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Course Technology ▪ Delmar ▪ South-Western OUR FOCUS IS YOU! Course Technology ▪ Delmar ▪ South-Western Soft Skills for Success in a Digital Workplace.

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Presentation on theme: "Course Technology ▪ Delmar ▪ South-Western OUR FOCUS IS YOU! Course Technology ▪ Delmar ▪ South-Western Soft Skills for Success in a Digital Workplace."— Presentation transcript:

1 Course Technology ▪ Delmar ▪ South-Western OUR FOCUS IS YOU! Course Technology ▪ Delmar ▪ South-Western Soft Skills for Success in a Digital Workplace Trish Bobst, National Curriculum SpecialistDianne Jackson, CTE Instructor Cengage LearningLAUSD/DACE

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3 Workshop Packets Diagram Worksheet Soft Skills Competency Checklist  Teacher Resource Materials  Lecture Notes  Classroom Activities Technological Tools and Terminology

4 Course Technology ▪ Delmar ▪ South-Western Soft Skills & This Generation…  Gen Y learners (most of our students):  Are busy multi-taskers; media-oriented  Used to working on teams  Remain close to parents who raised them to think they are “stars” and “special”  Optimistic & confident; want to be rich and famous  Are achievement-oriented; need structure and feedback  Will negotiate anything  Lack diplomacy  Bring an “entertainment attitude” to school  Get bored quickly if it’s not FUN  Don’t think of computers & devices as “technology”

5 Course Technology ▪ Delmar ▪ South-Western Why “Generation Y”… I've always wondered about this myself. Now I know The Silent generation, people born before The Baby Boomers, people born between 1946 and Generation X, people born between 1960 and Generation Y, people born between 1980 and Why do we call the last one Generation Y? I did not know, but a caricaturist explains it eloquently..Learn something new!

6 Course Technology ▪ Delmar ▪ South-Western Generation Y Censured

7 Course Technology ▪ Delmar ▪ South-Western What are Soft Skills? Moss and Tilly termed these subjective requisites as “soft skills,” which are defined as skills, abilities, and traits that pertain to personality, attitude, and behavior rather than to formal or technical knowledge” (Moss and Tilly 2001, p. 44).

8 Course Technology ▪ Delmar ▪ South-Western What are “Soft Skills” to you?  Oral and written communication  Teamwork/collaboration  Work ethic/self-motivation/dependability/honesty  Critical-thinking/questioning/problem-solving  Risk-taking  Flexibility/adaptability  Leadership/influencing  Ability to work under pressure  Creativity/innovation/resourceful  Organizational/time management  Attention to detail

9 Course Technology ▪ Delmar ▪ South-Western What Industry Says… Technical skill ALONE does not make someone competitive in the job market – In fact, computer literacy skills are assumed! Today’s workers demonstrate GAPS in: – Communication skills – Team/interpersonal skills – Problem solving – Quantitative reasoning – Business process knowledge – Project management

10 Course Technology ▪ Delmar ▪ South-Western Skills Employers Want! % of Employers Looking for These Skills 99% Work Ethic 96% English Language 95% Reading & Writing 94% Problem Solving & Critical Thinking 94% Interpersonal 90% Math 68% Computer Software 68% Leadership 58% Manual Labor 44% Tools & Machine 40% Spanish Language *Oregon Employment Department Employer Survey 04/08

11 Course Technology ▪ Delmar ▪ South-Western What Employers Say… Attributes Most Desirable in New Employees…  Ability to work productively on a diverse team  Oral & written communication skill  Ability to think critically and analytically  Resourcefulness in solving problems  Ability to locate, organize & evaluate information from multiple sources  Creativity & innovative spirit  Ability to understand and communicate quantitatively  Sense of integrity and ethics  Understanding of global cultures and values

12 Course Technology ▪ Delmar ▪ South-Western Employers also…  Expect colleges & universities to prepare students in these areas  63% say we are not doing our job  87% rate this preparedness as critical to the United States remaining competitive in the global economy

13 Course Technology ▪ Delmar ▪ South-Western What Recent Graduates Say…  Provide balance between general knowledge and major-specific skills (72%)  Many end up in fields not closely related to major  They AGREE with Employers!  Critical to success are:  Teamwork skills  Critical-thinking skills  Oral & written communication skills  Yet majority don’t think college prepared them well (51%)

14 Course Technology ▪ Delmar ▪ South-Western 2003 #1 reason students chose to major in a particular subject

15 Course Technology ▪ Delmar ▪ South-Western 2003 They were interested in or passionate about that field or subject.

16 Course Technology ▪ Delmar ▪ South-Western 2009 #1 reason students choose to major in a particular subject

17 Course Technology ▪ Delmar ▪ South-Western 2009 Career Opportunities Job Potential

18 Course Technology ▪ Delmar ▪ South-Western Maybe at one time this was true?

19 Course Technology ▪ Delmar ▪ South-Western Recently…

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23 Which would you hire? What if she added another certification? Now would you hire her?

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28 There are different approaches Teach soft skills as a piece of your core subject (integrated throughout) Teach soft skills as a separate component of your core subject – Teach one unit of “soft skills” – Then teach a few units of core subject Teach soft skills as an equal “piece of the pie” – Capstone, Assessment, Senior Project, etc.

29 Course Technology ▪ Delmar ▪ South-Western Soft Skills – What % of grade? 10% will affect a letter grade If you keep it less than 20%, it won’t affect a grade in a big way

30 Course Technology ▪ Delmar ▪ South-Western Think about this… You could have great technical skills, but if you cannot communicate those skills, what good are they? Aren’t Soft Skills more like… Life Skills?

31 Course Technology ▪ Delmar ▪ South-Western What are Soft Skills? Abilities for understanding communication Interpersonal Skills that complement technical skills Emotional intelligence The capacity to behave appropriately

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33 Verbal Communication  Organizing messages  Nonverbal communication  Giving and receiving feedback

34 Course Technology ▪ Delmar ▪ South-Western Start with what your listener needs to know Limit the amount of information Eliminate unnecessary words Make your messages relevant to your listener Take a direct approach Organizing Your Messages

35 Course Technology ▪ Delmar ▪ South-Western Nonverbal Language Maintain eye contact Present pleasant facial expressions Gesture appropriately Maintain good posture Keep your distance

36 Course Technology ▪ Delmar ▪ South-Western Giving and Receiving Feedback Emphasize the positive Be tactful Depersonalize negative messages Provide solutions Choose your location and timing Give others permission to disagree with you

37 Course Technology ▪ Delmar ▪ South-Western Written Communication  s and Memos  Writing Cover Letters  Proofreading and Revising

38 Course Technology ▪ Delmar ▪ South-Western Scenario MemoOther 1. Many people need to receive the same short message 2. You want quick answers to one or more questions 3. You are responding to a colleague’s 4. Your manager asks you to confirm a decision 5. You are inviting others to a meeting 6. You are updating a simple procedure 7. Meeting participants need to review the details of a plan 8. You are circulating a new set of formal company policies 9. You want to express enthusiasm to a colleague 10. You need to resolve a conflict 11. Your message is confidential Appropriate Uses for and Memos Check One Box

39 Course Technology ▪ Delmar ▪ South-Western Cover Letters Address your reader by name Identify the position Highlight your most relevant skills Conclude with a call to action Follow up with interesting prospects

40 Course Technology ▪ Delmar ▪ South-Western Proofreading & Revising Take a break Slow down Become familiar with your mistakes Check your spelling and grammar manually Ask a colleague to look it over

41 Course Technology ▪ Delmar ▪ South-Western Make This Text Shorter: Travel all around the world and have fun doing it with Quest Specialty Travel.

42 Course Technology ▪ Delmar ▪ South-Western Shorter Text: Travel the world with Quest Specialty Travel.

43 Course Technology ▪ Delmar ▪ South-Western TEAMWORK  Reflects the larger organization  Completes projects quicker  Offers creative solutions

44 Course Technology ▪ Delmar ▪ South-Western Professionalism  Managing Your Image  Practicing Good Grooming and Hygiene  Managing Time

45 Course Technology ▪ Delmar ▪ South-Western Managing Your Image Your image is the sum of your observable characteristics Your presentation signals your role in the organization Your image affects your career path Your image reflects that of your company

46 Course Technology ▪ Delmar ▪ South-Western Practicing Grooming & Hygiene Bathe every day Groom facial hair Care for your hair Keep your breath fresh Maintain foot health

47 Course Technology ▪ Delmar ▪ South-Western Managing Time Time-wasting activities Plan your day Identify Set priorities Block distractions Vary the types of tasks you perform Be flexible

48 Course Technology ▪ Delmar ▪ South-Western Problem Solving Defining a problem Identify Yourself as a Problem Solver Recognize Problems

49 Course Technology ▪ Delmar ▪ South-Western Problem Solving Identify yourself as a problem solver Recognize problems Select an intuitive approach for solving problems Select a systematic approach for solving problems Make decisions

50 Course Technology ▪ Delmar ▪ South-Western Recognize Problems Do’sDon’ts Consider problems as opportunities to find innovative solutions Define and then redefine the problem Don’t ignore problems until they are too big to solve easily Don’t stick to your original conception of the problem if you are having trouble finding a solution

51 Course Technology ▪ Delmar ▪ South-Western Select an Approach Do’s Don’ts Use your intuition for simple problems Follow a systematic process for complex problems Review and reconsider the problem, your goals, and possible solutions Consider the problem from different perspectives Don’t create a detailed procedure that is difficult to complete or duplicate Don’t jump to conclusions

52 Course Technology ▪ Delmar ▪ South-Western Make Decisions Do’s Don’ts Consider all the alternatives before selecting one Trust your intuition, but make sure the facts support your decision Don’t make rash decisions Don’t second guess yourself if you feel you made the right choice

53 Course Technology ▪ Delmar ▪ South-Western The digital workplace is where work is what you do, not a place where you go to.

54 Course Technology ▪ Delmar ▪ South-Western Soft skills are what you learn after you know everything else.

55 Course Technology ▪ Delmar ▪ South-Western Building a Framework for the Future

56 Course Technology ▪ Delmar ▪ South-Western Students Learning Soft Skills

57 Course Technology ▪ Delmar ▪ South-Western Job Success

58 Course Technology ▪ Delmar ▪ South-Western Soft Skills in Action Participating as member of a team Teaching others new skills Exercising leadership Communicating competently

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