2 Agenda Interfacing Services Enterprise Process Center 5 Design PhilosophyEnterprise Process Center 5 SecurityEnterprise Process Center ArchitectureEnterprise Process Center 5 ModelerProcess ManagementContent ManagementOrganizational ManagementBusiness Rules ManagementMaster Data ManagementService ManagementRisk ManagementBusiness Intelligence / PerformanceWorkflow ManagementWeb PortalBest Practice StandardsSome of our Clients
4 Enterprise Process Center 5 Design Philosophy Complex initiatives – kept clear & simpleBuilt for the Business UserVery short learning curve - short trainingSimplicity at all levels: SW, Methodology, ModularityClarity – “get it at a glance”CollaborativeProcess Framework is the foundation forIntegrated Document/Content ManagementIntegrated Risk ManagementIntegrated Organizational Performance and CompliancePowerful, collaborative, communication toolBridge Business to ITBusiness: Process/Organization/Content, Risk/Performance ManagementIT: MetaData, App’s/SOA, Execution/WF Rules Management
5 A Modular Approach Process Management Content Management Organizational ManagementWorkflow EngineBusiness Rule ManagementMaster Data ManagementService ManagementRisk ManagementControl ManagementBusiness Intelligence / Performance
6 Enterprise Process Center 5 Security Robust, flexible security model to manage different needs.Security may be set via individual role, resource, or group.Role based security supported.Security access by individual or group.Security profiles control access to every object in the Enterprise Process Center repository.Integration with Active Directory supports automatic authentication of users.Security model extends to both the modeler client and the Web Portal.Security access (no access, view only, edit.. Etc) can be set on ALL objects at any level.
7 Enterprise Process Center Modeler Introduction The Enterprise Process Center Modeler is designed for business users for ease of use without sacrificing technical detail.The modeler is intended for high level managers and process designers to intuitively model processes and all their attributes.Our modeler features a highly customizable interface, with movable panes and resizable windows.
8 Enterprise Process Center Modeler: Interface Panels may be minimized to the sidebar to completely maximize workspace. (nice auto-hide functionality available)In Enterprise Process Center, all modules are designed to function in a similar way, ensuring ease of use across-the-board. Create risks, controls, services, and master data using the same work methods.Use a high-level overview image to navigate larger organizational charts and processes.Users are also able to customize the location placement of all panels to their needs.
9 Process Management Overview Process management increases the visibility of tasks and helps eliminate redundancies.By creating and enriching process maps, your company is given the ability to analyze its operations and information flows from a holistic perspective.Intuitive process editing and design allows you to extend company consistency by allowing the same process design to be implemented at multiple points in the organization.
10 Process: Intuitive Modeling The one-click drag and drop approach to process mapping, documenting and reengineering puts the power of process-driven management in the hands of business owners.Cleary represented process hierarchies allow you to drill down through the process structure and navigate with ease.Navigate across different processes via inter-process links to easily follow the true flow of work.Drill-down through a map. Sub-processes allow for full-scale process modeling, while maintaining a simple top-level view.
11 Process: Assign Ownership Information can be shown/hidden from the map – users can click information on the map to navigate to more detailEnsure ownership of tasks by assigning performers to each activity.
12 Process: Process Reference Maintenance Process references can be created to represent an existing process for ease of modeling and upkeep. Updating the referenced process will update all other instances.Standardization By creating process references, you can reuse the same process structure multiple times, leading to increased standardization and efficiency.
13 Process: Version Control Enterprise Process Center is a collaborative environment with a true client-server relationship, meaning that when content is edited, it is locked until work is complete, ensuring integrity of information by maintaining a single editor per version.All objects in Enterprise Process Center 5 include full version control with approval history capabilities and audit trails.Restore previous versions of an object for simple viewing and/or publishing
14 Process: Approval Cycle When an object is checked-in, the approval cycle is launched, dispatching automatic notifications to the assigned approvers who must review any changes made and submit their approval before the object is published.Assign approvers via a specific resource or role and allows you to add multiple approversSerial and parallel approval routing methods supported.
15 Process: RotationChoose from a variety of different view options: Left to right for most business users.
16 Process: RotationBottom to Top for IT system developers and architects.
17 Process: Approval Cycle Parallel:SerialParallel routing notifies all approvers simultaneously that they have been selected to approve an Enterprise Process Center object.Serial routing launches a sequential review process that identifies a list of successive approvers where each approver must approve the object before the next approver in the queue receives an approval request notification.
18 Process: Automatic Views The Enterprise Process Center generates multiple different views of the same process content automatically.Model your processes and then simply select the desired view to gain a different perspective on process structures.These views help visualize information tradeoffs, process touchpoints, and more, giving your designers a good view on how processes can be improved to avoid silos and bottlenecks.
19 Process: Automatic Process Views Enterprise Process Center 5 includes a chart magnification tool that gives you a variable zoom on a specific area of your process maps, making it easy to navigate larger process structures from a birds-eye-view.
20 Process: Automatic Process Views Selecting a flatmap view generates a full end-to-end process view.When in flatmap view, you can determine the number of expansion levels for a top-level view or full drill-down of all sub processes down to the activity level.
21 Process: Automatic Process Views Select a swimlane view to see where the process material tradeoffs are being made with the clarity to make effective decisions on how to increase overall process efficiency.Automatically generate a swimlane view based on role, resource, asset, org. unit, or performer to get a view of where handoffs are being made between process activities.
22 Process: Automatic Process Views Switch between the BPMN worldwide process notation standard and our own proprietary FirstSTEP notation for ease of use of business users.
23 Content Management Overview Content management allows you to store valuable documentation in a secure, central location for easy access by all employees.By relating documents to processes, you make company knowledge immediately available to process users.With the Enterprise Process Center documents are given a clear purpose, encouraging employees to exploit the knowledge available to them and share their work-related information.
24 Content: Centralize Information Import AND/OR or link to documents and file-folders from your company network into the Enterprise Process Center to quickly build an efficient document management system.The Enterprise Process Center 5 document repository functions in an identical way to Windows Explorer, storing documents in folders that can be launched directly from the Enterprise Process Center – ZERO CHANGE MANAGEMENT.Centrally manage documents such as desk procedures, templates and blank forms. Relate them to processes, business rules and other objects.Open documents without even opening the Enterprise Process Center via Web Folders. Open documents directly from the program you are working in (e.g.. Word, Power Point, etc.) or from MY Network Places. Enterprise Process Center maintains security rights (editor, read-only, or not available for viewing) as well as audit trail and versioning.
25 Content: Relating Documents to Processes Then open the documents directly from the process map by simply clicking on it, or through the related documents pane.Avoid the pitfall of micro-modeling. Maintain a high level of clarity and value by attaching documents to processes as procedures to explain specific details.
26 Organizational Management Overview People, assets, and company branches are the most basic part of a company.By mapping organizational units to objects in the Enterprise Process Center, you gain the ability to track all changes that are made to objects within the Enterprise Process Center.Assigning ownership delegates tasks, activities and responsibilities.
27 Organization: Roles, Resources, Assets Capture an accurate image of your company hierarchy with ease. Model organizational units to ensure proper ownership and delegation of tasks.View the organizational chart in any orientation desired by selecting it from a drop-down list.Choose the number of levels of expansion in your org chart – you control the level of detail displayed.
28 Organization: Roles, Resources, Assets Roles, Resources and Assets are contained within Organizational Units, for quick access and easy organization.Enterprise Process Center 5 has total integration with Active directory, allowing you to synchronize and maintain your resources and other organizational details (eg. AD Username & Password) directly from AD.
29 Organization: RolesDefine roles independently of human resources to maintain consistent process structure and ownership even after employee personnel changes.Find the uses of each role, resource, and asset to have quick access to the touchpoints between each process and activity that the resource participates in.
30 Organization: Resources Ensure that the proper resources are notified of tasks, modifications, and audits.Link Resources to Roles to ensure the most efficient process execution.
31 Organization: AssetsDefine company Assets to maintain a library of non-human resources available to your processes. Important for high-level automation and service-based process execution that must call on your computational Assets to do work.
32 Business Rule Management Overview Standardize and enforce company policy by modeling operations, definitions, and constraints that employees must follow through Business Rules.Business Rules define and constrain company processes in order to control the behaviour of your company, ensuring that employee activities are aligned with business goals and strategies.By connecting business rules to business processes, you create a direct correlation between company policy and business activities.
33 Business Rules: Standardize Paths For example, a rule may define limits as to the number of products that may be shipped in a single order.Provide complete history and background information to support each rule that is modeled in the Enterprise Process Center.Standardize company policy by modeling operational facts, invariants, terms, derivations, and constraints as objects that can be added to further clarify your process maps. Provide Enterprise Process Center users with appropriate decision paths to take when executing their work.
34 Business Rules: Standardize Paths Link rules to process activities to define standardized work methods that can be updated globally in a single repository without affecting process structures.
35 Business Rules: System-Centric For Rules that can be executed by computer assets, Services can be implemented to remove the need to spend man-hours on automatable tasks.
36 Master Data Management Overview Master Data management formalizes the types of data that your company uses in its operations, allowing for consistency to be enforced in how data is represented and used within IT systems.By modeling your data as master data entities and attributes, information becomes more open to being shared along your processes by different IT systems.
37 Master Data: EntitiesDefine business Entities as objects that can be represented within the Enterprise Process Center modeler. Entities define the specific object types that are passed along through your processes, allowing for the full integration and reusability of objects.Entities can define objects as coarse-grained as ‘Customer’, or as fine-grained as specific ‘Order’ types.
38 Master Data: Attributes Defining specific object and information types by modeling them as Entities and Attributes gives your company the ability to divide tasks between human and computer resources. Increase company efficiency by allowing your employees to focus on tasks that cannot be automated by IT services.Define Attributes as information types for the purpose of the automatic identification of data fields by your computer assets.
39 Master Data: Execution Entities and Attributes provide the missing link between business operations, documentation and execution.Relate Attributes to Entities to attach information types to object types. For example, a product order e-form would contain specific information fields that can be identified as attributes of the ‘Order’ entity.Define the uses of each entity and attribute to view touchpoints between your data, objects, and process activities.
40 Service Management Overview Loosely-coupled Services allow for the agile integration of business requirements and IT solutions.With service management, your software needs are fulfilled by modular service components that communicate through a routing system.With services, business strategies and IT strategies can work in parallel, efficiently mapping business needs to operational resources without the need for wasteful customization.
41 Services: Bridging the Gap Service management allows the Enterprise Process Center to not only document but also manage the execution of heavily transactional processes by accepting, processing and transmitting data defined by Entities and Attributes.Link reusable services to specific automatable business rules, or to specific tasks on your process chart to enable the execution of computer-centric processes without the maintenance or intervention of human resources.
42 Service: Implementation and SOA Using services enables the linking of technology to your business processes, driving your company towards a Service Oriented Architecture (SOA) for greater efficiency, standardization, and profit.Using services allows your company to reuse applications and functions along the process structure without hard coding functions, leading to greater agility and flexibility.Implement Services as web services that can be called from their location in your company network.Define Entities as Service input and output to ensure the proper integration of your data.
43 Risk & Control Management Overview Business enterprise and Risk are synonymous. Understanding and managing risk is an inherent part of the business process.Risk management is key for compliance initiatives such as SOX, BASEL II And ISO.By looking at risk management in terms of processes, a business can use known risks to its advantage while offsetting the threat they pose with specific controls.
44 Risk: A Dashboard ViewAssure quick response and easy identification of risks by prioritizing them according to a standardized risk profile matrix.Identify, categorize and assess risks in an independent repository. Define what danger a risk poses to your company and manage appropriate countermeasures to ensure that the risk is mitigated.
45 Risk: Defining RisksFor example, a fire risk may have a very high impact, but low likelihood. Based on these two values, the risk priority will be automatically calculated by the Enterprise Process Center.Define risks according to their impact and likelihood with simple drop-down menus.
46 Risk/Control: Linking Risks Processes Link Risks to Processes for fast risk assessment, allowing business users to see exactly where risks are encountered and what activities are controls for greater clarity of communication.
47 Control: A Dashboard View Manage controls designed to mitigate risks. Schedule audits to test the effectiveness of your controls to help attain compliance under such initiatives as SOX, ISO, and others.
48 Control: COBIT and COSO Enterprise Process Center 5 supports the industry-standard COSO and COBIT templates.
49 Control: Financial Controls Also capture and manage all financial assertions with ease. All relevant control & risk details can then be extracted into MS excel and interactive dashboard risk matrices.
50 Risk: Relating Risks and Controls Quickly assign controls to mitigate risks and define their Impact and Likelihood in mitigating the risk factor.50
51 Business Intelligence Overview The Enterprise Process Center has a BI & Performance engine embedded for generating custom visual reports through simple drag-and-drop.Schedule periodic reports on any object that is contained within the Enterprise Process Center database.Reports are contextual to employee role and their level in the organization. For instance, a manager can get a top level view of entire departments, while a low-level employee will see stats related to his specific job.Our Business Intelligence manager collects actual performance statistics through our employee workflow engine, granting real-world performance data.
52 BI: Cognos ReportsThe Web Portal includes built-in customizable Dashboards & Reports, providing all levels of management and end-users with real time process, risk, and performance detailed views in multiple formats (xml, HTML, PDF, Excel, etc.)The EPC dashboards allows users to switch between different views of the same data (pie, bar & line charts) on the fly
53 Web Portal OverviewThe Enterprise Process Center Web Portal is the primary means for distributing process content to employees.Securely access the content of your Enterprise Process Center repository from any location worldwide.Distribute the process knowledge that has been created in the Enterprise Process Center modeler.Have access to custom dashboards and alerts on a per-user basis.Participate in employee discussions, encourage all resources to partake in the processes mapped in the Enterprise Process Center.
54 Enterprise Process Center Web: MyEPC The Enterprise Process Center’s employee-specific portal page, ‘MyEPC’ provides users with information on tasks, activities and other objects relevant to their job.Our Cognos BI (Business Intelligence) dashboards are seamlessly integrated into the MyEPC page for easy access to valuable information and custom reports on any object in the Enterprise Process Center.If a user is designated s approver on an object, a list of those objects is displayed for quick access.Processes to which a user is assigned as performer are displayed in a prioritized list.
55 Enterprise Process Center Web Portal Easily access a dynamic view of all your Enterprise Process Center objects through any web browser.The web interface is also fully customizable, all panes can be resized.Auto-hide the repository tree to maximize workspace without loosing access to the drill-down navigation.
56 Enterprise Process Center Web Portal Navigate process charts with a great deal of speed and flexibility. Use the mousewheel to zoom in, hold ctrl to move around large maps,
57 Enterprise Process Center Web Portal Use a full screen mode to work with the web client like a desktop application, maximizing the amount of landscape for easier user navigation.
58 Enterprise Process Center Web Portal Content that is linked to each task (.pdf, .doc, URLs etc.) can be accessed by simply clicking on the hyperlink.
59 Enterprise Process Center Web Portal Select from swimlane, flatmap, and design views for superior process assessment and analysis.
60 Full-Text SearchSearch results will select and highlight the associated taskAll listed objects are hyperlinks, simply click on the desired object to access the content.Enterprise Process Center includes full text search of every object modeled in the database, including the content of documents stored in the Enterprise Process Center repository – save valuable time looking through documents.
61 Discussion Forums Should be a part of web Discussion forums on all objects creates a place to make suggest improvements, collaborate, and share valuable informationShould be a part of web“open door policy” – best feedback comes from employeesRaise issues and discuss & track corrective actions
62 Discussion Forums Should be a part of web Discussion forums on all objects creates a place to make suggest improvements, collaborate, and share valuable informationShould be a part of web“open door policy” – best feedback comes from employeesRaise issues and discuss & track corrective actions
63 Customizable Interface Intuitive Admin settings for branding the web portal to fit your company’s standard look & feel (ability to preview changes before applying them)
64 Best Practice Solutions Standardized frameworks are more open, taking advantage of robust existing knowledge and speeding your process improvement initiative.Best practice frameworks come already mapped at the process level for fast deployment.Benchmarks and KPIs are included in our process libraries, allowing your company to gauge the real results.
65 Best Practice: BPMN and BPEL Enterprise Process Center 5 supports the leading BPMN and BPEL process standards.BPMN:BPMN stands for Business Process Modeling Notation.BPMN is the most widely accepted standardized graphical notation for drawing business processes in a workflow.The first specifications were released in 2004 by the Business Process Management Initiative, which merged with the Object Management Group (OMG) in 2005.BPEL:BPEL stands for Business Process Execution Language.BPEL is derived from the BPMN notation to produce execution-ready process outputs that can be automated in workflow tools.BPEL is one of the most widely supported Process Execution languages, allowing your processes to be integrated with external systems.
66 Best Practice: ITIL Service Delivery Service Support Enterprise Process Center 5 customers can purchase process libraries based on industry standard best-practice frameworks for quick deployment of process improvement programs.ITIL ® - Information Technology Infrastructure Library Provides Best Practice IT Service Management Processes.Service DeliveryService SupportSecurity Management
67 Best Practice: APQC Operating Processes (1-5) APQC’s Process Classification FrameworkTM (PCF) Cross-functional business processes intended to allow objective comparison of organizational performance within and among organizations. PCF enables organizations to understand their inner workings from a horizontal process view point rather than a vertical functional viewpoint.Operating Processes (1-5)Management & Support Processes (6-12)
68 Best Practice: SCOR Plan Source Make Deliver Return SCOR® - Supply-Chain Operations Reference Model Provides best practice Supply Chain Management ProcessesPlanSourceMakeDeliverReturn
69 Best Practice: COSO and COBIT Implement the robust and exhaustive COSO template for greater profitability and transparency in enterprise-wide risk management.Enhance IT risk management by implementing the COBIT template to anticipate errors, implement appropriate redundant systems, and ensure stability.69
70 Explore EPC’s Advanced Modules Master Data Management • Align IT strategies with business processes • Maintain consistent end-user systems • Improve the delivery of application services • Respond rapidly to changing technologies • Increase the flexibility of your IT departmentRisk Management • Enhance visibility and transparency of risks • Prioritize risks to divide and conquer • Decrease breakdowns and downtime • Implement COSO and COBIT best practise templatesBusiness Rule Management • Enforce company policy through standardized rule objects • Model operations, definitions, and constraints • Manage change more efficiently • Maintain rules separately from processesWorkflow Engine • Streamline the end-to-end execution of business processes • Route information via an electronic messaging backbone • Enforce BPM strategies on all levels of company performance • Effectively utilize IT and human resources.Service Management • Align IT strategies with business processes • Maintain consistent end-user systems • Improve the delivery of application services • Respond rapidly to changing technologies • Increase the flexibility of your IT department