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Domestic Call Centre Division Southern BPO Services.

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Presentation on theme: "Domestic Call Centre Division Southern BPO Services."— Presentation transcript:

1 Domestic Call Centre Division Southern BPO Services

2 Introduction Southern Computer Park is a major player in voice based BPO’s across South India and our focus in on outsourced customer management solutions with 3 US campaign. Specializing in providing high quality, time bound, cost effective services, Southern Computer Park success lies in the renowned work culture, and its environment that is truly employee friendly and professional in all aspects. We offer panoply of top quality BPO solutions to our clients ranging from voice services and web enabled services to back office processing, from knowledge management to CRM and other value added services. Valuing our commitments to clients we provide support services 24X7X365 days a year.

3 With a world-class infrastructure and highly motivated and trained agents, we deliver cost effective, above par solutions to our clients. With sound experience we cater to the entire range of B2B and B2C operation. We constantly exceed our client’s expectation by involving first rate quality monitoring systems and customer satisfaction research. Our current outbound endeavor includes telemarketing, up selling, collections, solicitation, lead generation and technical support. Catering to a large international audience, our effective BPO solutions have garnered a large clientele. Come to us to improve your performance in a cost effective manner. About Us

4 Our Vision To create and maintain our solid presence in the BPO industry To be an End-to-End BPO Service Provider for our Clients. To deliver top class services outsourcing through : Improving our Process and Technology. Maintain transparency at all cost. Exceeding the rigorous performance metrics.

5 Our Mission  To bring about technological improvements into our service to provide cost effective services to our clients.  Developing methodologies to help our clients in becoming top players in their respective industries.

6 Core Values Client Focus Commitment to Excellence Competitive Advantage Communication Strong Leadership Teamwork Integrity & Performance

7 Services Inbound Voice Services Outbound Voice Services

8 Organization Structure Southern Computer Park foundling team houses highly skilled and flexible personnel with experience in strategy, Technology and operational aspects of CRM. Our Management Team has upgraded their knowledge by working with world class companies. Southern Computer Park Back OfficeOperations

9 Organisation Structure Back Office Admin HR IT Finance

10 Operations Training Floor Operations Quality / Compliance Organisation Structure

11 Administrative Department With quality staff looking after our backend operations, we are a top notch among our competitors. Our Administrative department takes care of all the administrative functions of Southern Computer Park., including looking after the transport and other facilities. Human Resources Department Our dedicated and highly experienced HR Services team is endowed with the responsibility of ensuring growth and development of all staff of Southern Computer Park. Our team is also responsible for providing appropriate domain knowledge and ensuring the highest standards of compliance and quality. Southern Computer Park HR services include the following: Pay Rolls Employees Record & Data Management Resume Management

12 Technical Infrastructure Southern Computer Park has induced excellent out-sourced call center technology infrastructure to offer diverse and reliable connectivity solution to its clients. Our technology capability is based on: IT Operations Management Helpdesk / Floor Support Predictive Dialer, IVR, Full Voice Recording Telecom Architecture (VoIP and Internet) Network Monitoring Systems (NMS) User Data Security End-to-End CRM Implementation Antivirus protection Systems Development and Maintenance

13 The secret to our success has been our commitment to training and development of our workforce. By inducting them we make them realize their true potential and help them achieve their personal and professional goals. Induction & Training Service Skills Accent Training Technical Knowledge Simulation of real life scenarios On-the-Job Training Refresher Training Process

14 Floor Operations Online Coaching Performance management Double Jacking & Remote monitoring Analyzing statistical reports Identifying High & Low performers Overall Motivation Currently, we have facilities to include 24 agents to work in one shift. With solid experience in handling simple welcome calls to calls pertaining to surveys, lead generation, collections, verifications, etc., we can provide you with a one stop solution for all your BPO requirements. We have an operations manager who is responsible for the entire day-to- day floor operations of Southern Computer park. We have Team Leaders with experience in a range of work, including:

15 Quality and Compliance Our commitment towards quality is unmatched. Our motto is honoring deadlines and exceeding client requirements without losing in on the quality. CSR Monitoring & feedback Executing quality parameters Quality calibration Recording & Verification Zero Tolerance Policy (ZTP)

16 CLIENT REFERENCES EAST WEST TECHNOLOGIES (USA) T MAXX, ST.MAARTEN SASI N.V, ST.MAARTEN HORIZON MOBILE COMMUNICATION (USA)

17 MAIN DOMESTIC CAMAPGINS Southern Jewellery, Thrissur, Palakkad & Cochin. Popular Vehicles & Services, Kerala. Ahaliya Eye Foundation, Palakkad. Reliance Communications Corporate Sales BSNL DSA Videon Computers. National Healthcare Insurance ICICI Prudential ACTS Accident Care and Transport Service, Thrissur. Akshaya Computer Saksharatha Mission, Thrissur. Trade Easy Software Solution, Bangalore Fidit Computers, Kodungallur R.K Apparels Bangalore. Janananma,Vadanapally,Thrissur. Emke Silks (Emke Group), Palakkad. Tanima Coconut Oils SREELAKSHMI Silks& Sarees Chalakudy & Thrissur. Southern Careers & Employment Services,Thrissur.

18 Internal Job Posting Career Growth Lateral growth with the organisation Career Movement

19 Contact Us Southern Computer Park SOUTHERN COMPLEX PALLINADA,OLLUR THRISSUR PHONE : : Web:

20 Thank you… Presentation by southern


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