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DPIE Presentation May 30, 2013 C REATING THE P RINCE G EORGE’S C OUNTY D EPARTMENT OF P ERMITTING, I NSPECTIONS & E NFORCEMENT (DPIE) Rushern L. Baker,

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Presentation on theme: "DPIE Presentation May 30, 2013 C REATING THE P RINCE G EORGE’S C OUNTY D EPARTMENT OF P ERMITTING, I NSPECTIONS & E NFORCEMENT (DPIE) Rushern L. Baker,"— Presentation transcript:

1 DPIE Presentation May 30, 2013 C REATING THE P RINCE G EORGE’S C OUNTY D EPARTMENT OF P ERMITTING, I NSPECTIONS & E NFORCEMENT (DPIE) Rushern L. Baker, III County Executive

2 Issues Driving the Creation of DPIE Lengthy permitting process times Numerous locations of responsible agencies Fragmented authority/responsibility among multiple agencies Functional redundancy and duplication of effort Inconsistent plan reviews and resulting rework Inefficient manual and paper-based processes Weak code enforcement of property standards Long time to resolve code violations These issues are impediments to economic development and neighborhood revitalization. 2

3 Transformation Process Stakeholders Baker Transition Team Industry and Environmental Groups, and Business Leaders Elected Officials Staff Products Desired Outcomes SimpleTimelyPredictable Process Transformation Team Recommendations Best Practices Survey Accountability Plan 3

4 Multiple Agencies and Locations Department of Environmental Resources Department of Public Works and Transportation FIRE & EMS Health Department State Highway Administration Park and Planning Commission Washington Suburban Sanitary Commission Soil Conservation District Office of Law 4

5 DPIE Mission To promote economic development and redevelopment in Prince George’s County and protect the health and safety of County residents, businesses and visitors through highly integrated and efficient permitting, inspection and licensing services that ensure compliance with established building codes and property standards. 5

6 DPIE Goals To create a one-stop, high-quality, customer-friendly experience for permit applicants, licensees, and property owners. To deploy more fully-integrated, technology-enabled and streamlined processes to more efficiently and effectively perform project permitting, construction inspection, code enforcement, and business licensing functions. To simplify the permitting, inspection and licensing functions and make them more timely and predictable for all stakeholders. 6

7 Functions in Reconfigured Agencies DERDPW&TM-NCPPCHEALTH DPIE Sustainability Policy and Standards Environmental Policy Watershed Management Waste Management Animal Management Transportation Policy and Standards Transportation Planning and Design Transportation Construction Transit Services Highway Services Traffic Engineering and Operations Trip Center Snow Removal Regulatory Signs Comprehensive Planning Zoning Land Use Planning Historic Preservation Transportation Planning Demographic Research Urban Design Review Subdivision Review Food Service Inspections Pool/Spa Inspections Subdivision Review Health Impact Assessments Public Health Complaint Investigations Lead & Healthy Homes Monitoring Well Permits Issuance Food Service Manager Training Permit Administration Plan Review Construction Inspection Code Enforcement Business Licensing 7

8 Key Dimensions of the Transformation Organizational structure and staffing Building space and layout Process streamlining to improve efficiency and effectiveness Technology-enabled permitting, plan review, inspection, enforcement and document management Performance measurement, analysis and reporting Budget and funding sources DPIE Implementation - July

9 Organizational Structure and Staffing Consolidate staff from 9 agencies in one location Work collaboratively on permit processing, plan review, inspection, enforcement and licensing 280 DPIE staff augmented by 85 co-located staff from other County, bi-county, and State agencies Align line personnel into two functional groupings: Permitting & Plan Review and Inspections & Enforcement Group staff personnel into an Administrative Services group in the Director’s Office 9

10 DPIE Functional Organization Chart 10

11 DPIE Building Space and Layout Locate customer-facing functions on first floor of DPIE Building: Welcome Station Permit Center – Customer Service Counter – Self-Service Kiosks – Permit Intake and Issuance – Plan Screening – Walk-Thru Plan Review Special Service Suites – Homeowners – Mega Projects Business Licensing Center Cashier’s Office Customer – facing business functions located on first floor of DPIE Building – not the sixth floor! 11

12 Business Process Streamlining Significantly reduce the number of permit case types Apply standardized workflows and operating procedures Concurrent plan review across disciplines and agencies More consistent plan reviews and reduced rework Reduce time and cost of plan submission, review, revision Pre-acceptance screening of submitted plans based on comprehensive checklists of plan contents Packaged submission, review, and revision of plan documents and tracking of process steps DPIE website to be launched July 1, 2013 and will be enhanced on an on-going basis by DPIE staff Enable customers to apply on-line for selected permits and fee payment Provide access to DPIE policies, procedures, forms, checklists, other portals 12

13 Technology Initiatives ePermits Enhancements: Improve productivity of DPIE staff, precision of business processes and value of stored permit data Online Building Permit Application: Customers to complete selected permit applications electronically rather than manually Online Electrical and Special Utility Permits: Customers to complete Electrical and Special Utility permitting processes online ePlan (ProjectDox): Customers submit architectural/engineering plans online electronically and interact with permit reviewers online. Business Licensing Automation: Automate manual paper-based process by integrating business licensing with ePermits for permit/ID issuance and process/records tracking Govolution On-Line Payment: Customers pay online for permit and licensing fees by credit card or check either remotely or at a kiosk Q-nomy: Advanced queue management system to route customers for permit, license, and cashier services Wireless Internet Access: WI-FI access on first floor 13

14 Performance Measurement & Budgeting Performance Measurement and Reporting Time-series performance relative to: – Timeliness – Resource requirements (efficiency) – Quality – Outcomes (effectiveness) Cross-sectional performance relative to: – Performance between sections in the same or similar divisions (plan review, inspections, enforcement) – Performance relative to similar functional units in comparable jurisdictions Budgeting and Funding Budget defined for FY2014 as part of the General Fund (operating and capital) Current fee structure to be reviewed in FY2014 to compare fees to cost basis and comparable jurisdictions and update fees to be more appropriate and self-sustaining Subsequent budget years will convert budget to a self-sustaining DPIE Enterprise Fund based on enhanced fee structure 14

15 Transition Plan Implementation Continue to engage stakeholders Meet with employees affected by the change Conduct intense training Test the new processes and systems before July 1, 2013 Elements of the Next Phases of Transformation Evaluate and address entitlement process issues Review fees and cost to do business Determine appropriate funding mechanism Continue to develop and automate workflows Implement a new permits system Implement measurement and quality assurance The Road Ahead 15

16 Lasting Legacy of DPIE Prince George’s County will be: More focused and forward thinking More customer friendly and convenient More predictable and consistent More efficient and responsive More attractive to residents, businesses and the development community, which will…. CREATE JOBS, TAX REVENUES and AMENITIES the COUNTY DESERVES 16


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