Presentation on theme: "Internal Smart City Work Group"— Presentation transcript:
1 Internal Smart City Work Group City of Cape TownSmart City InitiativeInternal Smart City Work GroupPresentation8 October 2002
2 What is the Smart City Strategy? Strategic Framework:Aims to reposition Cape Town as a leading player in the new global knowledge economy.Focus on Transformation:Modus operandi of local government in relation to its service deliveryEntire operation of societyPrimary intervention:Based on what local government can enable and how local government can “lead by example” by changing the way that it interacts with citizens, businesses, other government departments and other stakeholdersIt is not:The “property” of the IT Directorate, but is instead something that cuts across all City departments and strategies.
3 Transformation Strategy Encompasses SIX (6) Questions/ Areas:What leadership is necessary to establish competitive advantage in a digital economy and society (Smart City leadership)?What must be done to ensure that our policy and regulatory environment supports the development of a smart city?How will information technology lay the foundation for the building of a new flexible and responsive organisation and enable the organisation to continually improve in its efficiency and effectiveness in delivering its programmes and services (administrative/e-government strategy)?How do we use IT as an instrument to foster the economic and social development of the City (development strategy)?How can IT be used to ensure / enhance good governance (digital democracy)?How can we create a world class IT organisation that supports the achievement of the Smart City strategy objectives?
4 Council’s Vision – make Cape Town a Smart City Required outcomes in next 2/ 3 years: Cape Town recognised as the leading South African city in the use of ICT for city management (IT enabled organisation);ICT widely used in the city achieving its strategic priorities (i.e. reducing crime, combating HIV/ Aids, promoting job creation and tourism & free basic services);Policy & regulatory environment that is conducive to electronic commerce, protection of intellectual property rights, and an enabling legal framework for the digital transformation of local government operations and society achieved;Services accessible by multiple technologies, including web sites accessible from PCs, kiosks, cellular phone and call/ contact centres;Highly cost effective and efficient local government;Citizens to deal with local government services in an integrated manner (eg. via one-stop shops);Local government more customer friendly and citizen oriented;Improved and informed decision making processes;Growth and retention of the IT industry in the city;More people skilled in IT operating within the economy of the city;Reduction of the digital divide due to the widespread availability of public access to Information and Communications technologies (ICT);Local government, the politicians and the officials more accessible;IT organisation that provides world class IT services to local government and local government related organisations.Additional Objectives – as adopted by Exco at GanzekraalEconomic Development & TourismImplement innovative and competitive events web-siteDrive integration of SMME's into e-based economy and smart cityRevise existing web-sites and introduced single e-based reservation and information systemDevelop City Economic Information System including business and sector databaseSafety & SecurityIncreased use of technology e.g. CCTVManagement Information - Effective monitoring and knowledge managementHealthCentrally coordinated Health Information SystemImproved health indicatorsFinanceSingle "integrated" system from July 2002"Complete" asset register within three years
5 Some of the current projects UKUNTINGA Project (ERP);Rationalisation and standardisation of IT services within the organisation;Internal electronic communications enabled (intranet, );City government web sites;PC’s for councillors;Establishment of a special governance body/steering committee;Free, limited internet access to all citizen: Pilot ProjectLink to other initiativesConsolidatedOrganizationTECHNOLOGY REPORT CARDAreaGradeStrategic Alignment & DirectionInformation ArchitectureApplication ArchitectureTechnology ArchitectureIS Management & SupportUser SatisfactionLevel of Technology InvestmentStrategic Initiatives
7 How to report on progress? Are we getting there? Soon after Robert Maydon was appointed, the Corporate Business Plan was created for all clusters.The Corporate Business Plan aimed to focus on the (few) high level corporate issues that needed to be monitored and measured.In light of the Gansekraal 5 year objectives, clusters has to indicate their key corporate outputs for the next 12 months.Although Council has experienced many changes since then, this is probably still the best measure of ‘intention to action’ i.e. this is what we planned to do, and this is what we have done.
8 Progress on the Smart City Strategy Corporate Business Plan 12 Month ObjectivesKey OutputsProgressA Smart City strategy must be a key strategy for the city. Leadership in technology policy and strategy should ideally be found at the level of the CEO, mayor and from elected politicians1.1. Awareness and capacity building programme.Ongoing – via presentations, communications, discussions e.g. Presentation on Smart City and ERP on 17 May 2002.More could be done, however the IT Department lacks change management capacity and budget. Things that we would like to do are newsletters, demos, etc.1.2. Equip and train all councillors with PCs and internet connectivity in their homes.Done.Some ongoing operational issues to resolve.
9 Progress on the Smart City Strategy Corporate Business Plan 12 Month ObjectivesKey OutputsProgressMove towards creating a Smart City Advisory board to ensure that the strategy is driven from the most senior levels in the city and is not only a local government strategy2.1. Detailed proposals on setting up the Advisory Board tabled at Corporate Services Portfolio CommitteePolicy document on formation of Smart City Steering committee approved by Portfolio Committee.Needs to be approved by Executive and then implemented.Discussions with CITI and Cape Online Forum to avoid duplication.
10 Progress on the Smart City Strategy Corporate Business Plan 12 Month ObjectivesKey OutputsProgressEmbark upon a campaign to actively market the city as a as a ‘smart city’3.1. Development of a Communications strategy for Smart City3.2. Revamp Council’s Internet site to reflect the branding of the city (including as a smart city)Some progress on meeting the objective of establishing Cape Town’s reputation as a ‘smart city’ – BMI, Gartner, Euricur, DPLG, SALGA, Bloemfontein, Twsane, etc.Communications Strategy commissioned in October However, project has been put on the back burner due to the corporate approach taken by the new communications Director.Awaiting the new City branding which apparently is being driven by the JMI. Same issue with Internet. Responsibility for Internet branding and content now also lies with Communications Director.
11 Progress on the Smart City Strategy Corporate Business Plan 12 Month ObjectivesKey OutputsProgressInitiate/Progress Strategic/ Transformational projects that aim to meet Council’s medium to long term needs (2-5 year planning horizon)4.1. Development of high level IT strategy and guiding principlesCompletedCommunicated as part of Shared services and Micro design exercises.4.2. Development of Enterprise Architecture StrategyOngoing. Many standards declared. Procurement of new goods in line with new standards. Rationalisation of other services e.g. Internet, , etc.4.3. Enterprise Systems ProjectSystem Integrator Selection completed in November 2001, Blueprint January Project commenced and ongoing from February 2002.4.4. Standardising and consolidating IT infrastructure and servicesOngoing. See 4.2. Above.Busy with exercise with Telkom, consolidated disaster recovery, Desktop standardisation project, etc.
12 Progress on the Smart City Strategy Corporate Business Plan 12 Month ObjectivesKey OutputsProgressImplement transitional projects - priority initiatives identified by clusters or corporate management5.1. Will be identified on a project by project basis as identified by the clusters.Ongoing.Have managed to minimise the number of these initiatives. IT playing a watchdog and service provider role – which does have certain tensions.Contribute to the Growth and retention of the IT industry in the city6.1. Partner with Organisations like the Cape IT Initiative on business incubation projects like the Bandwidth BarnOngoing. Presented at a CITI listening lunch. Also looking at synergies between smart city, cape online and CITI – agreed to formalise relationship with Province.Also seeing major spin-offs from approach taken with ERP – need to make this the norm for all projects in Council (IT & non-IT)A key output for the IT cluster is to minimise the number of these initiatives that it is involved in (and defer implementation as part of ERP) and to aim to collapse multiple initiatives into one.
13 Progress on the Smart City Strategy Corporate Business Plan 12 Month ObjectivesKey OutputsProgressMore people skilled in IT operating within the economy of the city7.1. Partner with organisations like the Black IT Forum and CSSA on projectsLooking for opportunities.Have had several discussions with both organisations7.2. Work with PenTech, Cape Tech and UWC on their student in-service training programmesFully implemented.Utilised PenTech skills for development of aspects of the Smart Cape Access Point Project (Library Internet Access)7.3. Initiate learnerships within ITLearnerships initiated. IT was the only directorate in the Unicity that utilised money that HR had reserved for equity purposesThe approach taken with the ERP project. Need to influence the procurement policy to make this the norm rather than the exception
14 Progress on the Smart City Strategy Corporate Business Plan 12 Month ObjectivesKey OutputsProgressReduction of the digital divide due to the widespread availability of public access to Information and Communications technologies (ICT)8.1. Provide Public Access to ICT at public librariesSix pilot sites up an runningFormal launch took placeEmbarking on an external assessment of the pilot to inform decision-makersDeveloping community plans to promote the facility locallyMaking local government, the politicians and the officials more accessible9.1. Providing electronic agendas and other related information to the publicAlso major effort put into Intranet – making info available to officials & councilorsAgendas, Councilor information, valuations roll, official notices, jobs, tenders, press releases, etc.‘External sites’ – major events, major facilities, etc. Are some business process issues within the organisation that still need to be resolved. Also tied into comms strat. Most comprehensive for LG.
15 Progress on the Smart City Strategy Corporate Business Plan 12 Month ObjectivesKey OutputsProgressRingfence the IT function and create an internal IT/ IM business unit.10.1. Define services that each section of the IT/ IM cluster offers.10.2. Understand the service level and the price/ tariff of the service10.3. Benchmark service level and costs10.4. Conclude SLAs with user organisations (pilots)Hoping to have a basic cost model in place by 1 July 2002.Conducting a full total cost of ownership (TCO) study as part of the Desktop Standardisation Project. That would include an element of benchmarking and would lead to the signing of SLAs with user departments.
16 Additional Feedback Microsoft Digital Villages Desktop standardisation projectIT skills development and e-learning projectDigital divide studyHealth (clinics connectivity) and CPM initiative at PoliceFunding – so far have relied on integrating smart city initiative with IT operational work. That does dictate a slower pace. Much lower funding compare with other cities, private sector and similar initiatives in SA.Micro design – small unit focusing on Smart City initiatives (Again funding is an issue. Also necessary due to operational needs of IT).
17 Strategy In Summary e-Project Suite PC’s for Councilors SCAP TMPC’s for CouncilorsInternal Smart City Work GroupExternal Smart City Steering CommitteeDigital signaturesSCAPBandwidth BarnCape On Linee-CityERPDSPElectronic agendas and registryCouncil Agenda’s and reports onlineCape On Linee-Project SuiteLeadershipPolicy &RegulatoryEnvironmente-GovernmentCity/PeopleDevelopmente-GovernanceInternal ProjectsExternal Projects
19 Smart City Strategic & Operational Framework Smart City StrategyExternal Smart City Steering CommitteePGWCManagement & Governancei.e. Strategy/Vision/MarketingStrategicLeadershipInternal Smart City Work GroupPolicy &RegulatoryEnvironmentCity/PeopleDevelopmente-Governancee-GovernmentPillarse-CitySmart CapeAccessPointProposedDigitalCityCentreProjectsProject Governing StructureOperationalProject Team MembersInformation & Communication TechnologyCity of Cape TownExternal City of Cape Town
20 Going Forward Plan Endorse the Terms of Reference; Develop and implement a promotional/marketing strategy using the Digital Divide Study;Conduct an internal audit of current and planned strategic projects;Conduct an external audit of major ICT related projects;Formalise the PGWC partnership;Embark on a donor/funding strategy