirements and expectations Speed up execution while being more confident and efficient Win more competitive sales pitches and increase sales Increase customer satisfaction while increasing market share Feel more engaged, which reduces employee turnover LEARN TODAY… TO LEAD TOMORROW TRAINED CUSTOMER USERS AND STAFF MAKE BETTER USE OF SOLUTIONS AND: Increase their productivity, positively affecting the bottom line Improve job satisfaction, resulting in providing better customer service Attract and retain more customers and deliver higher quality of service Gain in autonomy, decreasing the need for supervision Contribute to the company growth and reputation DID YOU KNOW? TRAINED USERS COST 20% LESS TO SUPPORT THAN UNTRAINED USERS — GARTNER 2006

16 TRAINING DESIGNED FOR EVERYONE’S NEEDS
COMPETENCY TRANSFER THE WORLDWIDE EDUCATION TEAM TRAINING DESIGNED FOR EVERYONE’S NEEDS A Knowledge Center with experts sharing experience Train The Trainer Program and trainer certification Accredited regional training centers Standard Training offer in line with product and solutions offers Training track for each profile to acquire skills Training duration optimized to speed execution Training content that matches your needs Tailored and customized courses on demand Recognition through the Certification Program

17 WHY IS IT GOOD FOR YOU? PARTNER RAMP UP EASIER AND FASTER
GOOD FOR YOUR BUSINESS PARTNER RAMP UP EASIER AND FASTER WHY IS IT GOOD FOR YOU? GOOD FOR YOUR ROI TRAINING INVESTMENT AT A LOWER COST GOOD FOR YOUR FUTURE BUILD A FOUNDATION FOR LONG TERM BUSINESS

18 Free web based trainings
Enjoy this self paced online learning method Benefit from rich content with: embedded videos attached working documents (conversation guides, technical customer questions, templates, etc..) CONSULT THE DEDICATED PAGE FOR FREE TRAININGS ON THE BUSINESS PORTAL: https://businessportal.alcatel-lucent.com/ >> Training & Certification

19 EASY ACCESS TO KNOWLEDGE Worldwide presence & local access to education
VISIT THE TRAINING LOCATOR ON THE BUSINESS PORTAL

20 RECOGNITION CERTIFICATION PROGRAM
By providing a wide range of training adapted to all profiles within your organization, Alcatel-Lucent Enterprise Education is committed to helping partners and customers achieve their goals. The Certification Program enables business partners to be compliant with Alcatel-Lucent Enterprise Partner Program requirements and specializations. JOB FUNCTION CERTIFICATION DESCRIPTION LOGO Sales ACSR - Alcatel-Lucent Certified Sales Representative For sales representatives who sell Alcatel-Lucent products and solutions Pre-sales AQPS - Alcatel-Lucent Qualified Pre-sales For pre-sales engineers who design and provide quotes on stand-alone projects ACPS - Alcatel-Lucent Certified Pre-sales For pre-sales engineers who design large/complex networking projects Post-sales ACFE - Alcatel-Lucent Certified Field Expert For field engineers in charge of advanced configurations, installations and service support ACSE - Alcatel-Lucent Certified System Expert For expert engineers in charge of complex configurations, installation and remote service support DID YOU KNOW? ACCORDING TO A STUDY DONE BY ASTD*, THOSE THAT INVESTED MORE IN TRAINING REALIZED A HIGHER GROSS PROFIT PER EMPLOYEE. *American Society for Training & Development

21 TRAINING AND CERTIFICATION FOR BUSINESS PARTNERS
SPECIALIZATION ACSR AQPS ACPS ACFE ACSE SALES EDUCATION TO SPEED EXECUTION AND IMPROVE STAFF EFFICIENCY Standard offer for products and solutions Tracks for Newcomers, Experienced and Other Vendor Experienced Optimized course content and duration; multimedia, classroom, Web-based training and remote labs CERTIFICATION TO RECOGNIZE SKILLS Progressive program with graduated levels Benefit for specializations required for accreditation of the company POST-SALES PRE-SALES DID YOU KNOW? TRAINED USERS ACQUIRE SKILLS IN 25% OF THE TIME — INCLUDING TRAINING TIME — OF AN UNTRAINED PERSON — UK GOVERNMENT STUDY, 2008

22 EDUCATION OPPORTUNITIES FOR PARTNERS
Training curriculums to capitalize on installed base Training curricula to start with new products and solutions NEED WHAT TO TAKE KEY DIFFERENTIATOR Acquire, extend or update skills for existing or new Enterprise products and solutions Appropriate training course adapted to the product/solution sold and the targeted audience Training tracks available for all Enterprise global strategies Training courses designed to match profile requirements Customizable courses on demand to meet your needs “IN ALMOST ALL RFPs THERE IS A REQUEST FOR TRAINING…” SAY PARTNERS

23 www.alcatel-lucent.com/enterprise twitter.com/ALUEnterprise
facebook.com/ALUEnterprise youtube.com/user/AlcatelLucentCorp Uuj,


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