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Take Charge of Your Good Name, Don’t Be A Victim Strategies to Avoid Identity Theft and Fraud Teresa Muench

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Presentation on theme: "Take Charge of Your Good Name, Don’t Be A Victim Strategies to Avoid Identity Theft and Fraud Teresa Muench"— Presentation transcript:

1 Take Charge of Your Good Name, Don’t Be A Victim Strategies to Avoid Identity Theft and Fraud Teresa Muench

2 QUIZ Without looking, on a scrap of paper write down EVERYTHING you have in your wallet and / or purse or that you left in your car that has ANY IDENTIFYING INFORMATION: Cards Checks Bills EVERYTHING Bank statements Financial receipts or statements

3 What is Identity Theft Identity Theft and Assumption Deterrence Act of 1998 It’s a federal crime when someone, “knowingly transfers or uses, without lawful authority, a means of identification of another person with the intent to commit or aid to abet any unlawful activity that constitutes a violation of federal law, or that constitutes a felony under any applicable state or local law.”

4 Identity Theft Statistics 69% of Americans surveyed are concerned about their credit card info being hacked 2012 financial losses totaled $25 billion some reports twice that high 519 million financial records were stolen 110 million Americans have had their data exposed FTC receives 6,000 complaints/week 290,000/year

5 ID Theft…Are You At Risk? 1 in 28 e-mails contains a virus 54,000 security attacks occur each hour Dangerous Spam: often times infected with viruses or aimed at defrauding businesses or consumers Electronic Tax Filing Phony holiday shopping websites 31% of the victims know their perpetrator

6 How Do Identity Thieves Get Your Personal Information? Stealing wallets, purses, and mail Hacking into an organization’s computers Shoulder surfing Stealing credit card statements, pre-approved credit offers, tax information Public WiFi Stealing medical records

7 How Do Identity Thieves Get Your Personal Information? Change of address forms Camera Phones Outside sources you invite into your home Dumpster diving Diverting mail Phishing/Smishing/Doxing Corporate Computer Hacks Information is everywhere!


9 To: From: "" Subject: Verify Your eBay Account Date: Wed, 07 Jul 2004 04:37:52 +0200 Dear eBay user, You are urged to establish your proof of identity with ID Verify - an easy way to help others trust you as their trading partner as our service quality is changing. The process takes about 5 minutes to complete and involves updating your information over a secure connection. When you're successfully verified, you will receive an ID Verify icon in your feedback profile. This feature applies to residents of the United States and U.S. territories (Puerto Rico, US Virgin Islands and Guam), Europe (EU), Japan and Australia. Fee: Verification is free of charge and is valid until your name, home address or phone number change. Click here and ID Verify NowClick here and ID Verify Now, help us improve the service we are providing to our customers. Note: After successful verification, you will not be able to modify your contact information for 30 days. Also, the ID Verify icon is used for 3 different verification processes. Verisign provides individual verification on GeoTrust, Inc. is used for the verification of certain businesses selling on Deutsche Post is used for the verification of German members on Warning: Failure to Verify your ID may result in Account Suspension.Verify your ID Regards, Safeharbor Department eBay, Inc. Copyright © 1995-2004 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.User AgreementPrivacy Policy home | pay| register| sign in/out | services | site map | helphomepayregistersign in/outservicessite maphelp


11 To: From: "" Subject: Don't lose your MSN Hotmail account! Date: Tue, 06 Jul 2004 09:01:01 -0100 Don't lose your MSN Hotmail account! As a valued customer, we want to remind you that if you don't sign in to MSN® Hotmail® for 30 days, your account becomes inactive and: You will lose all messages and attachments in your Inbox and other folders All of your incoming e-mail will be rejected You will lose all contacts in your Address Book This information cannot be recovered*, so make sure you sign in at least once a month. To avoid this hassle, you can subscribe to MSN Hotmail Extra Storage, which exempts you from this inactivity policy and lets you enjoy more freedom. It's the smartest way to help prevent the loss of all the important information in your MSN Hotmail account. Hotmail Extra Storage also includes: 10MB of Hotmail storage — five times the storage of a free Hotmail account Larger attachments — send and receive attachments of up to 3MB per message Virus scanning & cleaning — McAfee® Security virus solution scans incoming attachments** There are multiple plans to choose from, starting at just $19.95*** per year. So sign up for Extra Storage today! ----------------------------------------------------------------------------------------- Other updates for Hotmail users Here are a couple things you can do to improve the security of your MSN Hotmail account: Sign out of Hotmail when you finish a session or before you go to another Web page by clicking Sign Out in the upper right corner of any Hotmail page. Keep your browser and Internet software updated. Web browsers, such as Internet Explorer®, often provide updates that deliver enhanced security features and resolve security issues. There are multiple plans to choose from, starting at just $19.95*** per year. So sign up for Extra Storage today! *An account can be reactivated (and retain the same alias) if the member signs into the account within 90 days of when the account first became inactive. However, the folder contents and Address Book entries cannot be restored. **Hotmail utilizes McAfee Security virus scanning solution to scan all attachments on incoming e-mail messages, and virus cleaning is provided for infected attachments for MSN Extra Storage subscribers. Please note: The virus scanner may not be able to detect all known viruses and variants, and not all viruses can be cured. The e-mail virus scanning service is not available when accessing Hotmail through Outlook® Express. ***Annual fee plus applicable taxes. You must agree to the MSN Subscription Agreement to access the service. A valid major credit card is required. The then-current annual price for MSN Extra Storage will be automatically charged to your credit card until you cancel your subscription or select an alternative plan. Available only for personal non-commercial use. This offer applies to U.S. Residents only. Prices subject to change. As a Hotmail member, you have received this e-mail to inform you of updates, changes to the Hotmail service, or special news and information from MSN. Our policy has always been to send e-mail messages only to announce such information, and we'll continue to honor this policy. If you do not wish to receive Hotmail member letters, you may close your Hotmail account. Thank you for being a Hotmail member. Read the MSN Privacy Policy. Please do not reply to this e-mail, as this is an unmonitored alias. If you have general questions regarding your Hotmail account, please click Help in the upper right corner for Hotmail’s comprehensive online help. Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USAclose your Hotmail accountMSN Privacy Policy

12 What Do Identity Thieves Do With Your Information? Credit Fraud: 26% Phone / Utilities Fraud: 18% Bank Fraud: 17% Employment Related Fraud: 12% Government Documents / Benefits Fraud: 9% Other: 36% Illegal / Criminal Medical Internet / E-mail

13 What Do Identity Thieves Do With Your Information? Take out an auto loan in your name Establish cell phone or utilities in your name Use debit cards to drain your bank accounts Open a bank account in your name and write bad checks against that account Give your name to police during an arrest Get medical treatment Commit a felony

14 How Do I Know If I Am A Victim Of Identity Theft? Unable to obtain credit Don’t receive bills in the mail Get calls from creditors Receive credit cards that you did not request

15 How Do I Know If I Am A Victim Of Identity Theft? Unauthorized charges on your credit card or debit card Unknown withdrawals from your checking or savings accounts Notice of unfamiliar entries on your credit report Explanation of Benefits for services you don’t recognize

16 How Can I Minimize My Risk? Clean your purse and / or wallet Only carry what you need in your purse or wallet Don’t carry: Social Security Card Health Insurance Card (unless…) Pay stubs Bills and Receipts Homework: Clean your purse and / or wallet Photocopy both sides of ALL the contents in the event it is stolen Put the photocopy in a safe

17 How Can I Minimize My Risk? Don’t write your Social Security Number on checks Don’t write account numbers on checks Lock your purse and / or wallet when at work, traveling, or shopping. Only shop on-line with companies providing secure transactions Create effective passwords Add extra security/passwords to your accounts, if available

18 Passwords Use passwords on credit card, banking, utility, retirement accounts, webcams Avoid easily guessed passwords like: Mother’s maiden name Your birth date Last four digits of your Social Security Number Phone Number Street name

19 How Can I Minimize My Risk? Know to whom you are giving the information Who initiated the call? If unsure, call them back Don’t be a courtesy victim Thieves pose as: Bank Representatives Internet Service Provider Governmental Agents Don’t be scared or taken in by those with aggressive sales pitches or fraudulent investment “opportunities”

20 How Can I Minimize My Risk? Only use reputable websites for online purchasing Use one card for all online purchases Clean up your social media accounts, strip away all personal information Make certain your firewalls and anti-virus programs are up to date on your computers Don’t click on text message links without knowing the sender

21 How Can I Minimize My Risk? Review all medical bills for dates of service and doctor visits Review insurance statements Prescriptions labels

22 To Share or Not To Share Before revealing personal information, ask: Is this information required by law? Why do you need it? Will my information be shared with others? What happens if I don’t provide it? Are there other alternatives? How will you protect my information to ensure it isn’t stolen? Required by employers, financial institutions, governmental agencies, and businesses for credit checks

23 To Share or Not To Share… That Is The Question Opt Out Direct Mail: Unsolicited Credit Offers: 888-567-8688 Telemarketing: 888-382-1222 Home phone and cellular phone, separately Re-up every five years

24 How Can I Minimize My Risk Equifax: 800-525-6285; P.O. Box 740241, Atlanta, GA 30374 Experian: 888-397-3742; P.O. Box 9532, Allen, TX 75013 TransUnion: 800-680-7289; P.O. Box 6790, Fullerton, CA 92834

25 How Can I Minimize My Risk The credit report contains information about: Where you work and live Lines of credit in your name Credit payment history Whether you have been sued, filed for bankruptcy, been arrested Prevent Access to your Credit Reports Fraud Alerts (90-day) 1-800-525-6285 - Equifax Fraud Credit Freeze (Lock & Unlock for approx $10 each) Varies by State

26 The Benefits of Quick Discovery 30-60: average number of hours victims spend resolving their ID Theft problems No out-of-pocket expenses were incurred by 67% of victims who discovered the misuse of personal information within five months of the start of abuse 76% of victims who discovered the abuse within one month spent fewer than 10 hours to resolve the problem

27 How Can I Minimize My Risk? Buy a cross shredder Shred Receipts Bills Magazine address labels (outside AND inside labels) Pre-approved credit card offers EVERYTHING Buy a safe and lock important papers inside Buy Identity Theft Insurance

28 A Word On Mail… Pay attention to billing cycles Follow up with creditors if bills don’t arrive on time Guard your mail Deposit outgoing mail in post office collection boxes Promptly remove mail from your mailbox Consider using a secure or lockable mailbox at home Consider opening a Post Office Box Homework: Get a calendar and write down when bills arrive for one month.

29 If You Are A Victim: Step #1 Contact one of the 3 major credit bureaus: Equifax: Experian: TransUnion: Place a Fraud Alert on your credit report Initial alert: remains for 90 days Extended alert: remains for 7 years

30 If You Are A Victim: Step #2 Close any fraudulent accounts by speaking with someone in the fraud or security department Bank accounts Credit and debit cards Cell phone Loans Follow-up in writing Provide copies (not originals) of documentation

31 If You Are A Victim: Step #3 File a complaint with the Federal Trade Commission (FTC) -0014-identity-theft -0014-identity-theft 877.ID.THEFT (or TTY 866.653.4261) Complete an Identity Theft Affidavit

32 If You Are A Victim: Step #4 File a police report Preferably in the community where the identity theft occurred Create ID Theft Report (police report + Affidavit) create-identity-theft-report create-identity-theft-report

33 If You’re a Victim Theft involving Social Security Number Report to SSA’s Fraud Hotline at 1-800-269-0271 Also call SSA at 1-800-772-1213 to verify earnings and request copy of Social Security Statement. Similarly, contact your State Retirement System, as necessary. Under certain circumstances, you can request a new SSN

34 Resolving Problems Additional Help State Office of the Attorney General U.S. Federal Bureau of Investigation

35 Resolving Problems Fair Credit Reporting Act (FCRA) Establishes procedures for correcting mistakes Information providers (banks, creditors) responsible for correcting inaccurate or incomplete information Credit bureaus must investigate disputes, usually within 30 days Disputed information that cannot be verified must be deleted Erroneous information must be corrected Inaccurate information must be deleted Unauthorized charges to your credit card limited (in most cases) to $50 per card Disputes MUST be in writing Include copy of police report with your dispute letter

36 Resolving Problems Electronic Fund Transfer Act Provides protections for transaction involving ATM or debit cards or other means of electronic transfer. Report theft/loss immediately! If you report within two business days, your liability is limited to $50. If you report within 2 – 60 days, you may be liable for up to $500. You may be completely liable if not reported within 60 days. NOTE: VISA and MasterCard have agreed to limit liability for unauthorized use of VISA and MasterCard debit cards to $50, regardless of time.

37 Resolving Problems Fair and Accurate Credit Transaction (FACT) Act of 2003 Free credit report once a year Notification before any negative information is posted to your credit report Access to any documents related to fraud Requires merchants to truncate account numbers on receipts by 2007

38 Resolving Problems October 2014 President Obama unveiled “Buy Secure” FTC has new tools to help consumers Easier way to report ID Theft and repair damage Dept. of Justice, Commerce and Homeland Security now providing info and resources Public an private initiative more comprehensive

39 NEA Member Benefits Does not share information with third parties Vendors do not share information Credit inquiries require member’s approval Data is protected via secure Internet link Consumer information and resources available at Wells Fargo Discover California Casualty

40 Conclusion Your Identity is an asset that deserves special protection Identity theft will continue as long as thieves exist Prevent iD Theft as best as you can Physical & Computer Protection..SHRED IT! Monitor Activity Review Credit Reports, accounts, mail, etc. Pass it on!

41 Resources Equifax: Experian: TransUnion: Teresa Muench

42 Questions?

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