A LEADER’s CREDIBILITY Honesty is key Trust Faith Be a role model
TEAM WORK Share the glory, Accept the blame Have a vision & share it Assign the right people to tasks Instil passion in the team Never exclude a single member, EVER! Start early, sleep during rainy days! Reward, reward, reward... Praise, praise and more praise!!
INTERPERSONAL COMMUNICATION Begin with sincere praise Call attention to mistakes indirectly Give a dog a good name Let the person SAVE FACE Talk about your own mistakes before criticizing (Carnegie, 1936)
SELF CONFIDENCE Don’t view yourself as inferior to others Be grateful, Show appreciation Be Positive, The glass is half FULL Identify your Success/Achievements Stick to your Principles Fake it
OUTCOME BASED THINKING What do I want out of it all? What does the others want? What is the least I will accept? What problems may surface? What can I do about them? What can make a good conclusion?
DR JOHN DEMARTINI’s 5(s) Know your Service Get Specialized Knowledge Learn how to Speak Learn how to Sell Learn how to Save
Learning to Speak Start well (why not tell a story?) Humanize your talk. (personal story?) Eye Contact (follow Medusa...) Voice Projection Use your area like a superstar Visual Aids (pictures, pictures, pictures!!) Show your passion & faith Be well prepared!! Always!!
Learning to Sell Greet Establish rapport Discover needs Confirm needs Gain loyalty