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Putting The iPad to Work In The Field Sept 27 th, 2012.

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Presentation on theme: "Putting The iPad to Work In The Field Sept 27 th, 2012."— Presentation transcript:

1 Putting The iPad to Work In The Field Sept 27 th, 2012

2 Speakers Vidya Chadaga Director of Product Marketing ServiceMax Inc. Sarah Howland Editor In Chief Field Technologies

3 Agenda ServiceMax  Rugged Devices vs Smart Devices  Mobile App Revolution  Field Service & iPad Adoption  ServiceMax Mobile Field Technologies  Case Studies ServiceMax  Rugged Devices vs Smart Devices  Mobile App Revolution  Field Service & iPad Adoption  ServiceMax Mobile Field Technologies  Case Studies

4 Goodbye Rugged Devices, Hello Smart Devices! Less up-front investment Business & life interconnected Can be ruggedized Cool-factor with zen-like experience Brand image Less up-front investment Business & life interconnected Can be ruggedized Cool-factor with zen-like experience Brand image ↓Single-use device ↓Inflexible ↓Expensive ↓Bulky and cumbersome ↓Training needed ↓Single-use device ↓Inflexible ↓Expensive ↓Bulky and cumbersome ↓Training needed

5 It’s an App-Centric World!

6 What’s Driving the Adoption? Device cost and availability User adoption and ease of use Improved operational metrics and revenue generation Architecting the customer experience Increased employee collaboration Device cost and availability User adoption and ease of use Improved operational metrics and revenue generation Architecting the customer experience Increased employee collaboration

7 Field Service Techs Love Mobile Apps Why? Because it delights customers!

8 What Delights Field Service Customers?  Exact appointment times  Customer tolerance for 4-8 hour windows is evaporating  A rapid response  Meet or exceed SLA times  First visit fix  Fast resolution and no return visit required  Knowledgeable field technician  Right person with the right skills and right parts  Fast and accurate billing  Audit trail, time stamp arrivals/ departures, signature approvals

9 Mobility Delivers This Delight!

10 Mobile Field Service Adoption  Spending 

11 Key Service Metrics

12 Mobility becomes even more critical 3 3 Mobility impacts on revenue 2 2 Mobility impacts on effectiveness 1 1 Mobility impacts on productivity

13 Transform the Service Lifecycle to Achieve Value-driven Outcomes MobileCloudSocial

14 The Complete End-to-End Cloud-Based Field Service Solution

15 ServiceMax Mobile on-demand, anytime, anywhere Smart Phones iPad Laptops

16  Calendar view of work orders and associated tasks  GPS route planning and step-by-step driving directions  Invoicing with on-the-spot signature capture  Real-time collaboration and problem resolution via ServicePulse and FaceTime  Calendar view of work orders and associated tasks  GPS route planning and step-by-step driving directions  Invoicing with on-the-spot signature capture  Real-time collaboration and problem resolution via ServicePulse and FaceTime ServiceMax Mobile for iPad Signature capture Calendar GPS

17 Joe, the Plumber

18 ServiceMax Mobile for iPad Visit or the Apple iTunes Store Try it for Free!

19 Top 5 Reasons to Embrace Smart Devices 5 5 Stay on top of everything! 4 4 Handle escalations as they happen 3 3 Provide timely product service 2 2 Help your customers anywhere anytime 1 1 Fix it the first time around

20 Speakers Vidya Chadaga Director of Product Marketing ServiceMax Inc. Sarah Howland Editor In Chief Field Technologies

21 McKinley Equipment Corp Overview McKinley Elevator sells, installs, and repairs home elevators, wheelchair lifts and stair chairs McKinley Equipment sells, installs, and repairs loading dock, warehouse, and commercial doors What’s their solution? Using ServiceMax software on the iPad3 to replace paper work orders and invoices Why the iPad? Low cost Built-in signature capture

22 Redlands Police Department Overview Police department serving Redlands, CA What’s their solution? Using iPads and a mobile GIS application to replace vehicle-mounted laptops Why the iPad? Lower cost solution turned rugged via OtterBox cases Minimal training

23 The City Of Corpus Christi Overview: 26 divisions within the city, including utilities crews, streets crews, garbage crews, etc., 1,500 field workers What’s their solution? Corpus is currently migrating all of its field workers from a variety of devices including Dell, BlackBerry and Psion to the iPad Why the iPad? Field workers were demanding it Creates buy-in, makes deployment easier

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