2. Contents… About insurance Insurance Policy Terms Types of Claims Documents Required for Claiming How to claim How and where to check claim status Important Contact details Insurance Blog

3. The Challenge, which went on to be a Rage…….. It was criticized by many, doubted by all, competitors were on its Toes...But we stood by our ground and challenged...- CLAIM SETTLEMENT OF 3DAYS...currently we have more than 10000 happy customers whose claims have been settled in a record time and over 1.5crore premium paid only for settled claims till date. The challenge now has become a RAGE all across, the word Insurance @ sangeetha has become more of a Brand name tagline. Customers who purchase mobiles @ Sangeetha are assured of tension and hassle free claim settlement process. a one point of contact to submit and claim documents, lots of hardworking manpower working only on the claim process and standing by the challenge of 3day claim settlement. The insurance offered @ sangeetha covers for 1year under - THEFT,LIQUID & WATER DAMAGE. Come and join the Rage, The Happy club of sangeetha which has more than 10,000 satisfied and proved customers whose claims have been settled in a record time.

4. Insurance policy Insurance is provided by – Oriental Insurance Company All decisions are subject to approval / rejection by OIC only Universal Insurance Brokers ( UIB ) – Are the agents who check and collect the documents to process the insurance claims, They have been appointed by OIC Terms of depreciation - ON ALL CLAIMS(INCLUDING REPAIR) 0- 90 days – 5% 91 – 180 days – 25% Above 180 days – 50% Less / excess – 5% of the claim amount or min 200rs. For theft claims valued above Rs.15000 FIR is compulsory, and documents should be submitted within 48hrs of Incident

5. Types of Claims

6. For Theft Claims – Documents Required All Theft claim Documents must be Submitted within 48hrs of Incident The documents Required are – 1.Original Invoice – Sangeetha Bill 2.Police Acknowledgement copy – get the documents signed and acknowledged by the police station ( to mention the IMEI and model name in the documents is a must ) 3.FIR – First Information Report – required from the police station for only handsets which are above 15000 value 4.Insurance Claim form 5.Imei and Sim Card block form – To be signed and stamped by the operator – eg- airtel, vodafone, idea,bsnl,etc.. 6.All claim forms available for download in www.sangeethamobiles.com www.sangeethamobiles.com

7. Types of Claims For Water & Physical Damage – Documents required All Claims forms for Water and Physical Damage should be submitted within 7 days of incident Documents required are – 1.Original Invoice – Sangeetha Bill 2.Service centre Estimate letter – Given by the service centre Appointed by Sangeetha Mobiles 3.Insurance Claim Forms – to be filled by the customer 4. All claim forms are available for download @ www.sangeethamobiles.com

8. How to Claim? Step 1- Download the documents from www.sangeethamobiles.comwww.sangeethamobiles.com Step 2- Get the Police acknowledgement from the area police station signed and stamped ( FIR must for value rs.15000 onwards ) – To be submitted within 48hrs of incident Submit all documents to Sangeetha Mobiles Insurance Hubs located below For Bangalore – M/S Sangeetha Mobiles, #47, J.C.Road,next to Minerva restaurant For Rest of Karnataka – Submit it to the nearest Sangeetha store of purchase or courier it to – Universal Insurance Brokers services pvt.ltd,#304,commerce house, 9/1 Cunningham road,bangalore-560052 For Hyderabad – M/S Sangeetha Mobiles Pvt.Ltd, #3-6-563/a, Vishawa Bhavan ( next to gayatri Bhavan restaurant ) Himayathnagar, Hyderabad – 500029 For Chennai – M/S Sangeetha Mobiles Pvt.Ltd, old # 93, new #34,1 st floor, ellaiyamman colony,Teynampet, Chennai-600018 Note – Once after Submitting the documents, A claim Number & Loss Voucher will be given, which can be used for further follow up and later get the claim once its approved For Theft Claims - Procedure For Submitting documents

9. How to Claim? For Water & Physical Damage Claims - Procedure For Submitting documents Step 1 – Download documents from www.sangeethamobiles.comwww.sangeethamobiles.com Step 2-Visit the Service centre Hub Appointed by Sangeetha Mobiles for Insurance repairs & estimate collection For Karnataka – M/S Mobile Seva, #B125,6 th main rd,jayanagar 4 th block, near Nandini hotel, Bangalore – 560011 For Hyderabad – M/S Sree Communication, #3-6-563/a, Vishawa Bhavan ( next to gayatri Bhavan restaurant ) Himayathnagar, Hyderabad – 500029 For Tn – M/S Global Communications, located In any of Sangeetha stores located across TN, Step 3- Collect the service estimate from service centre Step 4 - Submit all documents to Sangeetha Mobiles Insurance Hubs ( Mentioned in earlier slide ) Note – Once after Submitting the documents, A claim Number & Loss Voucher will be given, which can be used for further follow up and later get the claim once its approved

10. How to check Claim Status? Claim status can be checked On our website – www.sangeethmobiles.com www.sangeethmobiles.com Or – Type – Insurance and send to 56006111 Or mail to support@sangeethamobiles.com / ik@universalinsurnce.co.in ( mention your claim number, imei number, date of submitting documents & reason for claim )support@sangeethamobiles.com ik@universalinsurnce.co.in All Claim approvals are also uploaded in our website www.sangeethamobiles.com everyday and the system will generate a SMS to the customer once its uploaded in website informing about the status www.sangeethamobiles.com

11. Important contact details Documents collection point contact – For Karnataka – Ashwin 9900297048 / 08026707111 For Hyderabad – Subhash 9347144476 For Chennai – Vasanth 9962044444 Insurance Service point contact – For Karnataka – Mobile seva 9611148999/9886151121 For Hyderabad – Sree Communications 9985531666,9985931666 For Chennai – Global communciations - 9962044444