2. 1 Making a difference by converting challenges into opportunities

3. 2

4. GO4Managing Customers Consultancy What we do: GO4Managing Customers’ Consultancy is focused on: 1. Conducting trainings & workshops 2. ONE 2 ONE coaching 3. Teambuilding/ Away-days organisation Making a difference by converting challenges into opportunities 3

5. GO4Managing Customers Consultancy 1. Conducting trainings & Workshops Making a difference by converting challenges into opportunities 4

6. GO4Managing Customers Consultancy Our workshops / trainings are designed and conducted in English.  Networking and Relationship Building for Success  Presentation Skills  Positive Influencing Skills  Negotiation Skills  Effective Public Speaking  Recruit, Appraise & Develop  Problem Solving & Decision Making  Project Management  Resolve conflict at work  Motivating your team  The effective and improved communication with customers  Delivering Excellence in Customer Service Making a difference by converting challenges into opportunities 5

7. 6

8. GO4Managing Customers Consultancy 2- One 2 One coaching in:  Customer Relationship Management CRM  People’s Personal Development PPD  Effective and improved communication whether with staff or with customers Making a difference by converting challenges into opportunities 7

9. GO4Managing Customers Consultancy Our coaching:  It consists of one-to-one developmental discussions.  It provides people with feedback on both their strengths and weaknesses.  It focuses on improving performance and developing/enhancing individual’s skills.  It is used to address a wide range of issues.  These coaching activities have both organisational and individual goals. Making a difference by converting challenges into opportunities 8

10. 9

11. GO4Managing Customers Consultancy 3.Teambuilding/ Away-days organisation Making a difference by converting challenges into opportunities 10

12. GO4Managing Customers Consultancy Teambuilding/ Away-days organisation GO4Managing Customers’ Consultancy organises away days for staff. It is a fun and informative day in which teams bond together and breach all existing gaps. These team away days are organised in a way that all teams get together outside the office and are popular and powerful means of addressing current issues, developing strategy and improving the performance of individuals and teams. GO4MCC organises away-days in a different environment; with no interruptions with a skilled facilitator. Making a difference by converting challenges into opportunities 11

13. GO4Managing Customers Consultancy Who we are: Myriem Maach- The general manager of GO4MCC brings with her an extensive multinational experience, having worked with top notch organisations and companies in Morocco and in UK. She worked as a Sales & Marketing Manager, managing four centres’ sales and marketing at a Learndirect provider- in London. She then joined another prominent airline company as a human resources executive. However; She also worked as a Manager of the Customer Relations department for a British organisation in Morocco. She has been providing trainings and coaching for about 4 years now. Myriem holds a degree in English literature from Hassan II University in Morocco and a degree in Marketing from Sussex University in United Kingdom. She is also accredited from the Institute of Customer Services in UK for coaching and providing training in customer relations and sales. While her main passion remains Human Resources and People Development. Her wealth of experience will undoubtedly be of great value as a consultant, trainer and as a coach. Making a difference by converting challenges into opportunities 12

14. GO4Managing Customers Consultancy If you are considering a training, a coaching session or an away day, why not Contact us by: Email: contact@go4mcc.com Telephone: +212 (0) 527 99 18 53 / (0) 624 79 74 80 (Monday to Friday – 09:00 to 17:00) Or online at: www.g4mcc.com Making a difference by converting challenges into opportunities 13

15. GO4Managing Customers Consultancy Delivering Service Excellence to our customers 14

16. 15