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1 Digium Confidential Switchvox It’s More than a Phone System - It’s a Better Way to Communicate.

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Presentation on theme: "1 Digium Confidential Switchvox It’s More than a Phone System - It’s a Better Way to Communicate."— Presentation transcript:

1 1 Digium Confidential Switchvox It’s More than a Phone System - It’s a Better Way to Communicate

2 2 Digium Confidential Find out How Switchvox is a Better Way to Communicate: Today’s Topics: Who is TRACI.net? Who is Digium? What is Switchvox? Switchvox Benefits Switchvox Features Switchvox TCO Switchvox Resources

3 3 Digium Confidential Who is TRACI.net?

4 4 Digium Confidential TRACI.net is one of the largest privately held voice service providers in the state of Florida. Founded in 1987 TRACI.net has adapted to the ever- changing Communications Industry. TRACI.net hosted VoIP services give small to midsized businesses the ability to compete in today’s technology heavy world without significant financial investment. TRACI.net VoIP services bring your PBX to the Cloud, allowing you to use phones anywhere with a high speed Internet connection.

5 5 Digium Confidential TRACI.net is more than a hardware vendor, we offer turnkey telephony solutions. As a digium Switchvox Partner we sell all Switchvox PBX Appliances. TRACI.net also provides Virtual Switchvox PBX solutions, eliminating the need to buy the PBX appliance. TRACI.net also can eliminate the need for your traditional telephone service provider by delivering your phone lines virtually via SIP.

6 6 Digium Confidential TRACI.net offers big savings in you monthly phone service bill. Not to mention, you have one monthly bill for all your telecommunications needs. TRACI.net also offers personal customer care leaving behind the long hold times of traditional telephone companies. Cutting edge technology, great customer care, local and long distance savings! In case you were wondering.... TRACI is an acronym for TRANSMIT, RECEIVE, AND COMMUNICATE INFORMATION.

7 7 Digium Confidential Who is Digium?

8 8 Digium Confidential Digium is the Developer and Maintainer of Asterisk, the world’s most widely deployed Open Source Communications Project

9 9 Digium Confidential Digium’s Business Breakdown Digium Products

10 10 Digium Confidential Switchvox - provides a full-featured Unified Communications system at a price SMBs can afford. Ease-of-use operation Sophisticated features Integration with desktop tools/applications Local Support Supports up to 400 users Digium’s Business Phone System

11 11 Digium Confidential Why Switchvox? All features included Many products in one Interoperability No vendor lock-in Lowest TCO and Impressive ROI

12 12 Digium Confidential What our Customers are saying: “Switchvox gives us the ability to better understand our customer service and sales processes. It has already helped us to identify some ways to streamline Our customer service and sales processes. This is a great system.” Carin Obad – General Manager/CTO Highland Products Group

13 13 Digium Confidential Interoperability Built-on open standards and protocols Easily integrates with existing phones, networking hardware, and third-party business applications Reduces costly upgrades by supporting existing networks.

14 14 Digium Confidential Switchboard Control from Endpoints EASY TO USE “I have used TRACI.net for two deployments so far and the simplicity and quality of service is fantastic. One of the biggest hurdles in deploying a new technology is user acceptance. Our users have really embraced the new technology and have nothing but good things to say about TRACI.net. From a support standpoint TRACI.net support is fantastic and personal. I highly recommend TRACI.net to anyone looking to deploy a voice over IP solution.” John Orlando - Directory of IT Services Smart Cremations “I have used TRACI.net for two deployments so far and the simplicity and quality of service is fantastic. One of the biggest hurdles in deploying a new technology is user acceptance. Our users have really embraced the new technology and have nothing but good things to say about TRACI.net. From a support standpoint TRACI.net support is fantastic and personal. I highly recommend TRACI.net to anyone looking to deploy a voice over IP solution.” John Orlando - Directory of IT Services Smart Cremations

15 15 Digium Confidential Many Products in One

16 16 Digium Confidential Key Switchvox Features

17 17 Digium Confidential The Switchboard - An Interactive, Real-Time Display of Your Switchvox Calls

18 18 Digium Confidential Game-Changing Fixed Mobile Convergence Work where and how you want to work Converge up to 5 phones with your Switchvox extension at no additional cost Maintain your presence no matter which phone you are using Supports any phone and connection – VoIP, analog, and mobile The InCall Menus allow for seamless transfers and recording of calls from any phone Converge up to 5 phones with your Switchvox extension at no additional cost Maintain your presence no matter which phone you are using Supports any phone and connection – VoIP, analog, and mobile The InCall Menus allow for seamless transfers and recording of calls from any phone

19 19 Digium Confidential Switchvox Mobile Applications Make Calls on Your Mobile Phone from Switchvox Access Call Rules, Voic , Directory and More Supported on iPhone and Blackberry Smartphones

20 20 Digium Confidential Detailed Reporting Create actionable items to service your callers based on data retrieved from the built-in Switchvox reports and logs

21 21 Digium Confidential Switchvox Reports and Logs See logs on all of your call and types of services Export log data to Excel or in an XML-friendly output Easily integrate with the API Automatically trigger events based on log/report data Staff your queues based on detailed reporting information See logs on all of your call and types of services Export log data to Excel or in an XML-friendly output Easily integrate with the API Automatically trigger events based on log/report data Staff your queues based on detailed reporting information

22 22 Digium Confidential Microsoft Integration See your unread s, calendar appointments and more with each incoming call

23 23 Digium Confidential Call Recording Easily schedule call recordings Allow users to record on-demand Automatically export recordings to another server Easily schedule call recordings Allow users to record on-demand Automatically export recordings to another server

24 24 Digium Confidential Extend Your Phone System 3 rd Party Application Integration Available 3 rd Party Apps: – Salesforce.Com – SugarCRM – Google Maps – Switchvox Notifier – Firedialer Developer-friendly Extend API available for other third party- application integration AsteriskExchange – Switchvox Apps Category

25 25 Digium Confidential Collaboration: Conferencing – Every user can have their own conference # Video Calling – Supports HD Audio and Video Calls Chat – Built-in XMPP Server/Client Presence – See co-worker’s status Unified Messaging – voic to

26 26 Digium Confidential Built-in Call Queues/ACD Customizable Call Queues Flexible Call Routing Options No extra licensing per queue agent/manager Detailed Reporting

27 27 Digium Confidential Interactive Voice Response Highly flexible IVR Editor Supports multiple sound prompts and languages Easily integrates with the API to trigger events in third- party applications Highly flexible IVR Editor Supports multiple sound prompts and languages Easily integrates with the API to trigger events in third- party applications

28 28 Digium Confidential Why Switchvox is the Best Value

29 29 Digium Confidential Switchvox – Lowest TCO

30 30 Digium Confidential Switchvox can save you > 60%

31 31 Digium Confidential Switchvox Monthly Costs

32 32 Digium Confidential Competitive Pricing

33 33 Digium Confidential The Section 179 Deduction What is the Section 179 deduction? – Business tax deduction – Full purchase price deduction – Government incentive What is “Bonus” Depreciation? – Depreciation deduction – New Equipment purchases

34 34 Digium Confidential Switchvox – A Smarter Approach to Unified Communications

35 35 Digium Confidential For More Information visit - “Switchvox has streamlined our operation and made it much more efficient, as well as giving us the accurate reporting that we were unable to get with our previous system.” Andrew Miller – Customer Service Manager Foreclosure.com

36 36 Digium Confidential THANK YOU!


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