Asia (Cont’d) 18 Singapore Airlines/SilkAir1.3421.520001.1478 19China Eastern Airlines2.5231.8620041.1879 20 Indian Air Lines1.742.119991.6488 21 Pakistan International Airlines1.183320062.6886 22 China Airlines0.7654.7220024.5288
AFRICA - MIDDLE EAST Airline MillionFatalAdj. FatalLastAccidentOverall RegionalFlightsEventsEventFatalRateRank Accident Jan-11 1 South African Airways1.1100-1987-0.326 2 Emirates Airline0.7600None-0.237 3El Al0.3500-1955-0.0948 4 Kuwait Airways0.3100-1988-0.0850 5 Royal Jordania n Airline0.2900-1979-0.0851 6Air Zimbabwe0.1800-1979-0.0554 7Oman Aviation0.1800None-0.0555 8 Saudi Arabian Airlines1.961119960.4766 9 Royal Air Maroc0.621119940.8374 10EgyptAir0.8521.220020.9775 11Kenya Air0.3721.9420001.8484 12Iran Air0.7632.22002285
EXPERIENCE & TRAINING HEALTH & FLYING SKILLS SITUATIONAL AWARENESS SPATIAL ORIENTATION COCKPIT MANAGEMENT & ATTITUDE Knowing your limits of confidence & capability
COULD YOU BREAK THE CHAIN? FAILURE TO MEET TARGETS UNDOCUMENTED PROCEDURE DEPARTURE FROM SOPS COMMUNICATIONS AMBIGUITY UNRESOLVED DISCREPANCIES FIXATION OR PREOCCUFATION EMPTY FEELING OR CONFUSION
Error Chain Any accident is the result of a chain of errors/events. If the error chain is fixed or removed, the chain is broken then accident will not happen.
※ Knowing Yourself Survivors Independent Critical Thinking Alienated FollowerEffective Follower Active Yes People Passive Sheep Dependent Critical Thinking (Kelly 1998) John Kelly, Subordinate Behavior Model. 1998 1.Sheep-Not active, not independent thinkers. If told what to do, they do it. 2.Yes People-Active in carrying out orders ／ direction. 3.Alienated Followers-Critical thinkers who have turned against the leadership. 4.Effective followers-Active but not yes people, point out mistakes, errors, omissions to the Captain, but with respect. 5.Survivors-Mediocre performers who shift into all quadrants to avoid making waves.
Problem & Conflict Behavior Model Assertiveness High Low Competing Avoidance Compromise Collaborating Accommodating Thomas Kilmann “ Problem & Conflict Behavior Model ”, 1992
Miscommunication You thought you understand what I said; but what bothers me is what you thought and heard is not what I meant at all. In this context, individual styles, body language, speech act patterns and grammatical styles all have their part to play and affect the communication. Because of these complexities, crew members need to be aware of and sensitive to the nuances of effective communication. Avoid any elements which constitute a barrier to effective communication
※ Patterns of Leadership Leadership Styles Analytic Style Dictatorial Style Authoritarian Leadership Style Democratic Leadership Style Laissez- Faire Style Opinion- Seeking Style Range of Leadership Styles
Aspects of aircraft design that enhance safety Most aircraft disasters are the result of inappropriate action or actions carried out by the pilots involved - a process euphemistically known as "pilot error". Whilst the term "pilot error" is often seized upon by airline management, aircraft manufacturers and government aviation safety authorities to shift the blame for the disaster entirely onto the relevant aircrew (who are usually dead), it is often a gross over simplification of a far more complex situation.
Again, how safe is flying? In fact, the odds of dying on a commercial airline flight are as low as 9 million to 1! Keep in mind that about 95% of airplane crashes have survivors, so even if the worst does happen, your odds aren’t as bad as you might think.
Conclusion Accidents are always the result of several contributing factors, never of a single cause. Human behavior is an important factor in the aviation industry especially in the cockpit Only when all possible measures including human behavior fail, an accident can occur. Why not do our best to minimize such disaster?