Presentation on theme: "1. 2 Aspire helps the clients in pursuit of high performance to optimize their costs and effectively deploy resources, while supporting flexibility and."— Presentation transcript:
2 Aspire helps the clients in pursuit of high performance to optimize their costs and effectively deploy resources, while supporting flexibility and capability for growth. Our full array of services help you to focus more effectively on strategy and core business activities, while improving efficiency on support activities. As of January 2012, we have delivered over 500,000 hours of Web Content Management 750,000 hours of Application Engineering 450,000 hours of Customer Support 400,000 hours of Remote Network Support Services 1,450,000 hours of Quality Testing Services
3 Our offerings include application testing as well as comprehensive application development, including enhancements and upgrades. We also conduct technical research to build capacity, optimize client applications and maximize the RoI on client projects. Additionally, we offer Content Management, Customer Support and Remote Network Support. Today our professionals are providing Customer Support Web Content Management System Analysis & Documentation Manual & Automated QC Testing Quality Assurance Remote Network Support Application Engineering Mobile Application Development Data Analysis
4 Automated Testing Tools HP Mercury Quick TestPro, HP Mercury LoadRunner HP Mercury Test Director, WatchFire. Other Tools HTML, Java, CSS, Flash, Visio, Rational Rose. Engineering Tools / Technology / Methodology Asp.Net, Oracle, Vb.Net, C#, Macromedia Flex, XML, XSLT, NANT, NDoc, FSCOP, Synergy, Visual Studio, TOAD, VSS, BizTalk, MSF, SPS, PWA and MOSS 2007, 2010. Monitoring / Management / Helpdesk SolarWinds, Microsoft Systems Management Server (SMS), Keynote, Guardian Argent, Remedy, Liberum helpdesk system. Started in the year 2002, Aspire has grown from its 4 resources providing one line of service, to around 400+ professionals providing 12 lines of service for the clients. The suite of services provided encompasses all phases of SDLC, Content Management, Customer Support and Remote Network Support. QC Testing AutomationQuality AssuranceApplication EngineeringApplication Engineering Biz Talk Systems AnalysisApplication Engineering oracle ERP Web Content ManagementCustomer Support Network SupportMobile Application Development Data Analysis
5 Build Agile Robust applications with minimum Time-to-Market and Near-Zero Defects Aspire's Agile approach ensures the delivery of reliable and tested SW applications quickly. This approach also ensures that the delivered SW is flexible enough for changes and enhancements to fit the client's emerging needs. Application Engineering We offer a flexible suite of application management solutions. Your options range from production support and application maintenance services to enhancements, upgrades or comprehensive application development. System Analysis & Design We offer our expert team of system analysts who enable our clients to build and operate information systems that effectively and efficiently deliver the business objectives. Creative Web Design Our team of professional designers can match your content with the ‘look and feel’ that you want to portray.
6 Deliver Defect-free applications for higher End-customer satisfaction Our expertise in test governance, process and infrastructure helps our clients to optimize their quality management and ensure defect-free applications. To derive better business value, applications need to be delivered and upgraded faster, more cost-effectively and with near-zero defects. Software Performance Enhancement Performance Enhancement ensures your systems are implemented, and operationally supported to meet the functional and performance requirements defined for the solution. Quality Assurance / QC Testing We provide facilities and resources for testing End-to-End aspects of the application, the integration with other systems and the hosting infrastructure. QC Testing/ Automation We provide facilities and resources for functional and end-to- end testing aspects of the application, the integration with other systems and the hosting infrastructure.
7 We also have technology professionals who conduct the full spectrum of IT Auditing – from Server configuration to Network Integrity to Performance Optimization. Operate your delivery systems to yield better Business Value Our professionals ensure your delivery channels are always up and running, attuned to your business needs. We help you to run cost-effective and responsive customer interface and infrastructure that ensures service stability and reliability, and enables rapid response to incidences as well as support needs. Web Content Maintenance Our team of trained professionals support your full content life cycle. They support your dynamic content management needs, including version control, release management, restoration to older version, creation/ maintenance and application of content standards, conformance review processes leading to consistent and healthy knowledge base of published content. NOC Support We offer 24x7x365 Remote Network Operation Center, monitoring converged technologies, networks, systems, applications and databases for availability, performance and security. We make sure that the client operation runs 'round- the-clock’ with reliable performance, as well as rapid escalation and quick remediation of issues detected. Customer Support In order to enhance the value of customer interactions, increase customers satisfaction and lower churn for our clients, we deploy Trained agents to provide support to Web based customers.
8 Secure, protected, monitored & managed. Server Room Fully redundant fiber optic cables, located on two different rings. Inernet Connectivity Core Switch (highly available & redundant) Network infrastructure VoIP ready WAN optimization solution (Riverbed) Isolated, protected, monitored & space optimized. NOC Environment Avaya IP Office System, integrated through IP trunk with client Avaya system. Telephone System
9 We value quality as the purpose and pursuit of our business excellence. We believe that our 'real' deliverables are the 'intangible' ones – objectivity, process customization, meticulousness – which translate as tangible values for the client – dollar saved and quality built leading to user delight. This partnership-in-purpose with our clients is what defines us. Our mission is to provide top-notch, customized, cost-effective quality services that enable client organizations to build and derive better value from their information technology solutions. Our vision is to build a strong/reliable IT offshore delivery channel and consistently enhance the delivered value for all our clients. Effective Resource Management Support for Flexibility and Growth Optimized Costs ASPIRE VALUE Our Agile Approach to Service Delivery makes sure that the focus is always on the “Value Derived for the Client”. Aspire orients its processes and deliverables on the value delivered to the client’s business. Gaining an understanding on the specified and implicit requirements that will generate, sustain and enhance the client business is the underlying purpose of the engagement. This orientation enables our services to reach farther than delivering just the 100% of stated deliverables. This “Partnership in Purpose” is the model for a healthy stream of value deliverables and a trusted partner who provides a solid backend for client growth.
10 We help the clients cut down both the establishment and running costs. (Quick Ramp-up and Turn- around) Cost Saving The software application 'releases' are delivered faster and with near-zero bugs. Time Gain Easy ramp up to meet client project needs – skill-set managing, recruiting, training, deploying and managing the mobility of RIGHT resources Efficient management of human resource dynamics Our delivery systems and processes are tailored to adapt those of the client. We have developed mature reporting systems for better control of quality and timeliness of offshore deliverables. Agile Deliverable Control Aspire resources get trained and provide services on client site when required even with very short notices. Onsite Services Client can execute upgrades and new projects with ease Substantially reduced time-to-market Comfort and TRUST of full suite of services from one provider. Extended service portfolio Dedicated resources with the same commitment level of the client. Seamless Integration
11 EUROPE UNITED STATES WORLDWIDE MIDDLE EAST NORTH AFRICA
12 Thank You AMMAN - JORDAN #120 Queen Rania (University) Road P.O. Box 840098 Amman 11181 Jordan T + 962 6 516 3046 F + 962 6 516 3042 LONDON - UK 83, Victoria Street, London SW1H 0HW UK T + 44 20 3585 5005 F +44 20 3585 5005 www.aspire.jo