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Consumer Issues Chapter 28. Objectives  Explain the role, rights, and responsibilities of consumers.  Evaluate sources of consumer information.  Outline.

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Presentation on theme: "Consumer Issues Chapter 28. Objectives  Explain the role, rights, and responsibilities of consumers.  Evaluate sources of consumer information.  Outline."— Presentation transcript:

1 Consumer Issues Chapter 28

2 Objectives  Explain the role, rights, and responsibilities of consumers.  Evaluate sources of consumer information.  Outline the process of making a consumer complaint.  Identify ways to protect your privacy and prevent identity theft.  Describe common types of consumer fraud.  Give guidelines for being a responsible, considerate consumer.

3 Key Terms  Consumer  Redress  Small claims court  Identity theft  Fraud  Pyramid scheme  Chain letter  Return policy  Shoplifting

4 Role as a Consumer  Consumer – someone who buys and sues products and services.  Through your buying decisions you are determining what goods and services are being offered.

5 Influences on Consumer Spending  What are your wants and needs?  How does family, friends, and advertising shape how you spend your money?  Other influences could be cultural, and society.  Redress – seek legal remedy when laws are violated.

6 Consumer Rights and Responsibilities Rights  Right to safety  Right to be informed  Right to choose  Right to be heard  Right to redress  Right to consumer education  Right to service Responsibilities  Responsibility to use products safely  Responsibility to use information  Responsibility to choose carefully  Responsibility to speak up  Responsibility to seek redress  Responsibility to learn  Responsibility to reward good service

7 Activity  You bring back a calculator that doesn’t work when you take it home.  A supermarket discards food that has passed its expiration date.  A city inspector makes sure that a gas station’s pumps accurately count the number of gallons pumped out.

8 Sources of Consumer Information  Government Agencies  Consumer Organizations  Media Sources  Advertising  Packaging  Salespeople  Research Studies  Other Consumers

9 Evaluating Information  Consider the Source  Look for signs of bias  Distinguish between opinion and fact  When in doubt, check it out

10 Activity  What source would you use to get information about the following:  Comparison on different brands of a product. Example: cell phone  Quality of care provided by a local physician.  Nutrients in a food product.  Prices in a clothing sale.

11 Making a Complaint  In person – have item, receipt and other information handy  By phone – same as above  In writing – when either going in person or by phone, write a letter to the company. Be detailed, and polite and state the problem.

12 Taking Further Action  Business Groups – BBB  Government Agencies – listed in the phone book  Legal Action – Small claims court

13 Identity Theft How does it happen?  Steal your wallet or purse.  Steal your mail.  Complete a change of address form.  Retrieve discarded papers from trash.  Watch over your shoulder.  Obtain information from receipts that you leave behind  Steal personal information from internet.  Steal records from business.  Pose as a representative of a bank or government agency.

14 Identity Theft What you can do.  Don’t give out your Social Security Number  Don’t give personal information over the phone, .  When you need to give secure information over the internet, make sure the website is secure  Tear up or shred financial documents  Change computer or online passwords frequently  Keep items with personal information locked away  Make sure no one is watching when using an ATM

15 Guarding Against Fraud  Telemarketing Fraud  Pyramid Schemes and Chain Letters  Pyramid Scheme is a get-rich-quick plan. Never work because they cannot sustain large amounts of participants.  Chain letters – an or mail message that encourages people to send copies of the letter to a certain amount of others along with money.  Internet Fraud  Uses internet to conduct fraudulent transactions.

16 Activity  What damage can a person suffer from identity theft?

17 Taking Action  Individuals or business that will not reveal their location.  Insistence that payment be made before information can be sent out.  High-pressure offers that are “good for today only.”  Any offers that seem too good to be true.

18 Acting Responsibly  You would expect a business to act fairly and honestly towards you, you should act fairly and honestly towards businesses.  Be considerate to those around you, including employees. If there is a problem, speak with the manager.  Return Policy – rules for returning merchandise.  Shoplifting – theft of merchandise from a store by shoppers.

19 https://www.youtube.com/watch?v=ziHI8htZV5gwww.youtube.com/watch?v=ziHI8htZV5g


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