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Fundamental changes customer flows Powered by. Why? Powered by.

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Presentation on theme: "Fundamental changes customer flows Powered by. Why? Powered by."— Presentation transcript:

1 Fundamental changes customer flows Powered by

2 Why? Powered by

3 RA RE MA ATTRACT MATCH EXPERIENCE DELIVERY We believe that developing leadership in young people is the fundamental solution for a better world We develop leadership through our the inner & outer journey of our AIESEC experiences The inner & outer journey starts after matching And for that we need to change the focus of our efforts

4 Our customers say In my personal experience AIESEC doesn't do anything. they provide no support for interns and give no help in solving any problems. I'm glad I used to teach adults during my project and could make friends who've always tried to help me in any of my needs. My advice to all those who want to take part in any GIP programs with AIESEC - you mast have really good survival skills and have or be able to make friends with local people, you can never rely on AIESEC.

5 Meanwhile around the globe We make banking clear & easy We are there anytime anywhere

6 "The only permanent thing today is that things are changing constantly. Jean choplin

7 Changing is not an option anymore it is a must

8 How are we changing?

9 A potential Changemaker Is developed at the End of the customer flow.

10 our new customer flows Shifts our focus from process management to develop quality leadership experiences

11 our new customer flows Urges us to put more effort, energy and resources into delivering more and better experiences after the matching

12 our new customer flows Is not a new system, it is a behavior and mindset change for all of us

13 our new customer flows Were designed to be fast & open– don’t slow it down with restricting, controlling or closing down

14 our new customer flows In our new customer flows we need automatize processes and care about our customers & set clear expectations

15 Major changes for us Automates the entire process and tracks key KPI’s at each stage. Standards & Satisfaction tracked throughout each experience. Is not a new system, it is a behavior and mindset change for all of us Removal of the Raising Stage. The platform will be ‘open’ similar to the opportunity portal. We should be focused on creating leadership, and not on processes.

16 Zoom in to view

17 GIS – Key New Features Opportunities portal, crm & experience timeline Full integration: leads from Opportunities Portal going directly to CRM Open system giving the opportunity for anyone to take a look at the internships provided by AIESEC Experience timeline for every EP Library & analytics Easier knowledge management, with the option to link education materials with roles NPS information, DAAL & AFT integrated in analytics Data & analysis about partnerships, sub-product/sub-issues Integrated planning tool Team & committee management Team minimums imbedded into the team management tool Roles function for easier communication and knowledge sharing Easy management of structures (teams & projects) – Messaging Messaging integrated to have all our communications channeled in one platform available all accross the globe Never ask for Ids, WeChat numbers, simple search by name

18 GIS – Migration of myaiesec data to GIS

19 What is going to happen between now and 22nd of october? The whole network testing and giving feedbackThe development continues Not ready featuresNot ready features Based on your feedbacksBased on your feedbacks Business rules and permissions implementationBusiness rules and permissions implementation Our operations will be still officially running on myaiesec.net To make sure everything is tested before we switch completely to experience.aiesec.orgTo make sure everything is tested before we switch completely to experience.aiesec.org Data migrated every day

20 How to get ready for the final switch Follow the GIS Vietnam MC checklist! (To be released soon!) Simulate in the system, play around, get to know every corner of experience.aiesec.org Test, test, test & give feedback Understand the new customer flows & the changes they bring

21 What is going to happen on the 22nd of october All data from experience.aiesec.org will be deleted All data from myaiesec.net (apart from wikis) will be migrated finally to experience.aiesec.org Myaiesec.net will be no longer available All our operations will run on experience.aiesec.or If we constantly test, it is not a big deal

22 What about in Vietnam? – Moving Forwards Our entity has no login to the GIS, it was given to MCP’s but Tram’s login does not work. Still awaiting AI to fix this. Update from Micheal last night: Tram has an in her inbox with this fixed ;-) Please set us up with logins! :-D I’m meeting with each programme asap to define the new customer flow in VN & what changes are necessary in order to to the new customer flow. A full plan & checklist will be presented when this is available.


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