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The Eye in the Sky: Best Practices in Surveillance in a Hotel & Casino Environment Presented by: Jessie Beaudoin, CPO, CSP Director of Security & Surveillance.

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Presentation on theme: "The Eye in the Sky: Best Practices in Surveillance in a Hotel & Casino Environment Presented by: Jessie Beaudoin, CPO, CSP Director of Security & Surveillance."— Presentation transcript:

1 The Eye in the Sky: Best Practices in Surveillance in a Hotel & Casino Environment Presented by: Jessie Beaudoin, CPO, CSP Director of Security & Surveillance Downtown Hotel & Casino, Las Vegas June 24, 2014

2 Surveillance Mission and Vision Statements Mission Statement The Surveillance Department pro-actively protects the assets and profpp-making ability of The corporation. We provide maximum deterrence, rapid detection and immediate Response to: the cheating of our games, theft of our property, harm to our employees and guests, and losses due to inefficiency of operation. Department Vision Statement The Surveillance Department strives to be a vital and respected component in protecting The assets and profit-making ability of the corporation. We are committed to recruiting and retaining a highly trained and motivated staff who will establish this department’s reputation as an industry leader in minimizing liability, protecting against loss, and eliminating crime on our property.

3 Digital Surveillance Room

4 Security & Surveillance Roles GAMING MANAGEMENT GAMING MANAGEMENT SURVEILLANCE SURVEILLANCE SECURITY & LOSS PREVENTION SECURITY & LOSS PREVENTION INVESTIGATIONS INVESTIGATIONS

5 Surveillance Responsibilities GAMING PROTECTION GAMING PROTECTION TABLE GAMES TABLE GAMES BLACK JACK BLACK JACK CRAPS CRAPS CARIBBEAN STUD POKER CARIBBEAN STUD POKER LET IT RIDE LET IT RIDE ROULETTE ROULETTE TABLE GAMES PERSONNEL TABLE GAMES PERSONNEL

6 Gaming Protection SLOT AREAS SLOT AREAS MACHINES MACHINES COIN DROP COIN DROP HARDCOUNT HARDCOUNT CHANGE BOOTHS & ATTENDANTS CHANGE BOOTHS & ATTENDANTS GUESTS GUESTS

7 Gaming Protection REGULATORY AGENCIES REGULATORY AGENCIES - GAMING BOARDS & COMMISSIONS ENFORCEMENT ENFORCEMENT INVESTIGATIVE INTELLIGENCE INVESTIGATIVE INTELLIGENCE TECHNICAL SUPPORT TECHNICAL SUPPORT FEDERAL LAW ENFORCEMENT FEDERAL LAW ENFORCEMENT LOCAL LAW ENFORCEMENT LOCAL LAW ENFORCEMENT CRIMES OTHER THAN GAMING CRIMES OTHER THAN GAMING

8 Back of the House Investigations COMMON AREAS COMMON AREAS PUBLIC ACCESS PUBLIC ACCESS FRONT DESK FRONT DESK BARS & RESTAURANTS BARS & RESTAURANTS RETAIL RETAIL GAMING GAMING

9 Back of the House Investigations NON - PUBLIC AREAS NON - PUBLIC AREAS SHIPPING & RECEIVING SHIPPING & RECEIVING STORAGE STORAGE MAIN CAGE MAIN CAGE COUNT ROOM COUNT ROOM EMPLOYEE BANK EMPLOYEE BANK

10 Scope of Surveillance System and Equipment CAMERA MATRIX CAMERA MATRIX TOTAL CAMERAS- the PTZ vs. Fixed TOTAL CAMERAS- the PTZ vs. Fixed COVERT EQUIPMENT (Maxview, spy cam, etc.) COVERT EQUIPMENT (Maxview, spy cam, etc.) RECORDING FORMAT RECORDING FORMAT ONE TO ONE ONE TO ONE QUADS QUADS MULTIPLEXED MULTIPLEXED VIDEO TAPES VIDEO TAPES DIGITAL RECORDING DIGITAL RECORDING

11 Surveillance Standards 24 hour continuous video recording of all games, slots, back of house and financial areas 24 hour continuous video recording of all games, slots, back of house and financial areas All disputes must be reported to surveillance and should be reviewed prior to resolution or payment is made. All disputes must be reported to surveillance and should be reviewed prior to resolution or payment is made. Maintain a report for recovery of funds made by the review process and include error procedure recoveries. Maintain a report for recovery of funds made by the review process and include error procedure recoveries.

12 What we deal with in Casinos- Casino Security & Surveillance Incidents Non-Gaming Incidents (Intoxication, Fights, Push door thefts, opportunity thefts, employee theft, credit card fraud, identity theft, auto burglary, vandalism, soliciting, etc.) Non-Gaming Incidents (Intoxication, Fights, Push door thefts, opportunity thefts, employee theft, credit card fraud, identity theft, auto burglary, vandalism, soliciting, etc.) Gaming Incidents (Cheating at Gaming, Counterfeit materials, external/internal theft, etc.) Gaming Incidents (Cheating at Gaming, Counterfeit materials, external/internal theft, etc.) Employee Internal Theft Employee Internal Theft

13 Employee Theft

14 Statistics show that the biggest and most consistent threat to the profitability of a company are the employees. Statistics show that the biggest and most consistent threat to the profitability of a company are the employees. The Association Of Certified Fraud Examiners estimates that almost a trillion dollars is lost to occupational fraud and abuse annually. The Association Of Certified Fraud Examiners estimates that almost a trillion dollars is lost to occupational fraud and abuse annually. The association of Certified Fraud Examiners state that the average organization loses more than $12 per day per employee or about 8% of its total annual revenue to fraud and abuse committed by its own employees. The association of Certified Fraud Examiners state that the average organization loses more than $12 per day per employee or about 8% of its total annual revenue to fraud and abuse committed by its own employees. For an organization of 3300 employees, that amounts to $10,000,000 annually. For an organization of 3300 employees, that amounts to $10,000,000 annually. 14 Costs of Employee Theft

15 15 The Perpetrators Who Are They?

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27 Best Practices in Gaming

28 Best Practices Ensure strong policies and procedures in every department and they should be updated on a regular basis. Ensure strong policies and procedures in every department and they should be updated on a regular basis. Proper inventory of all materials and supplies in every department. When materials or supplies are missing, it should be noticed in a timely manner and reported. Proper inventory of all materials and supplies in every department. When materials or supplies are missing, it should be noticed in a timely manner and reported. Establish effective communication with outside departments. They can be your best line of defense. Establish effective communication with outside departments. They can be your best line of defense. With the help of Security, implement routine employee bag checks at all exit points. With the help of Security, implement routine employee bag checks at all exit points.

29 Best Practices Implement Internal Theft and Fraud Awareness classes and make them mandatory for all key Management. If possible, make the classes specific to each department. Implement Internal Theft and Fraud Awareness classes and make them mandatory for all key Management. If possible, make the classes specific to each department. Implement Compliance Training Classes for key Management. These will cover subjects like conflicts of interest, what constitutes “corruption”, and illegal gratuities. Implement Compliance Training Classes for key Management. These will cover subjects like conflicts of interest, what constitutes “corruption”, and illegal gratuities. Use of an Anonymous Employee Hotline- Use of an Anonymous Employee Hotline- “Whistleblower Hotline”.

30 Best Practices If there is a potential case of employee theft that can’t be backed up with sufficient video coverage, the employee should be interviewed rather then the case dropped and closed. If there is a potential case of employee theft that can’t be backed up with sufficient video coverage, the employee should be interviewed rather then the case dropped and closed. Send key employees to Interviewing and Interrogation classes. Send key employees to Interviewing and Interrogation classes. Do random “sting” investigations of employees. Examples- Room setups, lost and found set ups, secret shopping, etc. Do random “sting” investigations of employees. Examples- Room setups, lost and found set ups, secret shopping, etc. Create employee incentive programs for information leading to detection of employee theft. Create employee incentive programs for information leading to detection of employee theft.

31 Best Practices Schedule regular Audits of every department. Try to audit at least two departments per month. These are very useful to management and helps identify weaknesses, vulnerabilities, coaching opportunities, etc. Schedule regular Audits of every department. Try to audit at least two departments per month. These are very useful to management and helps identify weaknesses, vulnerabilities, coaching opportunities, etc. When necessary, use covert (hidden) cameras in public “shared” work areas without cameras. Ensure not to violate any privacy issues. When necessary, use covert (hidden) cameras in public “shared” work areas without cameras. Ensure not to violate any privacy issues. Conduct random surprise employee bank audits. Run a check of all sales and ensure the bank doesn’t have a variance. Conduct random surprise employee bank audits. Run a check of all sales and ensure the bank doesn’t have a variance. Analyze statistical information for red flags (Data-Mining) Examples- table game reports, slot reports, cashier over/short reports, cost of sale reports, etc. Analyze statistical information for red flags (Data-Mining) Examples- table game reports, slot reports, cashier over/short reports, cost of sale reports, etc.

32 That concludes the presentation Questions and Answers


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