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The creation of a thousand forests is in one acorn - Ralph Waldo Emerson
© Infosys Technologies Limited 2004 - 05 Operational Highlights 2004-2005 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director
June 11, 2005© Infosys Technologies Limited 2004 - 05 Safe Harbor Certain statements made here concerning Infosys’ future growth prospects are forward-looking statements which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20- F for the fiscal year ended March 31, 2005 and the Quarterly Reports on Form 6- K for the fiscal quarters ended June 30, 2004, September 30, 2004 and December 31, 2004. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward looking statements, including statements contained in the company’s filings with the Securities and Exchange Commission and our reports to shareholders. The company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the company.
June 11, 2005© Infosys Technologies Limited 2004 - 05 Growth and Consolidation… High Paced Internal Change Business reorganization New services and solutions Infosys Consulting Infosys Australia Infosys China Business process improvement Branding of Infosys predictability Performance Outcomes Visible change in client perception GDM is not all about cost, it is about creation of value GDM creates the headroom for re-architecting business 8 customers over US$ 40 million and 166 customers over US$ 1 million Revenue and earnings* growth of 46.9% and 48.5% respectively * before exceptional items
June 11, 2005© Infosys Technologies Limited 2004 - 05 … Building a Scalable Business Model
June 11, 2005© Infosys Technologies Limited 2004 - 05 Geographical Footprint Focus on geographical diversification 70% revenue growth in Europe; now 22.3% of Infosys’ revenues Infosys Australia consolidated its presence in the Australian market Infosys China servicing 12 clients across North America, APAC and China Operating through 32 marketing offices in 16 countries. With 33 Global Development Centers, of which 16 are outside India Finacle ®, the universal banking solution, expanded footprint to 44 countries, including Australia, Philippines and Europe (UK, Poland and Greece) GeographiesFY 2003FY 2004FY 2005 North America73.0%71.2% 65.2% Europe17.7%19.2% 22.3% India2.1%1.4% 1.9% Rest of the World7.2%8.2%10.6% Total100.0%100.0%100.0%
June 11, 2005© Infosys Technologies Limited 2004 - 05 Vertical Footprint Integrated Business Units (IBUs, reorganized in Nov. 2003) strengthened the focus on aligning services and solutions to client specific business needs Integrated Business Units such as Retail, High-Tech and Discrete Manufacturing, Banking and Capital Markets offered industry-specific business solutions to clients Domain Competency Group (DCG) accelerated the domain enablement of employees. 912 employees were certified by global industry bodies IndustriesFY 2003FY 2004FY 2005 Manufacturing16.4%14.8%14.4% Insurance, Banking & Financial Services37.6%36.6%34.6% Banking & Financial Services 23.3%23.7%25.2% Insurance14.3%12.9%9.4% Telecom15.2%16.6%18.5% Retail11.4%11.6%9.8% Energy & Utilities2.9%3.0%3.2% Transportation 6.8%7.1%7.6% Others9.7%10.3%11.9% Total100.0%100.0%100.0%
June 11, 2005© Infosys Technologies Limited 2004 - 05 Service Footprint Testing & Infrastructure Management Services (IMS) saw healthy growth. System Integration (SI) delivered higher value through technology solutions Package Implementation scaled to 15.2% of Infosys revenues, offering seamless solutions in collaboration with Infosys Consulting Progeon saw strong growth in Business Process Management services with a 145% increase in revenue over the last fiscal, servicing 19 clients Service offeringsFY 2003FY 2004FY 2005 Development32.1%25.7%23.2% Maintenance28.2%30.1%29.9% Package Implementation11.0%14.5%15.2% Testing3.4%5.3%5.8% Re-engineering5.5%6.0%6.2% Consulting4.3%3.7%3.6% Business Process Management0.5%1.6%2.7% Engineering Services2.6%2.2%2.0% Other services7.8%8.1%8.4% Products4.6%2.8%3.0% Total100.0%100.0%100.0%
June 11, 2005© Infosys Technologies Limited 2004 - 05 Client Relationships Top 10 clients represent 33.6% revenues. High predictability with 95.4% repeat business ITRAC (Infoscion as TRusted Advisor to Clients) initiative piloted across key clients to enable account leadership as trusted advisors to clients’ senior executives Strategic Global Sourcing (SGS) team designed the necessary tools and techniques to sell and manage delivery of large and complex outsourcing engagements FY 2003FY 2004FY 2005 Clients 345393438 Clients added during the year92119136 No. of million $+ clients115131166 No. of 5 million $+ clients415171 No. of 10 million $+ clients162542 No. of 20 million $+ clients91219 No. of 30 million $+ clients3611 No. of 40 million $+ clients248 No. of 50 million $+ clients-35 No. of 60 million $+ clients--3 No. of 70 million $+ clients--1 No. of 80 million $+ clients--1
June 11, 2005© Infosys Technologies Limited 2004 - 05 Building Trust Top-of-the-mind recall with leading offshore outsourcing and industry analysts. Respected as a top-tier high performing company Active ‘Client Advisory Council’ meets every 6 months, where senior client leaders discuss Infosys strategy and business directions Effective ‘Global Sourcing Summits’ with distinguished client leaders as a platform for sharing experience and learning Flagship client forum “Milan” (USA and Europe) and Leadership Forum in Japan continue to provide greater opportunities for learning and growth Wharton Infosys Business Transformation Award (WIBTA) continues to grow from strength to strength with wider participation from industry leaders AcE, the global academic interface program, is building brand capital across ~70 prestigious universities internationally
June 11, 2005© Infosys Technologies Limited 2004 - 05 Operational Effectiveness Consolidated 15 key process families, 143 specific processes into PRidE - our web- based business platform, covering 21 business units and 14 business enabling areas Pushed the responsibility of process adherence to the ‘point of use’. Cross-functional teams implemented ‘self service’ in key business transactions across global processes Enhanced portfolio of 100 IT applications for key business processes, e.g. CRM, Order through Remittance, Integrated Project Management and Talent Deployment Improved quality & productivity through standardization of engineering processes for key technologies with tools, methodologies and reusable components and frameworks * standalone
June 11, 2005© Infosys Technologies Limited 2004 - 05 Best-in-class People Sustained focus on recruiting the top 20% from best schools. 1,413,018 applications processed of which 47,467 were interviewed and 14,981 (gross) hired Established a world-class Global Learning Center in Mysore capable of simultaneously training 4,500 employees in various streams of technology Focus on industry academia relationship. Campus Connect program working with 50 partners. InStep program recruiting 100 interns from 70 global institutions Technology-aided process innovations to scale HR processes. e.g. online applications to review individual utilization, apply for visas and assess individual lifestyle and health Global footprint, employees of 53 nationalities. Multiple initiatives to synergize cultures and deepen employee engagement across countries * standalone
June 11, 2005© Infosys Technologies Limited 2004 - 05 World-class Infrastructure 68,99,450 sq. ft. space, with a capacity to accommodate 33,111 professionals (as of March 31, 2005)* Additional 31,76,400 sq. ft. under construction with 16,615 seats Rs. 623.31 crore spent on developing physical infrastructure Rs. 170.58 crore spent on developing state-of-the-art technological infrastructure 28,000 sq. ft. of disaster recovery and business continuity facility in Mauritius * standalone
June 11, 2005© Infosys Technologies Limited 2004 - 05 Key Awards Financial Times-PwC survey rated us as India’s most respected company Infosys Global Business Foundation School selected for this year’s American Society for Training & Development (ASTD) Excellence in Practice Award Technology Business Research (TBR) ranked us No.1 in its quarterly benchmark Business Week listed us among the top 100 tech companies in the world Featured on winners list of Computerworld’s Best Places to Work in IT in the US, 2004 Wired magazine ranked us at number 11 on the list of 40 top technology companies Businessworld’s Most Respected Company Awards 2004 – Most Respected in India, Most Respected in the IT sector, Most Ethical and Most Globally Competitive Business Today’s ‘Best Companies to Work for in India 2004’ survey ranked us at No. 2 Topped Asiamoney’s 2004 Corporate Governance Poll Golden Peacock National Quality Award 2004 “India’s Best Managed Company Award” - study by Business Today-A.T. Kearney Institute of Chartered Accountants of India award for excellence in financial reporting (2003-04) for the 9th successive year
© Infosys Technologies Limited 2004 - 05 Thank You www.infosys.com
© Infosys Technologies Limited Building Scalability With Differentiation S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director.
© Infosys Technologies Limited Independent Validation Services V. R. Renganathan Member – Engagement Management, IVS Unit.
© Infosys Technologies Limited Infosys Investor Relations Infosys Investor Relations.
The creation of a thousand forests is in one acorn - Ralph Waldo Emerson.
© Infosys Technologies Limited Operational Highlights S. D. Shibulal Director and Group head – World-wide Customer Delivery and Sales.
© Infosys Technologies Limited Insurance, Healthcare & Life Sciences (IHL) Eric Paternoster Vice President.
© Infosys Technologies Limited Consulting Services Paul Cole Managing Director – Infosys Consulting.
1 Strategies for Business Excellence Competency-based HR Practices Strategies for Business Excellence Competency-based HR Practices Hema Ravichandar Senior.
© Infosys Technologies Limited Systems Integration Muralikrishna Vice President and Unit Head – Systems Integration.
Welcome to the 23 rd Annual General Meeting. Annual General Meeting © Infosys Technologies Limited Operational Highlights
© Infosys Technologies Limited Winning the War for Talent Hema Ravichandar Senior Vice President & Group Head - HRD Hema Ravichandar Senior Vice.
Enterprise Solutions Update Chandra Shekar Kakal Senior Vice President & Global Head – Enterprise Solutions Member of Executive Council.
© Infosys Technologies Limited Banking & Capital Markets Group Update Ashok Vemuri Senior Vice President – Banking & Capital Markets.
© Infosys Technologies Limited Operational Highlights S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director.
© Infosys Technologies Limited Europe update B. G. Srinivas Senior Vice President and Unit Head - EMEA.
© Infosys Technologies Limited Infrastructure Management Services Jeffrey Bannister Associate Vice President - IMS.
FY 2004, Quarter III 18 th October Disclaimer Certain statements on this presentation concerning our future growth prospects are forward-looking.
© Infosys Technologies Limited Building a Disruptive Business Model in the Market Basab Pradhan Senior Vice President & Head – Worldwide Sales.
© Infosys Technologies Limited Strategic Global Sourcing S. D. Shibulal Director and Head – Worldwide Customer Sales & Delivery.
FY 2004, Quarter IV 27 h Jan, Disclaimer Certain statements on this presentation concerning our future growth prospects are forward-looking statements,
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