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Through October 31, 2014 OFAP Statistics. Case Volume.

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Presentation on theme: "Through October 31, 2014 OFAP Statistics. Case Volume."— Presentation transcript:

1 Through October 31, 2014 OFAP Statistics

2 Case Volume

3 Volume Remains Steady

4 Requests by Servicer

5 Case Flow *Includes cases later withdrawn by the servicer

6 Participation

7

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9 Raw Participation Rate: Includes all cases in which a notice was sent and the fee deadline has passed Adjusted Participation Rate: Excludes cases with wrong numbers and deceased grantors if no successor is identified

10 Conferences

11 Adjourning Conferences  In 2,169 cases, the parties have met at least once  In 62% of those cases, the parties have met twice  In 24% of those cases, the parties have met more than twice

12 Outcomes

13 Agreement Rate Holding Steady *Pre-conference settlements through May 2014 tracked as no agreement cases

14 Agreements to Retain Home Retention (739) Permanent Modification (129) Trial Period Plan (403) Forbearance Agreement (78) Reinstate or Payoff (110) Repayment Plan or OHSI (19)

15 Agreements to Surrender Non- Retention (141) Short Sale or DIL (76) Forbearance Agreement (48) Voluntary Surrender (14) Cash for Keys (3)

16 Satisfaction of Participants  98% of servicers gave the OFA Program a neutral or better rating  79% of homeowners were satisfied or very satisfied with the OFA Program  95% of homeowners would recommend the OFA Program to another

17 Satisfaction of Participants  92% of homeowners found the housing counselor helpful or very helpful  94% of homeowners were satisfied or very satisfied with the facilitator  87% of servicers were satisfied or very satisfied with the facilitator

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