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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT ENTERPRISE EDUCATION SERVICES October 2014
2 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. AGENDA 1.Introduction to Education Services 2.Easy access to knowledge and skills 3.Education to leverage business
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. INTRODUCTION TO EDUCATION SERVICES
4 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. SERVICES TO MAKE THE DIFFERENCE PROFESSINAL SERVICES VENDOR ENGAGEMENT END-TO-END SERVICES Network Operation CAPEX to OPEX Operate & Maintain GLOBAL CAPABILITIES Field/Labor & spare capabilities Hosting capabilities NOCs, Service Desk KNOWLEDGE AND SKILLS FOR SUCCESS TRAINING AND CERTIFICATION Business Partners Customers Standard & customized training VENDOR ASSURANCE INTEGRATION SERVICES Mentoring, consulting & design Integrate & Deploy - Operate & Maintain Full Project management APPLICATION SERVICES Customized Applications Off the shelf Applications VENDOR PROTECTION Fit customer needs Software & Hardware Coverage Multiyear & software evolution Global Technical Support PROFESSIONAL SERVICES MANAGED SERVICES SUPPORT SERVICES EDUCATION SERVICES PRODUCTS and SOLUTIONS GLOBAL PROJECT MANAGEMENT Partners gain a competitive advantage with Alcatel-Lucent Enterprise products, solutions and services
5 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. EDUCATION SERVICES AT A GLANCE BENEFIT FROM VARIOUS TRAINING METHODS: Classroom, virtual class, individual learning and virtual labs: On the Enterprise Portfolio Whatever your market segment: Small, Mid or Large Whatever your knowledge level and profile Using appropriate media and delivery mode Standard or customized training At our premises or at your site Pre-Sales Adminis- trators End-users Training on Enterprise Communication & Networks Solutions Sales Post- Sales
6 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT ENTERPRISE EDUCATION SERVICES DID YOU KNOW? An innovative offer with worldwide coverage Use the optimal learning media i-Learning −Learn at your own pace using Internet technology ,400 44,090 i-learning hours Enterprise Education trainee days trained heads in class trainees per day training references products or solutions job profiles active certified heads Customer satisfaction 85,9% An innovative offer with worldwide coverage Use the optimal learning media i-Learning −Learn at your own pace using Internet technology c-learning −Face-to-face education in classroom v-learning −Learning session in classroom with a remote trainer A full certification process recognized by the market Evaluate the competencies Three job functions −Post-sales −Pre-sales −Sales Two certification levels −Starter −Advanced A worldwide delivery network close to customer Onsite training with flying instructor and learning platform Remote labs available to practice Worldwide training delivery schedule Cover the full Enterprise Solutions portfolio Address all product ranges −IP communications −Applications −Network management −Secured data networks Cover the full Enterprise portfolio Address all product families −IP communications −Applications −Network management −Secured data networks Address all job functions −Sales, pre-sales, post-sales, −Administrators and end users 2013 FIGURES
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. EASY ACCESS TO KNOWLEDGE AND SKILLS
8 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. STATE-OF-THE-ART TRAINING INNOVATION Using latest technologies, multi-media, virtualization and remote access GREEN TOUCH Electronic format, reducing carbon footprint, secured and easy to update SELF-PACED Using multimedia support, multiple devices, videos and training guides STATE OF THE ART Benefit from 25 years of experience in training design and delivery
9 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. BUILDING THE LEARNER ENVIRONMENT Enabling students to build their own learning environment based on learner: Personal context Work environment Connection type Devices CLASSROOM, ONLINE, BLENDED, AT ANY TIME, QUICK, SHORT… …LEVERAGING MORE VIDEOS
10 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. EASE ACCESS TO KNOWLEDGE WITH VIRTUAL LEARNING ACCESSIBILITY Gain consistent high-quality instruction for a geographically distributed workforce Learn from the convenience of your desktop, laptop, or mobile device FLEXIBILITY Business paced sessions so learners keep time for their everyday job activities Pick-up additional content at your own pace EFFICIENCY Interact in real time with peers and expert instructors Get live access to hands-on labs and exercises to build skills COST SAVINGS Save time and money by training without traveling while supporting corporate green initiatives
11 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. TRAINING eBOOK TO ENRICH LEARNER EXPERIENCE CONSULT THE DEDICATED PAGE FOR DEMOS ON eBOOK LIBRARY Multi-Device, Multi-OS (PC, MAC, IOS, Android) Search engine, Highlight, Bookmark, Add notes … All eBooks in a library 2 nd license automatically granted for mobile device: iPhone, iPad, Android (Offline mode access to eBook) Printable lab documents and technical procedures
12 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. MAKE IT SIMPLE ORDER ONLINE USING eBUY Order your training items directly through eBUYeBUY Online certifications for Pre-Sales (AQPS, ACPS) and Post-Sales (ACFE, ACSE upgrade) e-learning courses (full mode) Training e-books Students kits Benefit from the advantages of this new ordering model: EASY: Connect to a tool you already know on your dedicated Business Partner website FAST: Open and accessible 24/7 to accelerate access to educational items ORDER TRAINING ITEMS THROUGH eBUY https://ebuy.businesspartner.alcatel-lucent.com HOW TO USE eBUY FOR EDUCATION ITEMS https://ebuy.businesspartner.alcatel-lucent.com
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. EDUCATION TO LEVERAGE BUSINESS
14 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. EDUCATION TO LEVERAGE BUSINESS COMPETENCY TRANSFER A strong network of experienced instructors, and a training offer for every competency WORLDWIDE PRESENCE Delivery capabilities around the world; regional training centers and local trainers RECOGNITION A Certification Program recognizing skills compliant with Partner Program EDUCATION IS THE MOST POWERFUL WEAPON WHICH YOU CAN USE TO CHANGE THE WORLD. — NELSON MANDELA STRATEGIC Ensuring the durability and efficiency of your investment in people
15 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. TRAINING: BENEFITS FOR BUSINESS PARTNERS AND CUSTOMERS TRAINED PARTNERS HAVE A COMPETITIVE ADVANTAGE AND: Stay ahead of customer technology needs, requirements and expectations Speed up execution while being more confident and efficient Win more competitive sales pitches and increase sales Increase customer satisfaction while increasing market share Feel more engaged, which reduces employee turnover TRAINED CUSTOMER USERS AND STAFF MAKE BETTER USE OF SOLUTIONS AND: Increase their productivity, positively affecting the bottom line Improve job satisfaction, resulting in providing better customer service Attract and retain more customers and deliver higher quality of service Gain in autonomy, decreasing the need for supervision Contribute to the company growth and reputation LEARN TODAY… TO LEAD TOMORROW DID YOU KNOW? TRAINED USERS COST 20% LESS TO SUPPORT THAN UNTRAINED USERS — GARTNER 2006
16 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. COMPETENCY TRANSFER Training track for each profile to acquire skills Training duration optimized to speed execution Training content that matches your needs Tailored and customized courses on demand Recognition through the Certification Program A Knowledge Center with experts sharing experience Train The Trainer Program and trainer certification Accredited regional training centers Standard Training offer in line with product and solutions offers THE WORLDWIDE EDUCATION TEAM TRAINING DESIGNED FOR EVERYONE’S NEEDS
WHY IS IT GOOD FOR YOU? GOOD FOR YOUR ROI TRAINING INVESTMENT AT A LOWER COST GOOD FOR YOUR BUSINESS PARTNER RAMP UP EASIER AND FASTER GOOD FOR YOUR FUTURE BUILD A FOUNDATION FOR LONG TERM BUSINESS
18 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. FREE WEB BASED TRAININGS CONSULT THE DEDICATED PAGE FOR FREE TRAININGS ON THE BUSINESS PORTAL: https://businessportal.alcatel-lucent.com/ >> Training & Certification Enjoy this self paced online learning method Benefit from rich content with: embedded videos attached working documents (conversation guides, technical customer questions, templates, etc..)
19 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. EASY ACCESS TO KNOWLEDGE Worldwide presence & local access to education VISIT THE TRAINING LOCATOR ON THE BUSINESS PORTAL
20 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. RECOGNITION CERTIFICATION PROGRAM By providing a wide range of training adapted to all profiles within your organization, Alcatel-Lucent Enterprise Education is committed to helping partners and customers achieve their goals. The Certification Program enables business partners to be compliant with Alcatel-Lucent Enterprise Partner Program requirements and specializations. JOB FUNCTIONCERTIFICATIONDESCRIPTIONLOGO SalesACSR - Alcatel-Lucent Certified Sales RepresentativeFor sales representatives who sell Alcatel-Lucent products and solutions Pre-salesAQPS - Alcatel-Lucent Qualified Pre-salesFor pre-sales engineers who design and provide quotes on stand-alone projects ACPS - Alcatel-Lucent Certified Pre-salesFor pre-sales engineers who design large/complex networking projects Post-salesACFE - Alcatel-Lucent Certified Field ExpertFor field engineers in charge of advanced configurations, installations and service support ACSE - Alcatel-Lucent Certified System ExpertFor expert engineers in charge of complex configurations, installation and remote service support DID YOU KNOW? ACCORDING TO A STUDY DONE BY ASTD*, THOSE THAT INVESTED MORE IN TRAINING REALIZED A HIGHER GROSS PROFIT PER EMPLOYEE. *American Society for Training & Development
21 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. SPECIALIZATION ACSRAQPSACPSACFEACSE EDUCATION TO SPEED EXECUTION AND IMPROVE STAFF EFFICIENCY Standard offer for products and solutions Tracks for Newcomers, Experienced and Other Vendor Experienced Optimized course content and duration; multimedia, classroom, Web-based training and remote labs CERTIFICATION TO RECOGNIZE SKILLS Progressive program with graduated levels Benefit for specializations required for accreditation of the company TRAINING AND CERTIFICATION FOR BUSINESS PARTNERS DID YOU KNOW? TRAINED USERS ACQUIRE SKILLS IN 25% OF THE TIME — INCLUDING TRAINING TIME — OF AN UNTRAINED PERSON — UK GOVERNMENT STUDY, 2008
22 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. EDUCATION OPPORTUNITIES FOR PARTNERS Training curriculums to capitalize on installed base Training curricula to start with new products and solutions NEEDWHAT TO TAKEKEY DIFFERENTIATOR Acquire, extend or update skills for existing or new Enterprise products and solutions Appropriate training course adapted to the product/solution sold and the targeted audience Training tracks available for all Enterprise global strategies Training courses designed to match profile requirements Customizable courses on demand to meet your needs “IN ALMOST ALL RFPs THERE IS A REQUEST FOR TRAINING…” SAY PARTNERS
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